Beautiful quality. Very comfortable, I opted for size M/L so I have full coverage around my neck area and face. Super for the current heat wave we are experiencing , full protection from the sun whil... See more
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Review summary
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Reviews shaping this summary
Third time buying from Craghoppers on line. Items I bought were reduced in price. Great quality as usual. Always purchased craghoppers from my local Debnams store but unfortunately it closed so now I... See more
This is my second pair of Craghoppers walking shoes; the first pair was superb , lasting me almost three years of walking around seven miles per day. The Craghoppers store in Buxton didn’t have my... See more
Great products, sizes are good and the offer saved me money. I have had Craghopper clothing in the past and find it excellent, hard wearing and long lasting. The ordering process was very easy and del... See more
Company details
About Craghoppers
Written by the company
About Craghoppers
Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.
Mindfully Made
Written by the company
- At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.
Guaranteed For Life
Products that last a lifetime
At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.
Contact info
Basecamp, Mercury Way, M41 7RR, Urmston, Manchester, United Kingdom
- 0844 811 1022
- www.craghoppers.com
4.5
Excellent
13K reviews
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Still trying to return part of my order…
Still trying to return part of my order - via courier collection . After one no show to pick up, collection was re scheduled for tomorrow. Today I received 5 confusing emails around a collection today. Yet the parcel is still here - shambolic.
July 5, 2026
Reply from Craghoppers
Hi,
Thank you for sharing your experience. I can see that the collection has been rebooked for today. If this should fail, please do contact us directly and we can investigate further.
Kind regards,
Robynne
An easy to negotiate site
An easy to negotiate site. Competitive pricing and decent sizes.
Good quality outdoor clothing.
July 12, 2026
Decent go to garments
Decent go to garments. Tendency to reduce the size of the phone pocket - don't do that.
July 12, 2026
I purchased a pair of trousers for…
I purchased a pair of trousers for £100, expecting the quality that the brand is known for. After just one day of normal use, the fabric around the bottom came apart. This is completely unacceptable for a premium outdoor brand.
I contacted customer service expecting a replacement or a refund for a clearly faulty product. Instead, they refused to help because I had the order forwarded from the UK to Dubai through a shipping company. They insisted that I arrange and pay for the return shipping myself, despite the product being defective.
I have already paid international shipping and customs charges, and I have placed two separate orders with Craghoppers because I trusted their products. Rather than standing behind the quality of what they sell, they simply referred me to their return policy.
A manufacturing defect is not the same as a change-of-mind return. Customers should not have to bear the cost and inconvenience of returning a faulty item.
I expected much better from a brand with Craghoppers’ reputation. Sadly, both the product quality and customer service have been a huge disappointment. I will not be purchasing from them again unless they resolve this matter fairly.
July 12, 2026
Unprompted review
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
Another great Craghopper product
I am a big fan of Craghoppers, love everything they sell, in fact have bought most of it . Quality, price, service excellent
July 5, 2026
Good product..no complaints
Good product, well priced, introductory discount. Delivery to Northern Ireland was acceptable.Website purchase easy to use.
No complaints
July 12, 2026
easy to order what I wanted in the size…
easy to order what I wanted in the size I needed
July 4, 2026
Very happy with all the trousers and…
Very happy with all the trousers and shorts that I’ve received. Fit true to size. Good quality. Agitated for purpose.
July 12, 2026
Not what I ordered
Ordered kiwi classic trousers as I find the leg pocket useful but was sent stretch that does not have a leg pocket.
July 11, 2026
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
The whole experience was stress free
July 4, 2026
Quality service and very happy with my…
Quality service and very happy with my purchase.
July 11, 2026
Great Service
The order was prepared quickly and dispatched promptly. First class service and products excellent quality.
July 7, 2026
Easy to order
Easy to order, kept informed of orders progress. Well packaged and arrived in good condition. Trousers are excellent quality and I will order again
July 11, 2026
Excellent serice.
great products at a good price, quick dispatch and delivery, would recommend.
July 4, 2026
I did not receive my order
I did not receive my order, then had an email from Evri to say that my package had 'been damaged' and could not be delivered. They sent me a claim note and said I should contact Craghoppers Customer Service who would resend my order and claim from Evri. I contacted Craghoppers Customer Service immediately, then again two weeks later and have had no reply. Not even a holding/automatic reply. So no idea whether it is or will be dealt with. QED, not a happy customer at this time.
June 26, 2026
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
Still not received my items nearly 2…
Still not received my items nearly 2 weeks after purchasing. Terrible delivery service by Evri !
July 10, 2026
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
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