Craig & Rose Reviews 

1,447
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the exceptional quality of the available paints, noting the fantastic coverage, beautiful color shades, and overall remarkable ease of application during their household DIY projects. Additionally, local people appreciate the prompt delivery services, helpful customer support, and sturdy packaging experienced when ordering supplies online. Some reviewers were not happy with severe delivery delays, tracking issues, or occasional instances where packages were sent to incorrect locations. A few consumers also mentioned that certain specialty finishes required multiple coats, thorough stirring, and additional effort to apply correctly on surfaces.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of colours, sturdy packaging,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent pigment density,... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times and secure... See more

Order

Customers had ambiguous experiences with order, noting that while online purchasing, sample delivery, and... See more

Service

Clients share satisfaction on service, frequently praising quick delivery and well-protected orders.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, warm, helpful service There was a problem with the paint order and Craig & Rose were immediately responsive and rectified the problem very quickly - sending me the correct tint. All paints... See more

Company replied

Rated 5 out of 5 stars

I have used Craig & Rose paint once before and found the quality to be excellent. I ordered a couple of sample pots initially, and having decided on the preferred colour ordered the paint. Ordering... See more

Company replied

Rated 5 out of 5 stars

Just so simple to order, lots of tutorials for the special effect products. Products look good. Can’t comment on price as nothing too compare it too, as they are the only Uk manufacture of metallic... See more

Rated 5 out of 5 stars

I have used Craig & Rose paints for approx. 10 years, they are my preferred option, quality paint and brushes, and good customer service. Today I received a surprise VIP package. Thank you so much Cra... See more

Company replied


Company details

  1. Paint Manufacturer

About Craig & Rose

Written by the company

 Shop PaintOur ColoursSpecial Effect PaintsColour PatchBe Inspired

Craig & Rose has been creating premium paint in the UK since 1829 with a passion for empowering creativity and inspiring homes that reflect you.

Today, we combine our heritage with current trend expertise to offer a variety of ranges for modern homes. Our 1829 Collection offers exquisite colours and high quality finishes and our renowned Artisan range includes outstanding decorative effects such as Concrete, Rust and Copper.

All our paints are crafted to guarantee the quality and performance our customers expect from us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,447)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order … the samples came in…

Easy to order … the samples came in good time and well protected … excellent service and really pleased with the samples … they are big enough to really see how the colours will go …. Plus … I can move them around the room !!! Awesome xx

August 17, 2026
Rated 1 out of 5 stars

The worst paint I’ve ever used

The worst paint I’ve ever used, avoid.

I’ve purchased 2,5l of Angelica green color in Eghsell to paint a wall of built in bookcases. Loved the color and 2,5l was a perfect amount for the job.
First layer looked patchy, which was normal. But so did the second. And the third!I’ve ended up applying four coats. Which meant I had to buy another 2,5l. Thats 100£+ total.

To make matters worse, drying time was far from advertised. 12 hours to touch dry, seriously. Fun project I’ve hoped to finish in 2 weeks turned into 2 month agony.

And it’s still not ready. Paint (four coats of it!) scratches off easily, my only hope is it cures over the next month. I might need to apply finishing coat to try and save the project, more of my money and time wasted.
During the ordeal I’ve contacted Craig and rose asking for a technical sheet for the paint. I was told there’s none, though the website states all the details needed for the job could be found there.

I’m experienced DIYer. I’ve prepped the surfaces. I kept room heated and ventilated. The batch wasn’t faulty, as I ended up buying two cans and the experience was exactly the same.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Knew that the product would be of a high standard as I am a previous user. Ordering on-line was very straightforward and I was kept fully informed of the progress of the order and delivery.

August 17, 2026
Rated 5 out of 5 stars

Top class paint and colour range

Have used Craig and Rose for many years and have always ordered direct as it is quicker and much easier Amy problem and they are quick to sort.
The colour range is great and the quality of the paint is great -
Have found the coverage good on the odd occasion need two coats
Would definitely recommend not the cheapest but worth it

August 17, 2026
Rated 5 out of 5 stars

Qaulity through out

Just so simple to order, lots of tutorials for the special effect products. Products look good.
Can’t comment on price as nothing too compare it too, as they are the only Uk manufacture of metallic glaze. Unless you go down the route of making your own, but a long time since I was involved in that.
Delivery spot on all round good company

August 17, 2026
Rated 3 out of 5 stars

I am dissopointed with the colour

I am dissopointed with the colour. Darker than the advert. Would like a refund. I have now brought some more paint to cover the Red up. VERY DISSOPOINTED.

August 17, 2026
Craig & Rose logo

Reply from Craig & Rose

Thank you for your order and for taking the time to leave your feedback. We’re sorry to hear the colour wasn’t as expected and understand your disappointment. If you still require any assistance, please don’t hesitate to contact our customer service team, and we’ll be happy to help!

Rated 1 out of 5 stars

Very poor customer service experience

Very poor customer service experience. Needed to change delivery address which I did with the courier chosen by Craig and Rose. The courier (DPD) did not follow the updated address and directed me back to the seller when I contacted them when I got the update to say the parcel was delivered to the outside the original address. The seller - Craig and Rose - told me to take it up with the courier. Meanwhile £150 worth of paint is sitting on the footpath and I did not receive my order. I’m beyond words at the appalling buck passing.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use website as I could…

Really easy to use website as I could compare colours before I purchased. I had ordered the wrong colour they corrected it quickly before dispatch. Postage was quick too. Very friendly team. Would definitely purchase from again and recommend to others.

August 5, 2026

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