Craig & Rose Reviews 

1,447
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the exceptional quality of the available paints, noting the fantastic coverage, beautiful color shades, and overall remarkable ease of application during their household DIY projects. Additionally, local people appreciate the prompt delivery services, helpful customer support, and sturdy packaging experienced when ordering supplies online. Some reviewers were not happy with severe delivery delays, tracking issues, or occasional instances where packages were sent to incorrect locations. A few consumers also mentioned that certain specialty finishes required multiple coats, thorough stirring, and additional effort to apply correctly on surfaces.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of colours, sturdy packaging,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent pigment density,... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times and secure... See more

Order

Customers had ambiguous experiences with order, noting that while online purchasing, sample delivery, and... See more

Service

Clients share satisfaction on service, frequently praising quick delivery and well-protected orders.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, warm, helpful service There was a problem with the paint order and Craig & Rose were immediately responsive and rectified the problem very quickly - sending me the correct tint. All paints... See more

Company replied

Rated 5 out of 5 stars

I have used Craig & Rose paint once before and found the quality to be excellent. I ordered a couple of sample pots initially, and having decided on the preferred colour ordered the paint. Ordering... See more

Company replied

Rated 5 out of 5 stars

Just so simple to order, lots of tutorials for the special effect products. Products look good. Can’t comment on price as nothing too compare it too, as they are the only Uk manufacture of metallic... See more

Rated 5 out of 5 stars

I have used Craig & Rose paints for approx. 10 years, they are my preferred option, quality paint and brushes, and good customer service. Today I received a surprise VIP package. Thank you so much Cra... See more

Company replied


Company details

  1. Paint Manufacturer

About Craig & Rose

Written by the company

 Shop PaintOur ColoursSpecial Effect PaintsColour PatchBe Inspired

Craig & Rose has been creating premium paint in the UK since 1829 with a passion for empowering creativity and inspiring homes that reflect you.

Today, we combine our heritage with current trend expertise to offer a variety of ranges for modern homes. Our 1829 Collection offers exquisite colours and high quality finishes and our renowned Artisan range includes outstanding decorative effects such as Concrete, Rust and Copper.

All our paints are crafted to guarantee the quality and performance our customers expect from us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,447)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Easy to use web site with simple ordering. Very quick delivery with plenty of updates on progress of the order.

August 12, 2026
Rated 5 out of 5 stars

Amazing product, worth the time investment

Ordering and delivery was super easy.
The product arrived timely in-line with tracking details.

The product itself is gorgeous, though be prepared for multiple coats as metallics are notoriously time consuming to work with.

We used a combo of a big roller for general coverage on our artex ceiling, and a little roller to add touch-ups /remove any obvious colour blocking and it looks fab!

We had some oxidisation/reaction with the first coat to something on our ceiling, but this has been covered by further coats.

August 7, 2026
Rated 4 out of 5 stars

Ordered 5ltr and 750ml, 5ltr awol.

Ordered 5ltr and 750ml, split delivery resulted in 750ml delivered, 5ltr went awol. Had to push a little to get replacement, arrived within 3 days so in time for job. Always consider the delivery as part of your brand image...you might be the best company in the world but choose a poor carrier and your tarnished, stained.

July 30, 2026
Rated 5 out of 5 stars

Excellent service

I was unable to get the Craig and Rose colour I needed locally so I ordered from the Craig and Rose website. I was able to order a small tin of paint for touching up. I think it was mixed to
Order
Order came quickly and as ordered.
Very pleased

August 4, 2026
Rated 4 out of 5 stars

Customer service great, product disappointing

Customer service great, good response and delivery on time. However, product not as expected - the rust effect/activator process was diligently applied by a professional decorator and results disappointing, nothing like the brochure/online photo. Just couldn’t achieve the desired effect.

May 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look