Craig & Rose Reviews 

1,447
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the exceptional quality of the available paints, noting the fantastic coverage, beautiful color shades, and overall remarkable ease of application during their household DIY projects. Additionally, local people appreciate the prompt delivery services, helpful customer support, and sturdy packaging experienced when ordering supplies online. Some reviewers were not happy with severe delivery delays, tracking issues, or occasional instances where packages were sent to incorrect locations. A few consumers also mentioned that certain specialty finishes required multiple coats, thorough stirring, and additional effort to apply correctly on surfaces.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of colours, sturdy packaging,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent pigment density,... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times and secure... See more

Order

Customers had ambiguous experiences with order, noting that while online purchasing, sample delivery, and... See more

Service

Clients share satisfaction on service, frequently praising quick delivery and well-protected orders.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, warm, helpful service There was a problem with the paint order and Craig & Rose were immediately responsive and rectified the problem very quickly - sending me the correct tint. All paints... See more

Company replied

Rated 5 out of 5 stars

I have used Craig & Rose paint once before and found the quality to be excellent. I ordered a couple of sample pots initially, and having decided on the preferred colour ordered the paint. Ordering... See more

Company replied

Rated 5 out of 5 stars

Just so simple to order, lots of tutorials for the special effect products. Products look good. Can’t comment on price as nothing too compare it too, as they are the only Uk manufacture of metallic... See more

Rated 5 out of 5 stars

I have used Craig & Rose paints for approx. 10 years, they are my preferred option, quality paint and brushes, and good customer service. Today I received a surprise VIP package. Thank you so much Cra... See more

Company replied


Company details

  1. Paint Manufacturer

About Craig & Rose

Written by the company

 Shop PaintOur ColoursSpecial Effect PaintsColour PatchBe Inspired

Craig & Rose has been creating premium paint in the UK since 1829 with a passion for empowering creativity and inspiring homes that reflect you.

Today, we combine our heritage with current trend expertise to offer a variety of ranges for modern homes. Our 1829 Collection offers exquisite colours and high quality finishes and our renowned Artisan range includes outstanding decorative effects such as Concrete, Rust and Copper.

All our paints are crafted to guarantee the quality and performance our customers expect from us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,447)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was not happy with this paint

I was not happy with this paint. It was very expensive, the consistency was runny and first coat very patchy. It required 3 coats and still patchy. Customer service when i called them said to just add more. Then came the patina effect. It didn’t work and just looked muddy. Then decided to just use copper but when i painted over the patina effect, it came through patchy still. Nothing on the website how to remedy, google said use blocking paint, further expense and back to square one. Ended up painting wall 5 times and in the end i changed for another brand of copper 1/3 of the price to achieve effect. Very disappointed with feedback and support and paint.

July 28, 2026
Rated 5 out of 5 stars

I’ve been using Craig & Rose for decades

I’ve been using Craig & Rose for decades now. I did try another well-known paint brand for a while, but I was disappointed with the finish and found it took more work than expected. I went back to Craig & Rose and haven’t looked back. The coverage is really good—two coats are usually all it needs—and the colours are lovely. It’s my go-to paint.

August 13, 2026
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Reply from Craig & Rose

Thank you for taking time to leave a review. We are so glad to hear you love our paint! 
Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

There was an immediate response from…

There was an immediate response from the company to rectify the problem with the first order.

July 20, 2026
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Reply from Craig & Rose

Thank you for kind words. We are so glad to hear that your issue was resolved.

Kind Regards,
The Craig & Rose Team

Rated 5 out of 5 stars

Super service

Super service , quick and efficient. Order received within a couple of days.
Quality of product is fantastic as always with a superb finish. Wouldn’t go anywhere else.

July 20, 2026
Rated 5 out of 5 stars

I would highly recommend this paint.

I would highly recommend this paint.. after painting my panelled wood and used this paint on wood & walls the finish was immaculate, we have over half a tin left using this to decorate my living room. The paint is pricey but worth it

July 8, 2026
Rated 3 out of 5 stars

Poor delivery and poor colour mixing

Poor delivery experience with your chosen logistics partners. Advised product was being delivered on a particular day and then it did not arrive until 2 days later only after being chased up. Eggshell paint arrived unmixed and even after thorough mixing still left blue streaks in the olive laque finish which required brushing out - overall not impressed and unlikely to use again

July 10, 2026
Rated 4 out of 5 stars

The paint is great

The paint is great, goes on well and good coverage. Had issues with delivery but customer services have told me that in the futures they will be using a different courier.

July 10, 2026
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Reply from Craig & Rose

Thank you for taking time to leave a review. We are so glad to hear that our paint is great! We do apologies for the issues with delivery, we are glad this has been resolved for you.
Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

prompt delivery

July 7, 2026
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Reply from Craig & Rose

Thank you for taking the time to leave a review, we are pleased that you are happy with the service provided.

Kind Regards,
The Craig & Rose Team

Rated 5 out of 5 stars

Excellent quality paint .

Excellent quality paint .. brilliant

July 14, 2026
Craig & Rose logo

Reply from Craig & Rose

Thank you for taking time to leave a review. We are so glad to hear you love our paint! 
Kind regards 
The Craig & Rose Team

Rated 1 out of 5 stars

paint delivered twice to wrong address

paint delivered twice to wrong address.
We walked the streets and found it- but we have lost confidence in ordering this paint over th einternet.
We have bought many pots and love the quality and colours of the paints.

July 14, 2026
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Reply from Craig & Rose

Thank you for taking the time to leave us a review. We're so sorry to hear about your recent delivery experience. Please be assured that we will be sharing your feedback with our courier to help prevent this from happening again in the future.
We're also very grateful for your kind comments about the quality and colours of our paint, and we're sorry that this experience has affected your confidence in ordering from us. If there's anything we can do to help restore your trust, please don't hesitate to get in touch. We'd be more than happy to discuss this with you and do everything we can to help.
Kind regards,
The Craig & Rose Team

Rated 5 out of 5 stars

Great product

Great product, fantastic service support
Only the issue with delivery company in London - very rigid and inflexible terms, had to rearrange delivery with different courier

July 6, 2026
Craig & Rose logo

Reply from Craig & Rose

Thank you for kind words. We are so glad to hear that your issue was resolved, and you are happy with our service. We will make sure to forward your thanks to the relevant team. 
Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

I have used Craig & Rose paint once…

I have used Craig & Rose paint once before and found the quality to be excellent. I ordered a couple of sample pots initially, and having decided on the preferred colour ordered the paint. Ordering was easy, and delivery time was very good. Unfortunately one of the items sent was incorrect, but this was quickly resolved by customer service. No complaints there.

June 30, 2026
Craig & Rose logo

Reply from Craig & Rose

Thank you for kind words. We are so glad to hear that your issue was resolved, and you are happy with our service. 
Kind regards 
The Craig & Rose Team

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