Craig & Rose Reviews 

1,447
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the exceptional quality of the available paints, noting the fantastic coverage, beautiful color shades, and overall remarkable ease of application during their household DIY projects. Additionally, local people appreciate the prompt delivery services, helpful customer support, and sturdy packaging experienced when ordering supplies online. Some reviewers were not happy with severe delivery delays, tracking issues, or occasional instances where packages were sent to incorrect locations. A few consumers also mentioned that certain specialty finishes required multiple coats, thorough stirring, and additional effort to apply correctly on surfaces.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of colours, sturdy packaging,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent pigment density,... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times and secure... See more

Order

Customers had ambiguous experiences with order, noting that while online purchasing, sample delivery, and... See more

Service

Clients share satisfaction on service, frequently praising quick delivery and well-protected orders.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, warm, helpful service There was a problem with the paint order and Craig & Rose were immediately responsive and rectified the problem very quickly - sending me the correct tint. All paints... See more

Company replied

Rated 5 out of 5 stars

I have used Craig & Rose paint once before and found the quality to be excellent. I ordered a couple of sample pots initially, and having decided on the preferred colour ordered the paint. Ordering... See more

Company replied

Rated 5 out of 5 stars

Just so simple to order, lots of tutorials for the special effect products. Products look good. Can’t comment on price as nothing too compare it too, as they are the only Uk manufacture of metallic... See more

Rated 5 out of 5 stars

I have used Craig & Rose paints for approx. 10 years, they are my preferred option, quality paint and brushes, and good customer service. Today I received a surprise VIP package. Thank you so much Cra... See more

Company replied


Company details

  1. Paint Manufacturer

About Craig & Rose

Written by the company

 Shop PaintOur ColoursSpecial Effect PaintsColour PatchBe Inspired

Craig & Rose has been creating premium paint in the UK since 1829 with a passion for empowering creativity and inspiring homes that reflect you.

Today, we combine our heritage with current trend expertise to offer a variety of ranges for modern homes. Our 1829 Collection offers exquisite colours and high quality finishes and our renowned Artisan range includes outstanding decorative effects such as Concrete, Rust and Copper.

All our paints are crafted to guarantee the quality and performance our customers expect from us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,447)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

You only sent 3 of 4 samples ordered

We sent off for wall samples of four of your beautiful colours. You only sent three of them. We paid £1.50 each!

July 6, 2026
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Reply from Craig & Rose

Hi Gareth,

Thank you for you review. We are sorry to hear that your order was missing a sample and we would like to rectify this for you. If you could contact us on enquiries@craigandrose.com to let us know which sample you were missing, we can investigate and rectify as quickly as possible.

Thanks again,

Rated 4 out of 5 stars

Great products

Delivery was a little on the slow side if i'm being honest, but cant fault the product. Used a lot of C&R paint in the last few months and it's always been great.

July 8, 2026
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Reply from Craig & Rose

Thank you for taking time to leave a review. We are so glad to hear you are happy with our paint! 
Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

Prompt service

Prompt service for paint which needed to be specifically made and received quickly. Paint was exactly what I required.

July 1, 2026
Rated 5 out of 5 stars

excellent quality paint

excellent quality paint, delivered on time

June 24, 2026
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Reply from Craig & Rose

Good morning Reyna, 

Thank you for your kind words. 

We are so glad to hear you love our paint! 

Kind regards 
The Craig & Rose Team

Rated 1 out of 5 stars

Cannot return surplus paint, even when from their standard colour chart

We bought from their heritage tange 2 x 2.5 ltrs of a premixed coloured emulsion but only used 1, Craig and Rose would not let us return the unopen one. If it had been a colour we had ordered which needed to be mixed as a one off, I could understand it. We order 2 tins of their standard range. I now have £70 of emulsion paint sat in the garage, I will cannot use, so for that reason I will no longer purchase from them.

June 24, 2026
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Reply from Craig & Rose

Good morning Fiona,

Thank you for your feedback.

As advised prior to order all our paints form our 1829 range are specially mixed to your specification and therefore cannot be returned.

We apologise for any inconvenience caused.

Kind regards
The Craig & Rose Team

Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with. I made a purchase in June 2025 which should have been received within 3-5 working days. Multiple queries went in over the couple of months after that, each time I was told that the order was with the warehouse for picking but still nothing arrived. I then contacted them on social media and eventually got a refund in September. I then went to an online retailer who supplied the paint within days. I will never deal with C&R again.

June 24, 2026
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Reply from Craig & Rose

Good morning John,

Thank you for taking the time to leave a review.

We apologise for any issues you have experienced while ordering from us.

Kind regards
The Craig & Rose Team

Rated 1 out of 5 stars

Terrible company

Terrible company, bought a lot of their paint in store and ordered online and didn’t get our order, then ordered again online and it came from B&Q , not the same paint as it was mixed by B&Q, rubbish paint, never again ,, done with them, p.s our friend had the same trouble to

June 24, 2026
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Reply from Craig & Rose

Good morning Jason,

Thank you for your feedback,

We apologize for the issues you have faced and can only hope we can serve you better in the future.

Kind regards
The Craig & Rose Team

Rated 4 out of 5 stars

Beautiful colour with a great pigment

Beautiful colour with a great pigment. I have found it patchy though and have had to apply 3 coats.

June 24, 2026
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Reply from Craig & Rose

Good morning Jane,

Thank you for your feedback.

Should you wish to discuss details of your order then please contact our customer service team at enquires@craigandrose.com or call our Customer Services Team on 01383740011 and they’ll be happy to assist.

Kind regards
The Craig & Rose Team

Rated 5 out of 5 stars

Was fine

Was fine. No probs

June 15, 2026
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Reply from Craig & Rose

Good morning Julian, 

Thank you for taking the time to leave a review. 

We are glad to hear that you are happy with our service and our paint. 

Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

Excellent delivery service and the…

Excellent delivery service and the paint is of an outstanding quality. It is the only paint we will use. The colour palette is amazing.

June 15, 2026
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Reply from Craig & Rose

Good morning Martin, 

Thank you for taking the time to leave a review.

We are so glad to hear you are happy with our service and that you love our paint!

Kind regards
The Craig & Rose Team

Rated 5 out of 5 stars

Paint Tester pots used to touch up…

Paint Tester pots used to touch up around replacement windows. Good colour match, expensive but delivered quickly. No waste with having to buy larger tins.

June 9, 2026
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Reply from Craig & Rose

Good morning, 

Thank you for taking the time to leave a review. 

We are so glad to hear you are happy with the product and service provided by our team. 

Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

Craig and Rose never disappoints

Love the product. Arrived well packaged and in time.

June 11, 2026
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Reply from Craig & Rose

Good morning Nicola,

Thank you for your kind words.

We are so glad to hear you are happy with our service and packaging!

Kind regards
The Craig & Rose Team

Rated 5 out of 5 stars

Good product

Good product, appreciated the discount on first order.

June 11, 2026
Craig & Rose logo

Reply from Craig & Rose

Good morning Claire,

Thank you for taking the time to leave a review.

We are glad you love our paint and that you took advantage of your discount code!

Kind regards
The Craig & Rose Team

Rated 4 out of 5 stars

Eggshell paint

I've loved using Craig & Rose Emulsion for years because of the beautiful colour range and the flat chalky finish so thought I would try using their eggshell on some cupboard doors. Compared to other eggshell paint I've used it was a bit thicker and more drippy so had to be applied with care, but the finished result is lovely.

June 18, 2026
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Reply from Craig & Rose

Good afternoon Heather,

Thank you for taking the time to leave a review.

We are glad that you were happy with the finished result!

Kind regards
The Craig & Rose Team

Rated 3 out of 5 stars

The colours are too harsh

The colours are too harsh. They lack subtlety.

June 17, 2026
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Reply from Craig & Rose

Good morning Patricia, 

Thank you for your feedback. 

Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

I previously ordered some C&R paint…

I previously ordered some C&R paint from an independent supplier and ended up with the completely incorrect paint, So ordered more directly from C&R, Spot on !! Lesson learnt

June 15, 2026
Craig & Rose logo

Reply from Craig & Rose

Good  morning John, 

Thank you for kind words. 

We are glad to hear your ordering process was smooth and that you love our paint!

Kind regards 
The Craig & Rose Team

Rated 5 out of 5 stars

Good quality paint

Good quality paint
Easy to buy online
Fast delivery
Thankyou

June 16, 2026
Craig & Rose logo

Reply from Craig & Rose

Good morning Samiti, 

Thank you for your review. 

We are so glad to hear you are happy with the product and service provided by our team. 

Kind regards 
The Craig & Rose Team

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