CrashPlan Reviews 90

Used to be great, now worse than useless.
Fails even the most basic requirements of a backup solution. The application can't even tell me how much of my data is backed up, and seems to never actually complete. One day it says 10% is complete, then the next day it might say 90%, then the next 12%, ad infinitum. The estimated time until completion also varies wildly, despite my upload rate remaining pretty constant. One day the estimate will be a week, then the next day it will estimate 85 days remaining. It makes no sense. Two months into trying to back up 1.5TB of data and it says there is longer left until I have a complete backup than it said 1 week after starting it. I have no idea whether my data is backed up or not.

Then the UI itself. The native Windows/Lnux app UI was fantasic. Quick, lots of options well layed out, useful insights into the state of the backups etc. Then they rewrote it a couple of years ago, and the new app is horrible. Badly layed out, slow, buggy as hell, and lacking even essential functionality.

Support try to help but are unable to change the application and so just apologise for how useless it is.
A sad end really, as circa 2014 when I first started paying for Crashplan it was amazing. Something went badly wrong.

Poor Service, and I lost my data , they do not care about restoring anything they are only for the money , they do not backup nor you can restore the files will be there but only the file names you will get corrupted files , support twill tell you that they can not do anything about it , but be carefull that they will look in to your files specially if you tell them you need a certain files. I ask for a folder of pictures and they told me which pictures where in the folder and not just the file name but full hair descriptions and clothing colors .

Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data.

They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later.

Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible.
look at github OurDataNotYours/PlanC

These guys are morons. They've replaced a perfectly good app and subscription (Crashplan Home) with an app that provides the user no useful information about the backup (Crashplan for Small Business). It looks like it was designed by a complete halfwit - there are acres of empty space on the home screen but anything you want access to, if it still even exists, is buried several mouse clicks away in random places. And things you rarely use, and things that are dangerous to have too accessible, like DELETE BACKUP SET, are just a single mouse click away!

I've just spent 3 months trying to get my backup restarted after it mysteriously stalled in May 2018 and I ended up stumbling across the solution without their 'help'. I had the same 'solution' offered 3 times despite me demonstrating it was not the cause of the problem after the first time.

Here's a warning for anyone thinking of using Crashplan: The app just stops backing up if it encounters an unreadable block on your local storage media and doesn't bother to even notify the user. Yeah - at the EXACT time you'd really want to know one of your drives is failing with a big red alert box, Crashplan simply keels over and plays dead.

Also, the email 'reports' on the state of the backup are just complete works of fiction which lull you into a false sense of security over the state of your backup.

If your backup archive goes into "maintenance" you cannot access it until it decides it's finished. Depending on the size of your archive and the settings you've specified for versioning this could put it out of action for a couple of weeks (mine's recently taken 10 days). So for two weeks you'll have no backups occurring, no way to restore lost files, no versioning and no way to get around any of this. Whoever decided this was a good idea needs a clip around the back of the head.

In short, simply do not trust Crashplan with your precious data.

Crashplan had been working impeccably for several years, when Code42 (which makes the program) apparently makes changes to the code. Suddenly, Crashplan crashes at about 250 GB of backup set. I contact support and submit logs etc. To make a long story short, Crashplan says it's a problem with my "environment", specifically a Windows DLL. In plain English, they say that there are problems with Windows, despite the fact that I had the error both on Windows 7 and Windows 10, and on two different, completely clean Windows 10 installations. They suggest that I seek third-party help ("address it through other means (researching the issue further, performing a refresh of your OS, contacting an IT support professional, etc)."). So if you use Crashplan and it does not work with Windows, it's your responsibility to fix Windows, so it works with Crashplan, not the other way around(!)

I've been with crashplan for a few years, and when they announced they were kicking us to the curb, that upset me. I decided to stay with them on the Small business plan. But after being on it for a while, the software is buggy. It won't stay working on both machines. Also, it doesn't work well with mapped drives that go to a NAS. They have a work around but it isn't reliable. Their support is terrible. I emailed them 3 days ago and no response. Their online chat is never online. This company is going down hill.

Completely kicked me out as a user. Left me with nothing. Piece of junk company. Honestly the user interface and computer tracking was very confusing as to what backups where active. Every time I would install a new OS Crash plan could not understand the same hard drive file structure and would start over. Total waste of money.

I been using crash plan home edition, after that they force to migrate to Crashplan small business.
* They increased the cost.
* My system was not able to be backed up for 2 months:
* They told me that I need to use 4 GB of ram in application to be able to complete 230 GB data.
* Then that maintenance has to be performed on their side, maintenance was interrupted without my self doing anything.
* After several days of troubleshooting, I decided to cancel the subscription.
* They told me that no refund, and nothing to do, even I was paying for a service and that service was not working during two months.

I don't recommend you to use CrashPlan small business

WARNING! This software auto updates (can not be turned off) and the new one does not work. There is absolutely NO phone technical support. When I called I was lied to the first time and told they left the office at 5:00pm (eventhough the website says till 7:00pm). Called back today and was told that everything technical has to be done through chat and emailed articles. The emails did not fix the problem. Been a customer for years and highly disappointed sense I was forced to change to a business plan that has an app that does not work. Don't lose your precious data trusting a company like this. Saying that I am disgusted with their customer service is an understatement!!

Not what it says on the tin.

Sadly this product doesn't live up to the claims on the website. Although to be fair; the website doesn't give any promises on exactly "how long" it will take to process and upload your data, nor the type or size of the data they're claining can be backed up "unlimited". I started the trial about 2 hours ago and pointed it to a directory with about 1 million files in, 126 GB total. It hasn't even finished scanning the directory yet; it's at 19.3 GB scanned and hasn't uploaded a single byte. For perspective; Acronis, LiveDrive and DataShield all managed to scan the drive and start an upload within 10 minutes.

Not suitable if a) you have many files that need uploading or b) you have more than say, 50GB that you want to protect. Not suitable for Virtual Machine backups, not suitable for business use really in my opinion. With these data transfer speeds I certainly wouldn't want to recommend it for file recovery - Heavens forbid if you actually had a data disaster on premises and had to recover a measly 120gb, it'd take you about six months!

Sorry CrashPlan, I really wanted to like the product, but it needs some work.

I've been using Crashplan for Small Business for over two months to backup 1TB of data and it hasn't even managed half of it.
Support have essentially said there's nothing they can do and that the speed is normal.

If you have more than 100GB to back up look elsewhere.

A complete waste of time. I was with crash plan for just under two years as a fully paid member until they terminated it. Within this time It had not managed to complete a backup. I have now moved To backblaze and it has completed my backup with in a couple of months. There's not much more I can say, Please do the maths🤨

CrashPlan for Small Business isn't a stable reliable software. The problem is that it auto updates itself without asking. So when a new version has problems, you cannot do anything. Because even if you find an old version to roll back, it will auto update as soon as you run, and go to a broken version 6 again. I've had this problem since Dec, with support spending a month getting me to reinstall again and again until they gave up. Support manually put a flag so I could stay with the working v4. Then I was fine for a little until the flag wore off and now I have no backups again. Now I have to jump through the same hoops again because they need to follow their phone/email script. They don't even understand the app, as they refer to settings/buttons that don't exist. So it's definitely not ready for business use, not even home use I'd say given the instability and the lack of IT support a home user would have.

I recently signed up for Crashplan for Small Business. It has been a terrible experience. The app was changed from Home to Small Business and was working fine. Overnight I had a different app interface and I had no idea why. I suspected it was a mistake. When I contacted customer service I was told no tech representatives were available. They assigned a ticket number and then sent a message saying I was assigned a medium priority and provided with links that didn't answer my question. In addition, the non-tech person didn't understand what I was asking and totally wrote up the ticket incorrectly. Then I received a message from the app saying I wasn't backed up. Unfortunately that was after the other issues so I assumed I'd hear something back on the ticket. Over the weekend I got more and more frustrated since there isn't any help available over the weekend. On Monday I called and again no tech people were available. My ticket was updated and then I received a rude email message telling me I just needed to read the articles they had sent the first time, that it wasn't their job to teach me how to use the app (which isn't what I needed to know-I can read and have 2 college degrees). I am giving up and finding an extra backup service until someone eventually has time for me (if ever).

I signed up for the CrashPlan "unlimited" plan half a year ago, only to discover that it's called "unlimited" because they really don't limit your storage space, but... they will limit your backup speed to ridiculously low numbers, claiming it's all their hardware is capable of (8 Mbps on my half a Gigabit fiber connection - do they have all their storage managed by an old generation Chromebook or something?).
When I, finally, managed to upload all my 6 TB of data in something like 4 months, they come with this crap about "focusing on business" and practically telling me to either pay double or bugger off. Greedy scoundrels! But even if I agree to pay double, I have to restart my backup from 0, because it's over 5 TB, so it won't be "migrated" to the business storage. Since now my backup speed has gone even lower, to 3 Mbps (are they on DSL or something?), it would take me a whole year just to finish backup up everything again, so obviously my answer was "hell no!!!". Apparently they got it, 'cause now, all of a sudden, half my backup is missing and has to be redone... 4 months remaining... Sent them an email - no answer in more than a week now.
So yeah, what can I say? I wouldn't trust my business data with them even if they didn't get so greedy. I wouldn't recommend them to anyone. I hope they crash.

CRASH PLAN ANNOUNCEMENT THAT THEY WILL NOT SERVICE HOME BUSINESS (AT AROUND $60/YEAR) SO THAT THEY CAN CHARGE MORE THAN DOUBLE ($15 PER MONTH) !!!

NOW THEY PUSH ALL THEIR "HOME" CLIENTS TO CARBONITE WHICH ALL AGREE TOTALLY SUCKS!

THAT IS NOT ONLY OUTRAGEOUS, IT IS STUPID AND WILL HOPEFULLY TANK THEIR BUSINESS. ALSO THEY ARE THE ONLY COMPANY IN THE WORLD THAT ERASES YOUR DATA FROM A PAID ACCOUNT IF YOU DON'T USE THEM FOR 180 DAYS ! THAT'S LIKE MY STATE FARM POLICY SAYING THEY WILL CANCEL ME IF I DON'T HAVE A CLAIM EVERY 6 MONTHS! STUPID ASININE CEO...

HE WILL BE OUT SOON AS MANY PEOPLE THINK THIS IS NOT ONLY ABSURD BUT ALSO BAD BUSINESS. I FOR ONE WILL BE GONE AND ONLY WITH A BAD TASTE IN MY MOUTH.

You decided to give many of your customers 60 days notice before you delete their data. Giving them the choice of moving to a more expensive plan, move to a different company (with no info if you can transfer back ups) or lose their data.
And no options to people with more than 5TB of data backed up
and to top it off your support is terrible and slow and your back ups are slow too.

I had started recommending you to people (which takes me a long time to do with software) and you have basically given a middle finger to your consumer customers.

DO NOT USE THIS COMPANY, IF THIS IS HOW THEY TREAT CONSUMERS IMAGINE WHAT THEY WILL DO TO ENTERPRISE

- Crucial data is hidden 3 links in within white pages.
- No longer supporting Home PRO subscription services (month after many people renewed for $150)
- As an IT power user, app for desktop and android both have bad user interface.
- All my backups were deleted when their encryption key export/import wizard included an additional whitespace at the end (which they had no way of parsing for warnings).
- Customer support for both subscription cancellation problems and encryption problems were unable to fix anything and provided generic, "Your business is important to us" statements in response.

I have been using this for years now. It is easy to set up and also easy to access your files when you need them.

If you have a lot of files to backup and a slow internet connection, it might be worth using the facility they have to send them the drive to carry out the initial back up.

Probably the best online backup solution I have ever tried. And I have tried quite a few.
CrashPlan is extremely cheap compared to the amount of backup storage (unlimited), meaning storing many versions of files for no extra charge. Furthermore, there is no retrieval waiting time (like Amazon Glacier).

Anyone complaining about the data transfer speed just doesn't know that it helps a lot to disable backup compression. My transfer speed is excellent.