Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
Good company, and provides domains at a good rate. Just they want to charge you for every other service like privacy protection, etc which is mostly included for FREE with most providers.
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ruel went above and beyond
Ruel escalated what he couldn't fix himself immediately but did an excellent job at getting my domain and web hosting activated. His customer service was spot on and he was very helpful.
July 5, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Veronica,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains
Regards,
Cathy T.
Online Experience Specialist
Jane was courteous and resolved the…
Jane was courteous and resolved the issue promptly
July 3, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Arvind,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Do not use
Do not use. Your data is not safe. They force "complementary" domains and services attached to these domains on to you without your permission and then demand money for them after 12 months. When you try to opt out of those unwanted "gifts" they make it difficult to do so and threaten you with loss of data. When I did opt out, they then deleted my own domain and I lost all my data as a result. As a "gesture of goodwill" they offered me "credit" for the 10 months hosting I'd already paid for but demanded I pay to have my domain re-registered in order to use it. All the while, they hounded me to pay for protection for a domain they deleted ie they were trying to get me to pay for a product they knew was worthless.
July 1, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Maddy,
We sincerely apologize for the inconvenience caused regarding the domain renewals, billing concerns, cancellation process, and the issues you experienced with your domain and associated services. This is certainly not the experience we aim to provide.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is valuable to us, as it helps us identify areas where we can improve both our services and our customer experience.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
Very easy transition to the domain
Very easy transition to the domain. They made the process fast and efficient. Nithin was great to work with.
July 2, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Luke,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful customer support
Customer support agent was extremely helpful and understood the impact of a domain restriction to my business.
June 26, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that our representative was able to assist you effectively and understood the importance of resolving the domain restriction, particularly given its impact on your business.
We know how critical your domain is to your day-to-day operations, and we're pleased that our team was able to provide the support and understanding you needed during this time.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. It serves as great encouragement for us to continue delivering the high level of service our customers deserve.
We truly appreciate your trust and support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Crazy Domains.
Kind Regards,
Renan D.
Online Experience Specialist
DNS compatibility
do not use if your creating your own back end or front end. DNS is nowhere to be found
June 30, 2026
Unprompted review
Reply from Crazy Domains AU
Hello George,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the DNS compatibility and the difficulties you encountered while setting up your backend or frontend.
We understand how frustrating it can be when the DNS configuration does not work as expected or when the necessary DNS settings are difficult to locate. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate your concern and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
the most unfriendly user site
the most unfriendly user site, the hardest to communicate with. honestly with the time of agentic AI, they need to do something about it.
when no one to talk to!
when no one to email!
when your chat bot is so proor!
when your site produces 2 different login credential out of the blue!
when the site stops responding at the login jams, and your chat bot says try after 30m and even after 30hrs it does not respond!
when we try to transfer to godaddy , the code you have provided is not working for go Daddy!
what can i say?
how can you host other people websites when you can not handle your own? shocking to say the least.
June 29, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our website and the difficulty you encountered when trying to communicate with us. We understand how important it is to have a platform that is easy to navigate and accessible when you need assistance.
We understand how frustrating it is to experience a website that feels unfriendly to use and communication channels that do not meet your expectations. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Problems with email server settings.
Problems with email server settings.
Ellen J was very helpful, patient and courteous.
I've been a Freeparking client for well over 10 years now. I was always 5 star impressed with the freeparking help desk. It is very reassuring to see the same high quality 5 star support continues with the transition to Crazy Domains. Thank you Ellen J (and all the help desk crew because I am yet to encounter a tech supporter who is less than 5 star).
June 29, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Louis,
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Ellen was able to assist you with your email server settings in a helpful, patient, and courteous manner. We will be sure to share your kind words with Ellen, who will be thrilled to know that her support made a positive difference to your experience.
It is especially meaningful to hear from a valued customer who has been with Freeparking for over 10 years. We truly appreciate your continued trust and are pleased to know that the high standard of support you experienced with Freeparking has continued throughout the transition to Crazy Domains.
Thank you once again for your continued loyalty and support. We look forward to assisting you whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Robert,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
A real lifeline when I'm stuck
Always so helpful and patient. A real lifeline when I'm stuck. Thank you!
June 3, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Nikki,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that our team has been able to provide the support you need and that you found our assistance helpful and patient. Knowing that we've been a real lifeline whenever you've been stuck is incredibly rewarding and means a great deal to us.
Your kind words motivate our team to continue delivering the reliable and friendly service that our customers deserve.
Thank you once again for choosing Crazy Domains. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
Excellent service very quick exceeded…
Excellent service very quick exceeded my expectation. Most impressed .
June 25, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Eric,
Thank you for taking the time to share your wonderful feedback.
We are thrilled to hear that our service exceeded your expectations and that you were impressed by the speed and quality of the assistance you received. Delivering prompt, reliable, and exceptional customer service is what we strive for every day.
Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing the best possible support.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you for choosing Crazy Domains.
Kind Regards,
Renan D.
Online Experience Specialist
Add TXT record not stanadrd!
Don't bother going with them. Adding a TXT record is not standard. They make you pay an additional $26yr for this.
June 25, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Andre,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be when there are unexpected costs associated with managing DNS settings.
We would like the opportunity to review this matter further and clarify the services associated with your account. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and provide further assistance.
Your feedback is important to us, and we are committed to improving our processes and customer experience.
We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Kushlan,
Thank you for taking the time to share your positive feedback with us.
We are delighted to hear that Gedeon was able to assist you and that you found his support knowledgeable and helpful. Our team is committed to providing excellent service and expert guidance, so it's wonderful to know that Gedeon made a positive impact on your experience.
We will be sure to share your kind words with Gedeon, who will be pleased to know that his efforts were appreciated.
We truly appreciate your support and look forward to assisting you again in the future.
Thank you again for choosing Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
Some of the reviews are deceiving
Very poor customer service. have been a customer over 5 years and the call centre agents are based in phillipines, rarely understand english. I have been continously calling them abd yet to no avail. All my requests are in the notes of all the call agents unless they keep wiping out.
June 24, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our customer service and that you felt your concerns were not communicated or addressed effectively.
We understand how frustrating it can be when you are seeking assistance and encounter communication challenges. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Joyce,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that your issue was resolved easily and that you found our assistance helpful. Providing efficient and effective support is our goal, and it's wonderful to know that we were able to help you with your concern.
Your kind words are greatly appreciated and will be shared with the team.
If you need any further assistance in the future, please don't hesitate to reach out.
Thank you for choosing Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
You'll pay more in both money and privacy.
Dont use this company. Their base prices for domains are advertised as cheap, but all of the basics that are industry standard are charged as extras. A domain that might cost you $10 at another company like Ventra might be advertised as $2.50 on Crazy, but unless you pay for the $30 of extras that Ventra would have given as box-standard, you're publishing yourself to the open internet.
Additionally, if you have any kind of issue with account flagging, they will request a full photo ID AND face scan. They do not need this to verify your identity, no other company asks for this.
June 21, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Raven,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be to have concerns regarding pricing transparency, account verification requirements, and the protection of your personal information.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and provide clarification regarding your concerns.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Jane handled my issue like a boss
Jane handled my issue like a boss. Verified and routed to right team, whole issue sorted in less than ten minutes! excellent!
June 22, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Simon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Absolute rubbish service
Absolute rubbish service, I do not recommend. I an angry, frustrated and disappointed. I question what I have paid for, why pay for such a poor service. Just don't do it.
June 22, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Bruce,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to feel disappointed with the service you have received, especially when you have invested your time and money and expected a much better experience.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and better understand the concerns that led to your experience.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly and work towards a resolution.
Regards,
Renan D.
Online Experience Specialist
Gordon was very helpful
Gordon was very helpful, courteous, positive and patient.
June 22, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Carolyn,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
My experience with Crazy Domains'…
My experience with Crazy Domains' website development service has been extremely disappointing.
The website delivered was not the product that was originally promised or agreed upon. Throughout the project, I had to repeatedly follow up to have basic changes implemented, including items that were initially promised during discussions with my account manager, Carlos.
Communication was poor, response times were often slow, and many requested amendments were either overlooked or not completed correctly. Despite being advised that the website was ready to go live, there were still numerous issues requiring attention.
I have spent far more time managing and reviewing this project than I ever expected. The overall process has been frustrating, and the final product does not reflect what I paid for.
Based on my experience, I would not recommend Crazy Domains' website development services.
June 22, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Tim,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience delays, communication issues, and concerns regarding the delivery and quality of your website development project.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
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