Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
Good company, and provides domains at a good rate. Just they want to charge you for every other service like privacy protection, etc which is mostly included for FREE with most providers.
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
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Migration of our website was a complex…
Migration of our website was a complex exercise, but CD really managed it well. All done now!
Thanks!
May 27, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Neil,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Marion was so very helpful and assisted…
Marion was so very helpful and assisted me very quickly. Thank you!
May 27, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Everdina,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Marion was very helpful and was able to assist you quickly. We truly appreciate your kind words and recognition of his support.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
Jaynnie most helpful
Jaynnie, the CD agent, was very helpful and knowledgeable. She listened to my request, asked questions until she was sure she got it then went and solved my request. Very impressed with Jaynnie.
May 25, 2026
Unprompted review
Reply from Crazy Domains AU
Hi John,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Jaynnie was very helpful and knowledgeable in assisting you. It’s great to know that she carefully listened to your request, asked the necessary questions to fully understand the concern, and was able to provide a resolution that impressed you.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
The Agent SHEENA guided me through the…
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer. End result was a marvelous surprise to me & took away a lot of anxiety. Top marks to Sheena, and many thanks for the extra efforts by phone ( some 80 minutes )
May 26, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Neroli,
Thank you so much for taking the time to post such a positive review.
We are truly delighted to hear that Sheena was able to guide you through the email migration process. We understand how complicated POP and IMAP configurations can be, and we’re glad that the support helped ease your concerns and anxiety throughout the process.
It is our commitment to deliver the best-in-the-world class customer experience, and rest assured that we always strive every day to provide quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
View the ACCC website for how Crazy…
View the ACCC website for how Crazy Domains is misleading you into false payments. The agent was slow, uncaring and obnoxious.
May 27, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kel,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the support and billing concerns you encountered. We understand how frustrating this situation must have been, especially given your experience with the support interaction.
To better understand and address the concerns you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at supportreviews@crazydomains.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
This is what I am writing for…
This is what I am writing for crazydomain.ae. They are just wasting my time, almost one week past no improvements have been made to my request. Just making a fool of me. Thing is that I purchased a domain last week and still it's not active, tried reaching out and every time I heard that my request is marked as high priority but I got no positive action taken.
May 21, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Ali,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the delay in activating your newly purchased domain. We understand how frustrating it must be to wait for resolution while repeatedly being advised that the request is marked as high priority without seeing progress.
To better understand and address the issue you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at supportreviews@crazydomains.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
Tech support is the worst
Tech support is the worst. 7 days and counting it has been since I redeployed one site from word press hosting to a linux host. Under there advise by the way. They assured me that the site would be up and running by days end. . . Then the next day came, and the next, Each time the same tech response was "It will be fixed within the hour, we'll call you within the hour" And then the next day came, and the next, and the next. . . Day 8! and the response is, "It will be fixed within the hour" I have a lot of transcripts of the messaging conversations but not of the numerous phone chats. Buyer beware! As of midday 27/05 the response from my latest call was that my case had been sent to the wrong department. The right tech support is currently the PSSH team and the new case number would be 1-25551060 and I'm still waiting. 28/05 Today I'm having a nice phone chat with Joy. Wow she seems like a lovely person. So will she give me a happy ending? Apparently not. I need to wait till days end. I guess I'll be calling them tomorrow. Maybe I'll get a better response . . . Nope, they assured me the problem will be rectified either this evening or in another 24 hours. Stay tuned. 29/05 Shannon is on the line today, She seems like a lovely gal, very pleasant to talk to. Will my matter be resolved. Will I get satisfact. . .oh no, No! Shannon don't send me to . . . and I'm now at someone's voice message trying to explain my predicament with only a 20 second message window. So I phone again. Next contestant and it's Romeo on the line. Sounds like a top guy. They're all great people. Kind considerate of my plight. So will he be the one to redeem Crazy domains lack of savvy Tech support? Romeo goes on to explain that my case has now escalated to tear 3. Apparently this is the highest tech emergency rank there is. I am honoured. I have to say goodbye to Romeo as he transfers to my new buddy, my new pal, my new saviour Jose! He'll be taking charge of my case from now on. For Jose is the top ranking supervisor, the bees knees, the big Kahuna, the buck stops with him, apparently. His response? He'll get to the bottom of this. He'll find out why it's been 9 going on 10 days and still no resolution . It will be fix! Jose promised . . . Jose assured me! Unfortunately I need to wait till this afternoon to receive a call from my new buddy pal . . . If not then being Friday our next interaction will be 3 days from now. I believe in Jose, I believe he'll be the one to redeem the negative splotch besieging Crazy Domains tech support. Stay tuned!
May 26, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kim,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the website migration from WordPress Hosting to Linux Hosting and the delays in resolving the issue. We understand how frustrating it must have been to repeatedly receive estimated resolution timeframes and callbacks that did not meet your expectations.
To better understand and address the issues you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at supportreviews@crazydomains.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
If you have a .UK domain name
If you have a .UK domain name. Go elsehwhere. Go now. Do not waste your time with this outfit.
Service issues: (1) DNS updates are slow. (2) Support is slow. (3) If you want to move your domain, the antiquated service provision they offer is poor.
If I believed complaining would do anything I would. Ultimately, paid Nominet to update the IPS tags and all the changes went through immediately. A customer for 7 years. No-longer.
May 24, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Simon,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience delays with DNS updates, slow support responses, and difficulties with the domain transfer process for your .UK domain.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Used to be good.
Used to be good.. now awful.
What happened to this company? They got bought out and absorbed by a company that does not care about it's customers.
I have 35 projects and domains with CD and on one shared server have had 50% uptime. Went down exactly the same time, every day. but, it was my fault according to them.
Get your developer to look into it. Which I already had. and knew it was a server resource issue.
Cron jobs they advised. There were zero cron jobs set on this project.
Server usage.. the site is a test site and has next to zero traffic.
No matter what I said, it was pushed back to me. can't help you sorry.
Decided to pull the pin after 10 years - even right now updating DNS records.. their system has been stuck for 24 hours on pending. Took 10 attempts over 3 days to even log in to my accounts due to issues with their own website.
I used to get calls from account managers to see how things were going and proactive help.. been sitting on their support chat queue now for 45 minutes.. waiting.. if I don't say Ok every 8 minutes, it kicks me off due to no activity even though I'm waiting for them!
I
May 23, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Mequel,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the ongoing issues you’ve encountered with server performance, DNS updates, and support responsiveness.
We understand how frustrating it is when services become unreliable and when concerns are not properly addressed, especially given your long history with us and the number of projects you manage. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Aaron resolved a hosting issue quickly and competently
Aaron from the support team sorted out a tricky addon-domain configuration on my Business Hosting plan within minutes via chat, enabled the addon slot, installed AutoSSL, and configured the Force HTTPS redirect. Clearly explained each step as he went. Refreshing to deal with someone who fixes the actual problem rather than reading from a script. Thanks Aaron.
May 14, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sebastian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Features Deprecated Without Notice
I have had my website and email hosted with them for around ten years. It used to be a good place to host my simple website, where I could use a wysiwyg editor to quickly make basic website edits, such as changing my opening hours or listing when I was away, etc.
Go to update my website today and find the wysiwyg editor has been 'deprecated'. I am told to go and see a web developer. I am quite capable of managing the html for my basic website, it just takes longer.
There was absolutely no communication about this feature being deprecated and I had to spend an hour with chat support to be told.
Very poor communication and customer support.
May 14, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Michael,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the deprecation of the WYSIWYG editor without prior notice and the difficulty you encountered when trying to update your website.
We understand how frustrating it is to suddenly lose access to a feature you have relied on for many years, especially when managing simple website updates on your own. We also understand your concern about the lack of communication regarding this change and the time spent contacting support for clarification. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Robots have taken over
Website is full of PR hype about how great the company is at assisting people but in fact it doesn't. It is almost impossible to get hold of a real person. The chat A.I. service is completely useless and has a narrow range of questions it allows to be asked, mostly marketing stuff. Won't allow you to talk to a human, if in fact they still have many on the staff.
May 13, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support channels and the difficulty you encountered when trying to reach a live representative.
We understand how frustrating it is when you are unable to get the assistance you need in a timely and convenient manner, especially when the chat service does not address your concerns properly. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Turned off auto-renew three times
Turned off auto-renew three times. Still charged the next day. They refused to provide a refund. Go elsewhere...this lot are a bunch of over priced scammers.
May 12, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Charlie,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to be charged after turning off auto-renew and not receiving the refund you expected.
We have taken note of your account details, and we will assist you with this case until it is fully reviewed and rectified.
Your feedback is important to us, and we are committed to improving our processes and customer experience.
Regards,
Renan D.
Online Experience Specialist
Cannot be trusted.
After being with this company for over seven years. Last year sometime they decided my email should be moved to a dedicated email host site. I did this and I paid for it. Within a year after this, they contacted me again and claimed I needed to be moved again, this time to some "titan mail" at a fee of over $470. I still have not activated this new titan mail they claimed I needed, but when I told them I did not want to continue as nothing was properly explained, they have decided not to refund my money. I did not have anything made bespoke. WHY can my money not be refunded, because they say so. I will be fighting this. JUST BE WARNED. This compant is not all it seems. STEER CLEAR
May 5, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Josh,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to receive unclear communication regarding your email hosting services, and difficulties understanding the changes made to your account.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
DO NOT USE CRAZY DOMAIN
Been over a week still no functioning emails!!
I have to call for over an hour everyday because something doesn’t work!
Servers are always down & crashing!!
DO NOT RECOMMEND
May 5, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Caleb,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating that the email service has been down for over a week.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
THEY LOST MY 300 PRODUCTS
I'm in NZ, Free Parking sold to Crazy Domians. After two phone calls saying I had to change to their server, I had no choice.. and the first man was very rude I must add. I paid $1500 for two years for my online shop to host with them. They told me there would be no disturbance to my shop when they migrate the website as they would do it over night. They transferred it over and when I checked my shop.. it was gone and saying it was insecure. The SSL certificate was not there. I had to chase them up, got someone different and he fixed that. Now my shop was back with NO PRODUCTS! All 300 products have gone. He said he will get someone to look into it. It's coming up 10 days.. I have loss of earnings at an important time (Mothers Days coming up) and still no products. I'm so upset and I'm talking to my lawyer for loss of sales and what can be done about this. Not good enough Crazy Domains. If I have to build my products again, it will take me at least a year! I will be looking at compensation. Do something about this.. NOW. Thanks Tabitha Jewellery NZ
May 4, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Samantha,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, especially the impact this has had on your online shop during an important period. We understand how serious this is, particularly with the loss of your product data and the delay in resolution.
We understand how upsetting and stressful this situation must be, especially after being advised that the migration would be seamless. This is not the level of service we aim to provide, and we take your concerns seriously.
We would like to review this matter as a priority and assist in getting this resolved. Please send your account details to supportreviews@crazydomains.com so we can urgently investigate and coordinate with the relevant team.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Completely let down a paying business…
Completely let down a paying business customer
I have been left without a working website and business emails over an entire weekend because of Crazy Domains' failure and their complete lack of support to resolve it.
What makes this so unacceptable is that Crazy Domains quietly removed their 24/7 customer service, moving to Monday–Friday only. Nobody told me this on Friday when I spoke to an agent, which would have been the obvious and decent thing to do. Instead, I was left to discover it myself when I desperately needed help.
I run a business. My website and emails are not optional extras — they are how I communicate with clients and operate day to day. An entire weekend of downtime, no pathway to resolution, and zero support is not just inconvenient, it is genuinely damaging.
If you are a business owner, do not rely on Crazy Domains. The removal of around-the-clock support without clear communication to customers is a serious failure. I will be moving my domains and hosting elsewhere as soon as this is resolved.
May 4, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the impact of the website and email downtime over the weekend and the difficulty in obtaining support when you needed it.
We understand how frustrating and disruptive this must have been, especially for a business that relies on these services to operate and communicate with clients. We also acknowledge your concerns regarding the change in support availability and the lack of clear communication around it. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
WORST SERVICE EVER!!!
WORST SERVICE EVER!!!
Do not use these guys! biggest SCAM! been a week with still no website or emails working!!
Won't even answer my call now
May 3, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Caleb,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly that your website and email services have been unavailable and that you have had difficulty reaching our support team.
We understand how frustrating and concerning it is when essential services are not working and you are unable to get assistance when needed. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Poor support with very long wait times
Poor support with very long wait times. They also don't provide modern settings like DNSSEC. I recommend using another DNS provider.
May 1, 2026
Unprompted review
Reply from Crazy Domains AU
Hello Shane,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly regarding the support wait times and your concerns about the availability of advanced DNS features such as DNSSEC.
We understand how frustrating it is when support responsiveness does not meet expectations and when specific technical requirements are not available. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Wordpress Technical Issue
Fazal fixed some issues with my Wordpress website very promptly and kept me informed during the process my website was back in action very quickly do really appreciate his great service👍
May 2, 2026
Unprompted review
Reply from Crazy Domains AU
Hi Greg,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
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