Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
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Im generally always happy with Crazy Domains ive been with them for many years, and always trust that they get the job done , and they do! easy to deal and they look after me, there the best trusting domain company you could have.

Reply from Crazy Domains AU
I totally recommend Crazy Domains. Have contacted help desk many times and they always come in clutch with a resolution to any issues that arise. Customer service is A+. Way better than WIX. So glad we changed.

Reply from Crazy Domains AU
Amazing and easy to use and customer service was absolutely wonderful and help me with all my website issue, thank you guys :)

Reply from Crazy Domains AU
We have used CD for many years. This time we needed access for our Tech guy so that he could set up a landing page referencing mudroom.au. This was done previously without fuss but this time apparently because CD have changed the backend, there had to be issues. After both my tech guy and I spent many hours trying to get a simple task performed, we found that I needed to pay and extra $28- christ knows what for - but I needed access for my Tech Guy. So its going to be bye,bye, from me as I have better things to do with my time than to be stuffed around by CD

Reply from Crazy Domains AU
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it was Domain not up to Date. Once the Domain was fixed everything back to normal. The Domain supplier was excellent in their Chat response and helping us.

Reply from Crazy Domains AU
Misleading email makes me think I’m doing something nice by writing a review for the agent who helped me with my problem via their customer support chat box. Actually I’m just writing a review for crazy domains. Well here’s your review lol

Reply from Crazy Domains AU
Overall, they're not too bad to use. Pretty easy to understand user interface and pretty low prices.
That said, they paywall things that are quite frankly ridiculous. Intentionally paywalling txt files and forcing you to do an expensive upgrade. Having to pay to add a txt file is not industry practise. That's engineering to try and extract as much value from the consumer as possible in the backend. That's very disappointing.
If you're willing to pay a significant premium in the backend to get the job done, then pretty good user. If you're actually looking for a smart package, you'd probably move away from this user.

Reply from Crazy Domains AU
It literally says "All Business Hosting Plans Come with Backup Automation" That's what is advertised on their website, but after purchasing the service and migrating some of my clients to Crazydomains hosting and needed to back up a website, I could not find a backup for the website or any of the other websites under the hosting account. I asked support and they said you only get manual backup, there's no automation like it says on the website!
So Help me understand what Backup Automation mean!

Reply from Crazy Domains AU
Buyers beware. These muppets run an unsecure poorly managed website with deceptive pricing. If this is of interest please read further.
Living in Australia with a business in Greece I set up a Crazy Domains (CD) account and bought a domain in Oct/2025 incl. 3 related security products. In March/2026, after accessing my account 2-3 times using my credentials I was exploring whether I was eligible for a free Mini site or other Website-Builder plans. I selected a 15 day free trial. NOTE the deceptive Website Builder pricing, e.g. from €8.18/yr but when you examine your Cart find products to the value of €121.72 and no information whether it's annual or monthly. In my case I deleted all items in my Cart. Next I received a message that I need to verify my credentials so I uploaded my valid driving license that was accepted successfully. However my account was still blocked without prior notification and an email eventually received that my selected free trial was deleted with reason being Fraud. Upon contacting support (I-24939492) I am told my account was reviewed by the Order Verifications team unable to verify the validity of my orders and failed verification of my provided account information. When asking what other documents verifying my credentials I received another evasive hostile support response (i.e. they don't know) but told me my case will be further reviewed. After a few days the account was made accessible however Website Builder plans were inaccessible. Incredibly I then received an email [OEML-3250570] stating " We’ve recently reviewed account activity as part of our standard order verification process. During this review, several orders for the Website Builder trial were identified — each submitted from a newly created account and using inconsistent or incomplete verification details. ".
Conclusion - Don't waste your money and time using Crazy Domains. They don't want your business. As the name suggests this business is truly crazy, incompetent, unsecure, arrogant and hostile due to their own poor systems and processes. You have been warned.
UPDATE: So Crazy Domains apologized and reinstated my free Website Builder trial rather then insisting I am a fraud, having contacted me daily, note it was not to find out if I had any further issues, but instead to ask me remove the reviews (declined so provide here an update). I built my website easily although IMO their tools are substandard, e,g, the AI Writer inferior to other competitors e.g. Gamma. The end-to-end testing is problematic e.g. fictitious email address is used in the contact form (not your preferred email address) hence you will not be assured your email server is accepted until you upgrade. I maintain my view to stay away from this company due to deceiving sales practises and incompetent support. They seemingly do not do want your business even when having blundered. E.g. at the end of my free trial received an automated 3-year plan upgrade offer listed as € 6.53/month that was tempting but when asking if it meant being charged monthly you will instead be charged the whole amount upfront taking a risk blowing your money if this company cease to exist in 3 years (which seems likely based on my experience). Their website is littered with insincere Support excellence banners, all products priced per month (but full annual amounts charged upfront). A clunky Website builder. You can do better elsewhere. Thanks for listening.

Reply from Crazy Domains AU
Everything works, support is there - but they insist on readding items into your cart prior to payment, even after you removed them in previous steps. This is not clever - it's predatory and scammy, and should be discouraged.

Reply from Crazy Domains AU
Re: I-24801174
My email was not working and Chuna was available and rang me when she said she would. She was very helpful in fixing it. Chuna was very patient. I am not very good with internet matters. She engaged Trustpilot and was good at explaining to me when to enter my password. I was able to access my emails on the web which was very good becaus I had been without email service for 2 days.

Reply from Crazy Domains AU
3 days, 4 calls, a supervisor — and @CrazyDomains still hasn’t submitted NS records for banditmedia.com.au to the auDA registry.
dig NS → SERVFAIL
dnschecker.org → no records
This is a registrar delegation failure, not a hosting issue. Unacceptable.

Reply from Crazy Domains AU
Thank you Crazy Domains, for the work you do, but also for the patience and kindness throughout, to help us get through quite a distressing period. Could not rate the experience of working with you guys any higher, we are simply thrilled and super grateful.
Crazy Domains helped us to reinstate our website after it went down, but actually their team went above and beyond in delivering this and reassuring us through a distressing period. They also took the opportunity to assist us with optimising our Crazy Domains account and ensuring that all of our back-end set-up of the website was functional. Couldn't be more thrilled!

Reply from Crazy Domains AU
This is the owner of Vodien an incompetent hosting company. It appears their parent company has faced significant complaints and legal action regarding its business practices. Certainly my experience with them shows they cannot even correct a domain record they took over from my previous provider. My email system has been down for over 57 hours and no sign of a solution. Their support seems to be limited to young overseas staff who have no access to systems and no real expertise, deferrring to mysterious "System Admins, who never provide any contact and appear lost when a technical problem arises. JUST DON"T USE THEM!!!
Update: They never managed to fix their faulty web208 server and my email, and I was able to move to a far more competent hosting service in Australia called VentraIP, who made the whole process painless and fast. They even sped up DNS promulgation which helped. Now, despite copying their complaints email address with almost every email, they (Crazy Domains) still want more. It seems their internal procedures do not work. Anyway, good riddance to Vodien, Crazy Domains and Dreamscape.
UPDATE: Despite having more than a year to go with Domain Hosting on Vodien, after being forced to move to another provider, they offered a $50 refund and closed the internal ticket they created for this, claim that it is "outside their refund p[policy" then simply stop responding to emails. DO NOT USE THEM.

Reply from Crazy Domains AU
The customer service is bad in handling cases and fast resolution.
1st Concern case ID: IEML-1633770 ... My Account is Disable , no communication , no notification , nothing at all, no update . Send an email to them about it ,as of date no reply on the email.
2nd concern case ID: IEML-1634633 ... No update on the other case regarding question and concern about domain initial timeframe set up and timeframe of domain transfer flow clarification and update the domain marketplace where I am selling my domain name.

Reply from Crazy Domains AU
Please save your money!
Support is hit or miss, and Crazy Domains rob you of extra hidden fees. I purchased $200 of domains, just to be told TXT records are a premium feature, leaving me with junk domains unless I fork out even more! If you get Angelica or Anne from support, refresh for a new agent :(
Also be careful to disable all the useless hidden 'upgrades' posed as free when purchasing anything. They will renew and charge you a bucketload.

Reply from Crazy Domains AU
I changed from another carrier. The on line support was excellent.

Reply from Crazy Domains AU
DO NOT SIGN UP WITH CRAZY DOMAINS FOR ANYTHING. AS THE NAME SUGGESTS YOU'D HAVE TO BE CRAZY. THEY WILL HOUND AND HOUND YOU EVERY SECOND DAY WHEN YOU ARE TWO MONTHS OUT OF RENEWAL. THEIR EMAILS ARE 'URGENT' AND BORDERLINE THREATENING. THEN THE AMOUNT YOU GET QUOTED IS NOT THE AMOUNT YOU GET CHARGED. THERE ARE HIDDEN EXTRA SERVICES ATTACHED AND IF YOU TAKE IT FOR FACE VALUE, YOU WILL FIND YOU ARE CHARGED AT LEAST DOUBLE. THE MINUTE I SAW THE PAYPAL BILL FOR DOUBLE I RANG THEM AND TOLD THEM I WANTED TO CANCEL EVERYTHING AND WANTED A REFUND BECAUSE OF THEIR DISHINESTY. THEY OFFERED ME A CREDIT. WHAT THE HELL AND I GOING TO DO WITH A CREDIT IF I AM CANCELLING ALL SERVICES. THEY ARE FILTHY. STEAR CLEAR!!!!!!!!!!

Reply from Crazy Domains AU
Their auto-renew featured billed my card despite my trying to remove all cards on file. Previously they'd been helpful in assisting. However, they refused to refund me the amount that was auto-billed. I didn't authorise them to bill my card. I told them I tried to remove my card to stop the auto-renew/billing, but they told me it's impossible to remove the card on file. So unless you login, and turn off the auto-renewal of any products, you're helpless to remove your card and will get charged. I didn't authorise the charge. They charged me anyway, with a card I couldn't remove from their files. Less than a one star in this occassion.

Reply from Crazy Domains AU
I had a positive experience thanks to the excellent customer service I received. They were friendly and genuinely helpful. They were quick to resolve my query. Highly recommend!

Reply from Crazy Domains AU
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