Crazy Domains AU Reviews 

7,075
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being knowledgeable, helpful, and patient, ensuring pleasant and effective interactions. Many appreciate the efficient and prompt resolution of technical issues, website configurations, and domain management. Overall, reviewers highlight excellent support and service, often finding it reliable for web hosting. However, some customers noted dissatisfaction with customer service response times and communication. A few also felt the company charges for services often free elsewhere or adds hidden fees without consent. Additionally, some reviewers experienced issues with domain management, including incorrect advice, rejected renewals, or unexpected data deletion.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Website

Customers consistently note ambiguous experiences with website functionality and services. Many reviewers... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing extreme dissatisfaction,... See more

Response time

Clients share ambiguous opinions on response times, with some reviewers praising quick and helpful responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more

Company replied

Rated 3 out of 5 stars

Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more

Company replied

Rated 3 out of 5 stars

Good company, and provides domains at a good rate. Just they want to charge you for every other service like privacy protection, etc which is mostly included for FREE with most providers.

Company replied

Rated 5 out of 5 stars

The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more

Company replied


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider
  4. Internet Service Provider
  5. Software Company

About Crazy Domains AU

Written by the company

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About Us

Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.

Be Inspired

For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up

made in australia

MADE IN AUSTRALIA

NEED HELP?

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Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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3.9

All reviews

(7,075)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

Im generally always happy with Crazy Domains

Im generally always happy with Crazy Domains ive been with them for many years, and always trust that they get the job done , and they do! easy to deal and they look after me, there the best trusting domain company you could have.

April 24, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hi Sonya,

Thank you so much for taking the time in posting a positive review.

It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

I totally recommend Crazy Domains

I totally recommend Crazy Domains. Have contacted help desk many times and they always come in clutch with a resolution to any issues that arise. Customer service is A+. Way better than WIX. So glad we changed.

April 23, 2026
Unprompted review
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Reply from Crazy Domains AU

Hi Customer,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Amazing and easy to use and customer…

Amazing and easy to use and customer service was absolutely wonderful and help me with all my website issue, thank you guys :)

March 13, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hi Fani,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

We have used CD for many years

We have used CD for many years. This time we needed access for our Tech guy so that he could set up a landing page referencing mudroom.au. This was done previously without fuss but this time apparently because CD have changed the backend, there had to be issues. After both my tech guy and I spent many hours trying to get a simple task performed, we found that I needed to pay and extra $28- christ knows what for - but I needed access for my Tech Guy. So its going to be bye,bye, from me as I have better things to do with my time than to be stuffed around by CD

April 23, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Ken,

Thank you for taking the time to share your feedback.

We are sorry to hear about the difficulties you experienced while trying to provide access for your technician to set up your landing page for mudroom.au.

We understand how frustrating it is when a process that previously worked smoothly becomes more complicated, especially when it results in unexpected requirements and additional time spent resolving the issue. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 3 out of 5 stars

Was giving the wrong advice on my…

Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it was Domain not up to Date. Once the Domain was fixed everything back to normal. The Domain supplier was excellent in their Chat response and helping us.

April 20, 2026
Unprompted review
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Reply from Crazy Domains AU

Hello Cliff,

Thank you for taking the time to share your feedback.

We are sorry to hear about the confusion and the incorrect advice provided during your initial interaction, which led you to believe your website issue was related to hosting rather than your domain status.

We understand how frustrating it is when incorrect guidance results in unnecessary concern and delays in identifying the real issue. This is not the level of service we aim to provide, and we take this feedback seriously.

We are glad to hear that the issue was eventually identified and resolved once your domain was updated, and that you had a positive experience with the chat support provided by your domain supplier.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Misleading email makes me think I’m…

Misleading email makes me think I’m doing something nice by writing a review for the agent who helped me with my problem via their customer support chat box. Actually I’m just writing a review for crazy domains. Well here’s your review lol

April 24, 2026
Unprompted review
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Reply from Crazy Domains AU

Hello Ash,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and that the communication you received was misleading regarding the nature of the review request.

We understand how frustrating it is to feel that you were asked to review an individual agent when your expectation was different. This is not the level of clarity or service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and ensure this is addressed appropriately. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up accordingly.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 3 out of 5 stars

Good overall, but don't be fooled by the pricing.

Overall, they're not too bad to use. Pretty easy to understand user interface and pretty low prices.

That said, they paywall things that are quite frankly ridiculous. Intentionally paywalling txt files and forcing you to do an expensive upgrade. Having to pay to add a txt file is not industry practise. That's engineering to try and extract as much value from the consumer as possible in the backend. That's very disappointing.

If you're willing to pay a significant premium in the backend to get the job done, then pretty good user. If you're actually looking for a smart package, you'd probably move away from this user.

April 21, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Tom,

Thank you for taking the time to share your feedback.

We are sorry to hear about your concerns regarding pricing and the limitations you encountered, particularly with features such as adding TXT records.

We understand how frustrating it can be when certain functionalities require additional upgrades, especially when this differs from your expectations or industry practices. This is not the experience we aim to provide, and we take your feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further, as well as clarify available options that may better suit your needs. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

You will not get what's advertised on their website, becarefulll.

It literally says "All Business Hosting Plans Come with Backup Automation" That's what is advertised on their website, but after purchasing the service and migrating some of my clients to Crazydomains hosting and needed to back up a website, I could not find a backup for the website or any of the other websites under the hosting account. I asked support and they said you only get manual backup, there's no automation like it says on the website!

So Help me understand what Backup Automation mean!

April 13, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Sam,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience, particularly regarding the confusion around the “Backup Automation” feature and the backup functionality available on your hosting plan.

We understand how frustrating it must be to expect automated backups based on the service description, only to find that manual backups are required instead. This is not the level of service or clarity we aim to provide, and we take your feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

TRULY CRAZY AND INCOMPETENT !

Buyers beware. These muppets run an unsecure poorly managed website with deceptive pricing. If this is of interest please read further.
Living in Australia with a business in Greece I set up a Crazy Domains (CD) account and bought a domain in Oct/2025 incl. 3 related security products. In March/2026, after accessing my account 2-3 times using my credentials I was exploring whether I was eligible for a free Mini site or other Website-Builder plans. I selected a 15 day free trial. NOTE the deceptive Website Builder pricing, e.g. from €8.18/yr but when you examine your Cart find products to the value of €121.72 and no information whether it's annual or monthly. In my case I deleted all items in my Cart. Next I received a message that I need to verify my credentials so I uploaded my valid driving license that was accepted successfully. However my account was still blocked without prior notification and an email eventually received that my selected free trial was deleted with reason being Fraud. Upon contacting support (I-24939492) I am told my account was reviewed by the Order Verifications team unable to verify the validity of my orders and failed verification of my provided account information. When asking what other documents verifying my credentials I received another evasive hostile support response (i.e. they don't know) but told me my case will be further reviewed. After a few days the account was made accessible however Website Builder plans were inaccessible. Incredibly I then received an email [OEML-3250570] stating " We’ve recently reviewed account activity as part of our standard order verification process. During this review, several orders for the Website Builder trial were identified — each submitted from a newly created account and using inconsistent or incomplete verification details. ".
Conclusion - Don't waste your money and time using Crazy Domains. They don't want your business. As the name suggests this business is truly crazy, incompetent, unsecure, arrogant and hostile due to their own poor systems and processes. You have been warned.
UPDATE: So Crazy Domains apologized and reinstated my free Website Builder trial rather then insisting I am a fraud, having contacted me daily, note it was not to find out if I had any further issues, but instead to ask me remove the reviews (declined so provide here an update). I built my website easily although IMO their tools are substandard, e,g, the AI Writer inferior to other competitors e.g. Gamma. The end-to-end testing is problematic e.g. fictitious email address is used in the contact form (not your preferred email address) hence you will not be assured your email server is accepted until you upgrade. I maintain my view to stay away from this company due to deceiving sales practises and incompetent support. They seemingly do not do want your business even when having blundered. E.g. at the end of my free trial received an automated 3-year plan upgrade offer listed as € 6.53/month that was tempting but when asking if it meant being charged monthly you will instead be charged the whole amount upfront taking a risk blowing your money if this company cease to exist in 3 years (which seems likely based on my experience). Their website is littered with insincere Support excellence banners, all products priced per month (but full annual amounts charged upfront). A clunky Website builder. You can do better elsewhere. Thanks for listening.

April 7, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Janfolke,

Thank you for sharing your detailed feedback with us.

We sincerely apologize for the experience you’ve had, particularly with the account verification process, access limitations, and the concerns you raised regarding pricing clarity.

We understand how disappointing and frustrating it must have been to encounter these issues, especially after submitting valid identification and reaching out to our support team for assistance. Please know that this is not the standard of service we strive to deliver.

We would like to take a closer look into your case and will refer this matter to our Higher Support team as a priority for thorough review and appropriate action.

We appreciate you bringing this to our attention, as your feedback is valuable in helping us improve our processes and customer experience.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 2 out of 5 stars

Everything works - but predatory practices

Everything works, support is there - but they insist on readding items into your cart prior to payment, even after you removed them in previous steps. This is not clever - it's predatory and scammy, and should be discouraged.

April 2, 2026
Unprompted review
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Reply from Crazy Domains AU

Hello Michael,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience during the checkout process and understand your concern regarding items being re-added to your cart.

We understand how frustrating this must be. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

Re Fixing my emails

Re: I-24801174
My email was not working and Chuna was available and rang me when she said she would. She was very helpful in fixing it. Chuna was very patient. I am not very good with internet matters. She engaged Trustpilot and was good at explaining to me when to enter my password. I was able to access my emails on the web which was very good becaus I had been without email service for 2 days.

March 26, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Shirley,

Thank you so much for taking the time in posting a positive review.

It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thanks for being the best part of Crazy Domains.


Regards,

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

3 days

3 days, 4 calls, a supervisor — and @CrazyDomains still hasn’t submitted NS records for banditmedia.com.au to the auDA registry.

dig NS → SERVFAIL
dnschecker.org → no records

This is a registrar delegation failure, not a hosting issue. Unacceptable.

March 26, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Grahame,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the delay in the NS delegation for your domain.

We understand how critical proper registrar delegation is to ensuring your domain remains accessible, and we recognize the seriousness of experiencing a SERVFAIL response and missing NS records at the registry level. We are also sorry to hear that multiple follow-ups and calls, including escalation to a supervisor, have not yet resulted in a resolution. This is certainly not the experience or level of service we aim to provide.

Your feedback regarding the delay and the impact this has had will be raised with the appropriate teams for urgent review. Situations involving registry-level updates require careful handling, but they should still be managed with timely action and clear communication throughout the process.

We would like the opportunity to investigate this case immediately and coordinate with the relevant teams to ensure the delegation issue is properly reviewed and resolved. Kindly send your account details and any related case or ticket numbers to supportreviews@crazydomains.com, and we will prioritize a thorough investigation.

We appreciate you taking the time to share your experience, and we remain committed to improving both our responsiveness and service delivery moving forward.

Kind regards,
Bern O.
Online Experience Specialist

Rated 5 out of 5 stars

Thank you Crazy Domains

Thank you Crazy Domains, for the work you do, but also for the patience and kindness throughout, to help us get through quite a distressing period. Could not rate the experience of working with you guys any higher, we are simply thrilled and super grateful.

Crazy Domains helped us to reinstate our website after it went down, but actually their team went above and beyond in delivering this and reassuring us through a distressing period. They also took the opportunity to assist us with optimising our Crazy Domains account and ensuring that all of our back-end set-up of the website was functional. Couldn't be more thrilled!

March 11, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hi Nicole,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Hopeless and incompetent, dont deal with them or subsidiaries

This is the owner of Vodien an incompetent hosting company. It appears their parent company has faced significant complaints and legal action regarding its business practices. Certainly my experience with them shows they cannot even correct a domain record they took over from my previous provider. My email system has been down for over 57 hours and no sign of a solution. Their support seems to be limited to young overseas staff who have no access to systems and no real expertise, deferrring to mysterious "System Admins, who never provide any contact and appear lost when a technical problem arises. JUST DON"T USE THEM!!!
Update: They never managed to fix their faulty web208 server and my email, and I was able to move to a far more competent hosting service in Australia called VentraIP, who made the whole process painless and fast. They even sped up DNS promulgation which helped. Now, despite copying their complaints email address with almost every email, they (Crazy Domains) still want more. It seems their internal procedures do not work. Anyway, good riddance to Vodien, Crazy Domains and Dreamscape.

UPDATE: Despite having more than a year to go with Domain Hosting on Vodien, after being forced to move to another provider, they offered a $50 refund and closed the internal ticket they created for this, claim that it is "outside their refund p[policy" then simply stop responding to emails. DO NOT USE THEM.

March 20, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Ian,

Thank you for taking the time to share your feedback. We’re very sorry to hear about the extended email outage and the frustration this situation has caused, particularly given the impact on your business operations.

We understand how critical reliable email and domain management services are, and we sincerely regret that the issue has remained unresolved for an extended period. We also acknowledge your concerns regarding communication, escalation visibility, and the level of technical information provided during support interactions. This is not the experience we aim to deliver, and we appreciate you bringing these matters to our attention.

We would like the opportunity to review your case thoroughly, including the domain record concerns and the handling of your support requests, so the appropriate teams can investigate and work toward a resolution. Please contact us at supportreviews@crazydomains.com with your account details and any related ticket references so we can escalate this internally and follow up with you directly.

Thank you again for your feedback.

Kind regards,

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

BAD Customer Service

The customer service is bad in handling cases and fast resolution.
1st Concern case ID: IEML-1633770 ... My Account is Disable , no communication , no notification , nothing at all, no update . Send an email to them about it ,as of date no reply on the email.
2nd concern case ID: IEML-1634633 ... No update on the other case regarding question and concern about domain initial timeframe set up and timeframe of domain transfer flow clarification and update the domain marketplace where I am selling my domain name.

March 16, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Richard,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience with our customer service, particularly regarding the lack of updates and communication on your cases (IEML-1633770 and IEML-1634633).

We understand how frustrating it is to have your account disabled without notification and to not receive timely responses or updates on your concerns about domain setup and transfer timelines. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Please save your money!

Please save your money!
Support is hit or miss, and Crazy Domains rob you of extra hidden fees. I purchased $200 of domains, just to be told TXT records are a premium feature, leaving me with junk domains unless I fork out even more! If you get Angelica or Anne from support, refresh for a new agent :(
Also be careful to disable all the useless hidden 'upgrades' posed as free when purchasing anything. They will renew and charge you a bucketload.

March 19, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Callum,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to encounter unexpected limitations and additional costs after purchasing your domains.

We regret any confusion regarding TXT record functionality and service inclusions, as well as your concerns about add-ons and renewal charges. Clear information about features, pricing, and renewal settings is important so customers can make informed decisions, and we acknowledge how this situation has led to disappointment.

We’re also sorry to hear that your support interactions did not meet expectations. Consistent and helpful assistance is something we continuously work to improve, and your feedback has been noted.

We would appreciate the opportunity to review your account, clarify the services involved, and investigate the concerns you’ve raised regarding billing and feature access. Please contact us at supportreviews@crazydomains.com with your account details and any related case references so our team can look into this further and follow up with you directly.

Thank you again for bringing this to our attention.

Kind regards,
Bern O.
Online Experience Specialist

Rated 5 out of 5 stars

I changed from another carrier

I changed from another carrier. The on line support was excellent.

March 10, 2026
Unprompted review
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Reply from Crazy Domains AU

Hi Scottj,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

DO NOT SIGN UP WITH CRAZY DOMAINS FOR…

DO NOT SIGN UP WITH CRAZY DOMAINS FOR ANYTHING. AS THE NAME SUGGESTS YOU'D HAVE TO BE CRAZY. THEY WILL HOUND AND HOUND YOU EVERY SECOND DAY WHEN YOU ARE TWO MONTHS OUT OF RENEWAL. THEIR EMAILS ARE 'URGENT' AND BORDERLINE THREATENING. THEN THE AMOUNT YOU GET QUOTED IS NOT THE AMOUNT YOU GET CHARGED. THERE ARE HIDDEN EXTRA SERVICES ATTACHED AND IF YOU TAKE IT FOR FACE VALUE, YOU WILL FIND YOU ARE CHARGED AT LEAST DOUBLE. THE MINUTE I SAW THE PAYPAL BILL FOR DOUBLE I RANG THEM AND TOLD THEM I WANTED TO CANCEL EVERYTHING AND WANTED A REFUND BECAUSE OF THEIR DISHINESTY. THEY OFFERED ME A CREDIT. WHAT THE HELL AND I GOING TO DO WITH A CREDIT IF I AM CANCELLING ALL SERVICES. THEY ARE FILTHY. STEAR CLEAR!!!!!!!!!!

March 18, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Melody,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to feel pressured by renewal communications and to encounter unexpected charges during the billing process.

We sincerely regret any confusion caused regarding renewal notifications, pricing, or additional services that may have been included with your renewal. Transparency in billing and giving customers clear control over their services are important to us, and we understand how this situation has led to disappointment and concern, particularly when you were seeking a cancellation and refund.

We also apologize that the resolution offered did not align with your expectations. Your feedback regarding both the billing experience and the handling of your request is taken seriously, as it helps us identify areas where we need to improve communication and support processes.

We would appreciate the opportunity to review your account and the circumstances surrounding the charges and cancellation request. Please contact us at supportreviews@crazydomains.com with your account details and any related case references so our team can investigate this matter further and follow up with you directly.

Thank you again for bringing this to our attention.

Kind regards,
Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

Charged card without authorisation and refused to refund me.

Their auto-renew featured billed my card despite my trying to remove all cards on file. Previously they'd been helpful in assisting. However, they refused to refund me the amount that was auto-billed. I didn't authorise them to bill my card. I told them I tried to remove my card to stop the auto-renew/billing, but they told me it's impossible to remove the card on file. So unless you login, and turn off the auto-renewal of any products, you're helpless to remove your card and will get charged. I didn't authorise the charge. They charged me anyway, with a card I couldn't remove from their files. Less than a one star in this occassion.

March 10, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Nick,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience, particularly regarding the auto-renewal charge and the difficulty you faced in removing your payment details.

We understand how frustrating this must have been, especially when you did not intend to authorize the charge. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

I had a positive experience thanks to…

I had a positive experience thanks to the excellent customer service I received. They were friendly and genuinely helpful. They were quick to resolve my query. Highly recommend!

March 10, 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hi Chase,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

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