CRAZY THUMBS Reviews 83

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing Store for Gamers & Pokémon Fans! Crazy Thumbs is hands down the best spot for games and Pokémon cards! The selection is incredible—tons of video games, rare Pokémon packs,... See more

Company replied

Rated 5 out of 5 stars

Crazy Thumbs has opened their highly anticipated video game website and they're really unique for having a wide variety of retro games! Long time customer of their physical store in Tooting (Sout... See more

Company replied

Rated 5 out of 5 stars

Very much appreciated that there were actually images available of the product. I often find that independent shops like this don't really tend to bother on their online websites and would much rath... See more

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Rated 5 out of 5 stars

Fair prices, easy to use menu's and amazing staff. Would recommend this shop to anybody collecting retro or current video games/consoles. Also minimum spend of £20 for free shipping is outstanding. I... See more

Company replied

Company details

  1. Game Store

Written by the company

Crazy Thumbs is your one-stop UK store specialising in vintage video games and equipment as well as contemporary titles and trade-ins.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant online shopping experiance!

Went above and beyond. My autocomplete filled out the wrong address for my order and I did not notice until after it was dispatched. They were able to recall the package and post it out to the correct address in record time. Honest, great store and I will be buying from them again.

December 28, 2023
Rated 1 out of 5 stars

Sent wrong item

I ordered Pole Position 2 for the Atari 7800 and received Pole Position for the Atari 2600. Offered refund but postage costs to be incurred by myself.

December 18, 2023
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Reply from CRAZY THUMBS

Hi David, sorry to hear this happened to you. In order to resolve this, would you please reach out to us on info@crazythumbs.co.uk with your order details so that we can look at reimbursing you for the postage? Thanks so much.

Rated 3 out of 5 stars

Items appear to be in stock when…

Items appear to be in stock when ordering, in fact website updates to signify that an item is no longer in stock when one puts their order in. Last order, all items showed as in stock. Placed order. Checked items and immediately after stating that they had sold out. All looks ok until you get items shipped. 3 orders placed, 1 arrived ok, 1 was cancelled for some unknown reason , the last order had three items placed. Only one was received. That said items when and “if” received, appear to be well packaged and arrive safely. Can’t fault Crazy Thumbs on that, it’s just pot luck whether you get what you order online is all. Has kind of put me off ordering from these guys in future. Shame as they have great stuff on their website.

December 16, 2023
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Reply from CRAZY THUMBS

Hi Mark, sorry to hear that you're having trouble with this 😞 We're fully aware of this issue and are working to fully syncronise our stock with our website, but alas, we're human too and things can get missed. We're currently working to resolve this so hopefully in the future this will no longer be a worry for you. Thanks!

Rated 5 out of 5 stars

Brilliant website & shop

Always great service over many orders. Friendly & knowledgeable staff when I popped in to store. Would highly recommend to anyone especially those after retro games.

October 21, 2023
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Reply from CRAZY THUMBS

Great to hear, thanks for coming in! We very much appreciate it.

Rated 5 out of 5 stars

Crazy Thumbs has been a godsend for all my gaming needs.

I have been going to Crazy Thumbs for a few years now, and constantly return for various reasons.
Firstly, it is the level of service I get from all the staff there, including their passion for all things gaming including retro, their willingness to take the time to listen to your needs, and ordering hard to get items you want, all at a very good price. I even stop by sometimes when I don't need anything as they are all a pleasure to chat and banter with them.
Being a regular purchaser, they quite often give me a great bargain on items which I wouldn't get at all the chains. I was even given two large floppy disc cases with Amiga cover discs and demos when I purchased an Amiga 500. I have used this shop to vastly increas my game collection with their help, and without breaking the bank. Big thank you to all the staff, and I'd recomment this shop to anyone looking for anything in retro gaming as well as more current consoles and games.

September 28, 2023
Unprompted review
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Reply from CRAZY THUMBS

Aw, thanks for the detailed review! We really appreciate you and thanks for being a regular. Doors always open for banter any day of the week as well as games. 🤩

Rated 5 out of 5 stars

Retro buddy

I came in the store to buy a game and they didn't have the game, so they ordered it for me.

I had a really nice conversation with the staff and shop owner talking about retro arcade games like street fighter third strike.

10/10 customer service

Recommend this shop to fellow gamers.

September 16, 2023
Unprompted review
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Reply from CRAZY THUMBS

Thank you! 🔥 Always open to chat about games.

Rated 5 out of 5 stars

I needed a rare cable for a ZX…

I needed a rare cable for a ZX Spectrum. Couldn’t find one anywhere. Not only did the lovely folks at CrazyThumbs have one, Imran gave it to me gratis. So kind, so helpful, a treasure trove for vintage! Vadim

May 26, 2023
Unprompted review
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Reply from CRAZY THUMBS

Thanks for coming in and thanks your review! ✨

Rated 5 out of 5 stars

Really friendly banter and picked up a…

Really friendly banter and picked up a PSP Go for a good price. This is a great independent retro gaming store with helpful staff and a great collection of consoles/software. I'll definitely be back soon,

Best wishes,

Craig

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Best Retro Games Store

I was so excited to hear my favourite new and retro games store based in South London had officially launched its website, oh and I did not hesitate to buy something from a wide range of consoles, games, accessories and merch. 10/10 service. Definitely recommend to anyone looking to add new assets to there retro collection.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Crazy Thumbs are the best!

Crazy Thumbs has opened their highly anticipated video game website and they're really unique for having a wide variety of retro games! Long time customer of their physical store in Tooting (South London). Added another Zelda game to my collection for a great price.

Highly recommended both their website and store, they're a great asset to the community and video game culture.

Definitely a returning customer!

March 3, 2022
Unprompted review
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Reply from CRAZY THUMBS

Eeh! Thanks for your very latest and most anticipated review. 🌌

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