Create Gift Love Reviews 

1,511
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Ordered for father’s day, paid extra for next day delivery, this wasn’t upheld and father’s day was missed - things happen, however, when I emailed customer service I received no reply and it is now A... See more

Rated 5 out of 5 stars

Had a hiccup with order, and probably system had an issue as I couldn’t send email and it said error but somehow one of team member replied, lady if I remember correctly Georgia was really really help... See more

Rated 5 out of 5 stars

I ordered a Keyring for my Friend who became a first time Nanny DD. This company "Create Gift Love" are incredible, trustworthy, ethical, honest, they are so helpful and responsive, all products mad... See more

Rated 5 out of 5 stars

I have purchased two of the photo keyrings for gifts and they are absolutely beautiful in person and the recipients loved them, such a unique gift and keepsake. Create Gift Love are such a fabulous... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Create Gift Love is becoming one of the UK’s fastest growing personalised gift companies creating beautiful, high quality products made from ethically sourced wood, leather and stainless steel. From keyrings to cufflinks to coasters we even make wooden bow ties! Everything is made to order in our little workshop in The New Forest and all items are individually hand checked before being dispatched. Priding ourselves on quality and innovation, personalised giftable items have never been so lusted after.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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3.8

All reviews

(1,511)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Create gift sheeeite

I did have an issue but it was dealt with correctly so I thought it only fair to update and I shall now be reordering so many thanks for the quick customer servic. It pays to be nice :-)

December 27, 2021
Unprompted review
Create Gift Love logo

Reply from Create Gift Love

We're very sorry that you have not had a positive experience shopping with us and can only apologise on behalf of Royal Mail for any frustration and inconvenience caused by postal delays at this busy time of year. This order was dispatched on the date advertised, prior to the last posting date for Christmas, and regrettably any delays once in transit are out of our control. All delivery dates communicated on our website and in emails are estimations as we are unable to 100% guarantee delivery dates.

We were closed over the Christmas period so apologise for not getting back to you sooner. I believe this issue has now been addressed over email and with a full refund but if there is anything else you need help with please do get back in touch.

Rated 5 out of 5 stars

Fantastic service and product

I contacted the company to check photo quality and ensure I'd completed things correctly they couldn't have been more helpful and the product is fantastic I can't wait to give as a Christmas presents

December 18, 2021
Rated 5 out of 5 stars

Absolutely stunning

Absolutely stunning, the quality is incredible and this is such a special personalised gift for family!

will be adding to the collection every year :)

December 13, 2021
Rated 5 out of 5 stars

Swift and helpful service team

Swift and helpful service team. When I had an issue with my order they were very professional and sorted everything out in record time. Beautiful products, will definitely use them again.

December 10, 2021
Rated 5 out of 5 stars

Excellent quality item

Excellent quality item, (I purchased the double sided personalised photo key ring), I am very happy with my purchase and it was sent out very quickly. There was a little hiccup with my order, however it was easily and swiftly dealt with, excellent customer service. I would definitely recommend to others and I wouldn’t hesitate to purchase from Create Gift Love again!

December 9, 2021
Rated 5 out of 5 stars

Great service

Great service. Love the items I ordered. There was a slight problem with one of the items but this was quickly sorted, thank you. I can’t wait to give the gifts at Christmas.

December 5, 2021
Rated 5 out of 5 stars

Bauble

Over the moon with my recent purchase of a personalised bauble for my baby’s first Christmas. It really is beautiful and the perfect addition to my tree. I posted it on my social media and had so many compliments and asks where I got it from! Thank you!

December 5, 2021

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