Create Gift Love Reviews 

1,510
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

The gift was perfect for Father’s Day, although it was little bit smaller than expected. I have chosen the walnut background, for this reason the writing is not so obvious so that can be improved. Wis... See more

Rated 5 out of 5 stars

Had a hiccup with order, and probably system had an issue as I couldn’t send email and it said error but somehow one of team member replied, lady if I remember correctly Georgia was really really help... See more

Rated 5 out of 5 stars

I ordered a keyring for my dad who had just lost his mum. It was beautifully made and came in a cloth pouch to keep it undamaged. He cried but he put it on his keys straightaway.

Rated 4 out of 5 stars

My order came a week late, messaged them and straight away they sent it the next day. There was a bit of delay but customer service was really good! Overall satisfied with their service. Good product... See more

Company details

  1. Gift Shop

Information provided by various external sources

Create Gift Love is becoming one of the UK’s fastest growing personalised gift companies creating beautiful, high quality products made from ethically sourced wood, leather and stainless steel. From keyrings to cufflinks to coasters we even make wooden bow ties! Everything is made to order in our little workshop in The New Forest and all items are individually hand checked before being dispatched. Priding ourselves on quality and innovation, personalised giftable items have never been so lusted after.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.4

All reviews

(1,510)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

YES GOT MY DELIVERY...ABSOLUTELY…

YES GOT MY DELIVERY...ABSOLUTELY DISGUSTED WITH IT, WHAT I ORDER A BOUQUET, AND GOT A FLAT PACK TO PUT TOGEATHER, STEMS IN TO THE ROSES KEEPING THEM ALL TOGEATHER , PAPPER THAT DOESNT GO ROUND ANS STICKER LETTERS YOU ARE JOKING, I WANT MY MONEY BACK, I WILL GO ON EVERY SOCIAL FLATFORM TO SHOW WHAT YOU GET, THE FIRST PIC IS WHAT I ORDERED THE REST IS THE D.I.Y . 1-196-823x_823x.webp

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

This is the third time I have ordered…

This is the third time I have ordered from this company because I love their products. I ordered 3 keyring and needed to make an amendment to the personalisation on the front. Communication was prompt and helpful. Products arrived very quickly and are lovely quality. Already have one more on my Christmas present list!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely product, prompt delivery

The key ring arrived promptly and the lovely wood used was beautifully etched. It comes with a link to watch it being made which I look forward to watching with the recipient on the day. They replied quickly to a message. Overall purchasing from them has been a rewarding dazzle free process.

July 4, 2025
Unprompted review
Rated 3 out of 5 stars

I bought a granddad keyring with…

I bought a granddad keyring with photographs and a bar of chocolate. Neither of them are worth the £35 and £5 price tags. I wouldn’t buy again. Neither good quality nor value for money. Disappointed overall.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and personalized, Wow!

Craftmanship is better than the photos.

I didn't realize that the company was in the UK when I ordered. The beautiful coasters came in the mail, faster than some of the items I ordered for the holiday locally!

Really excited to give these wonderful gifts.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Wanted to leave a review to say how much I loved the product. Excellent customer service as I made a mistake while ordering and had to contact, very helpful!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality, Super Speedy Service

Wow. I decided to have a special gift made and ordered it late Monday night.
It's now Wednesday and my gift has arrived. It's absolutely beautiful and is going to bring tears of joy when opened.
The quality is excellent and the photo is perfect.
Cannot recommend highly enough. Thank you so much.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

This company is really off the charts

This company is really off the charts. They listened to my bespoke requirements and delivered in every way. So helpful and accommodating. The owner and staff were very helpful, happy and polite. The communication was brilliant. Guess what? The product was beautiful too. Everything packaged up safely and sent on time. Great service.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

After an issue with my order (which was no fault of the seller), the people at Create Gift Love were very quick to help me and replace my item. The item itself was excellent and very happy with the quality. Recommended.

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

I saw an advertisement on Instagram for…

I saw an advertisement on Instagram for a guaranteed next day delivery prior to Valentine’s Day. I decided to take a punt to add to the gifts and cards I had already purchased. I made the purchase through my mobile device and the link on insta. Only when I checked another site which processes the order did I realise the gift would not arrive on time. Fortunately I got a refund fully, however only after pointing out the initial refund was not complete. I offered some constructive feedback. However, received the following sarcastic comment when I did so:

‘I hope you were able to find a suitable gift to give at such a late date, the day before valentines day from another company.’

I didn’t find an additional gift. However, not many were advertising this opportunity and as I say it was an opportune purchase. I shall not be using again. I feel

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

New Nanny Keyring.

I ordered a Keyring for my Friend who became a first time Nanny DD.
This company "Create Gift Love" are incredible, trustworthy, ethical, honest, they are so helpful and responsive, all products made with lots of love, it's so comforting to trade with an honest company, and rare nowadays, thank you to all at Create Gift Love, your very special people, Gina and everyone else involved.....you know who you are , Jane X

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

Hasn't arrived. Very late!

I ordered this on the 23rd, and it stated it would arrive on the 25th/26th. It is now the 2nd and I still haven't received it.

September 2, 2022
Create Gift Love logo

Reply from Create Gift Love

Thank you for your feedback, we're very sorry to see that your order was delayed. Having looked into this I can see there were a couple of contributing factors due to a delay with the design team receiving your photographs and further hold ups in transit due to the recent Royal Mail strikes. Our team work hard to ensure orders are dispatched in the most timely manner possible so I'm sorry that there were a few complications with your order. I believe this has now been resolved over email but if there is anything further we can help with please do get back in touch.

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