I have bought two watches at the moment. Had no problems with payment through PayPal and no problems with shipping. Prepaid shipping with taxes and I got the package delivered within 4-5 days to Norwa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First buy from Creation Watches and have been very impressed. The watch we wanted was out of stock everywhere, Creation Watches had it and at a slightly lower price than most. The communication was ex... See more
Company replied
Seamless purchase with multiple tracking checkpoints. Product as advertised and arrived in clean (new) condition. Sidenote: various identity checkpoints was a little bit of a surprise - but appreci... See more
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Bought a Ratio Freediver off them (from France). Day/date function failed within weeks. Customer service via email was superb. They sent me a pre paid return label, swift refund but decided to buy a... See more
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Company details
About CreationWatches
Written by the company
Creationwatches.com started in 2006 in Singapore with one goal in mind – to provide a large variety of wrist watches and other dressing accessories to customers around the world at discounted prices through a top-notch service. Today, 1 Million+ customers from 100+ countries lovingly acknowledge and endorse us as their most trusted retailer who offers only authentic watches and a limited number of hand-picked collections of authentic custom jewellery, charms wallets, belts, eyewear and writing instruments.
Visit Our Website Contact US
Contact info
United States
- cs@creationwatches.com
- www.creationwatches.com
4.5
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great communication and updates on my…
Great communication and updates on my order. Singapore to UK in 4 days!
June 27, 2026
Reply from CreationWatches
Dear Nail,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with our communication and that your order arrived from Singapore to the UK in just 4 days.
Your satisfaction is our priority, and we appreciate your support. If you have any questions or need assistance in the future, please don't hesitate to contact us at cs@creationwatches.com.
Best regards,
Sally
Excellent service
Excellent service. Watch arrived very quickly. Will definitely use again
June 28, 2026
Reply from CreationWatches
Dear Excellent,
Thank you so much for your kind words! We are delighted to hear that you received excellent service and that your watch arrived very quickly.
Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to contact us at cs@creationwatches.com.
Best regards,
Sally
Watch came in standard Seiko box
Watch came in standard Seiko box , the watch was meant to come in a limited edition box. Only use Creation if it's a standard purchase as the bells and whistles aren't there with grey market dealers . Watch is amazing though .
December 11, 2025
Reply from CreationWatches
Dear Julien,
Thank you for your feedback, and we sincerely apologize for the inconvenience regarding the packaging of your watch. We understand how important the limited edition box is to your purchase experience.
Our team has reached out to you for an image of the box you received, as this is the first concern we've encountered regarding this issue. We can see that your order was delivered in November 2025. Kindly provide us with the image so we can investigate further and assist you appropriately.
Please check your inbox for our previous message, and we appreciate your cooperation in this matter.
Thank you for being so understanding, and we look forward to resolving this for you.
Best regards,
Sally
Reply from CreationWatches
Dear Sabio,
Thank you for your positive feedback! We are glad to hear that you experienced quick delivery and that your watch arrived safely packaged.
Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to contact us at cs@creationwatches.com.
Best regards,
Sally
Great purchase made easy
The watch looked great on the website but I was so much nicer when it arrived.
The simplicity of the process when buying is great. Very happy with my purchase👍🏻👍🏻
The only downside was the customs charges at my end
June 28, 2026
Reply from CreationWatches
Dear Javier,
Thank you for your wonderful feedback! We are thrilled to hear that the watch exceeded your expectations upon arrival and that you found the purchasing process simple and enjoyable.
We understand that customs charges can be a downside, and we appreciate your understanding in this matter. Your satisfaction is our priority, and we truly value your support.
If you have any questions or need assistance in the future, please don't hesitate to contact us at cs@creationwatches.com. We look forward to serving you again!
Best regards,
Sally
Hamilton Intra-Matic
Seamless purchase with multiple tracking checkpoints. Product as advertised and arrived in clean (new) condition. Sidenote: various identity checkpoints was a little bit of a surprise - but appreciated. With so much fraud, i was a little bit reserved confirming my identity.
Shipping via DHL out of Singapore. Factor duties in your purchase. Again, a bit of a surprise seeming my assumption was origin shipping from North America using a US/Canadian hub. Not a big deal, but noteworthy.
Best prices in the online market with frequent sales discounts.
Excellent experience overall.
June 26, 2026
Reply from CreationWatches
Dear Mark,
Thank you so much for your fantastic feedback! We are delighted to hear that you had a seamless purchase experience and that the product arrived in clean, new condition.
We appreciate your understanding regarding the identity checkpoints; they are in place to protect our customers from fraud. It's also great to hear that you found our prices competitive and enjoyed the frequent sales discounts.
We value your insights about the shipping process and customs duties, as it helps us improve our communication with customers.
Your satisfaction is our priority, and we truly appreciate your support. If you have any questions or need assistance in the future, please don't hesitate to contact us at cs@creationwatches.com. We look forward to serving you again!
Best regards,
Sally
Creation Watches and the Ratio 1000m diver (Helium)
Hi All,
This is my second watch purchased from Creation Watches.
Ive just received the Ratio 1000m diver watch yesterday 27th June 2026.
Thanks a mill guys, exquisite diver watch, 1000m automatic with helium safe👌 Very happy with my purchase.
The watch arrived in 4-5 days once order by DHL.
I cant believe the quality for this diver watch, definitely as good as if not better than the larger more established brands.
Please note: To all buyers this company is NOT one of those online sellers who show photos of one watch and deliver something inferior.
This is quality stuff from Ratio and what Creation Watches advertise is what you get.
Credit where credit due, Ive got to say im really happy with both my watch purchases, and highly recommend these guys.
Fergal O'Doherty from Ireland.
June 27, 2026
Unprompted review
Reply from CreationWatches
Dear Customer,
We are truly delighted to hear about your wonderful experience and sincerely appreciate your continued trust in our store. It is great to know that you are very happy with your Ratio 1000M Diver and that it met your expectations in terms of quality, design, and performance.
We also truly appreciate your kind words regarding our service, delivery speed, and product authenticity. Your detailed feedback and recommendation mean a lot to us and our team.
At our end, we always strive to ensure a smooth and reliable shopping experience for all our customers, and we are pleased to know we were able to deliver that to you once again.
We look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Reply from CreationWatches
Dear Customer,
We are pleased to hear that you are happy with our pricing, shipping, and service. Your kind feedback is truly appreciated.
At our end, we always strive to ensure a smooth and reliable shopping experience for all our customers.
We look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Pleasure to do business with
Always keeping an eye out for their emails, great products and sales. Quality pieces shipped fast and well packed. Never had a bad experience with them.
January 11, 2026
Reply from CreationWatches
Dear Customer,
We are truly delighted to hear about your positive experience with us and sincerely appreciate your continued trust in our store. It is wonderful to know that you are satisfied with our products, pricing, fast shipping, and careful packaging.
At our end, we always strive to ensure a smooth and reliable shopping experience, and your kind feedback is highly encouraging for our entire team.
We look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
I think this was for a Seiko way back…
I think this was for a Seiko way back when the greys were cheap. If so then Creation was great. Cheap and fast delivery. Not so sure about their 2026 prices, but then that's probably not their fault. Decent firm to buy from.
November 12, 2025
Reply from CreationWatches
Dear Customer,
We are pleased to know that you had a positive experience with your purchase from our store, and we truly appreciate your kind words about our service and delivery.
At our end, we always strive to ensure a smooth and reliable shopping experience, and it is great to hear that we were able to meet your expectations.
We also value your continued trust over the years and take your feedback on pricing into consideration as part of ongoing market dynamics.
We look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Premium delivery is Quick and include…
Premium delivery is Quick and include duty so no surprise on the total price. Great authentic Watch
June 25, 2026
Reply from CreationWatches
Dear Customer,
We are delighted to hear that you are happy with your purchase and that you appreciated our premium delivery service and transparent pricing. It is wonderful to know that the watch met your expectations and that you found it authentic and of great quality.
At our end, we always strive to ensure a smooth and reliable shopping experience for all our customers.
We truly appreciate your kind feedback and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you’re satisfied with the support provided and that your order was delivered on time. It’s great to know everything went smoothly for you.
We truly appreciate your recommendation and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
Competitve price and above that super…
Competitve price and above that super fast delivery in Europe !
June 17, 2026
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you’re happy with the competitive pricing and that your order reached you quickly in Europe. It’s great to know everything met your expectations.
We appreciate your support and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
Great return policy
Great return policy. Fast and active communication. Real brand watches for a good price.
February 18, 2026
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you’re happy with the smooth return process, quick communication, and the value offered. It’s great to know your overall experience has been positive.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
Good Product
Website is easy to navigate. Received my product very quickly and in good shape. Accurate to description!
Very happy and I will order again
June 20, 2026
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you found the website easy to use and that your order arrived quickly and in great condition, matching your expectations. It’s wonderful to know you’re happy with your experience.
We appreciate your support and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
First visit.
First buy from Creation Watches and have been very impressed. The watch we wanted was out of stock everywhere, Creation Watches had it and at a slightly lower price than most. The communication was excellent, with regular updates and tracking. Our watch arrived well within the stated delivery date and was extremely well packaged. We have been impressed and delighted with the service we received and would recommend and definitely use again. Thank you.
June 24, 2026
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re really glad to hear that your first experience with us has been a positive one and that you were happy with the communication, delivery updates, and packaging. It’s great to know everything arrived safely and on time.
We appreciate your support and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you’re satisfied with the item and that the tracking and delivery process went smoothly and on time.
We appreciate your support and look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
Charged my card for a watch that never…
Charged my card for a watch that never was. I tried to follow up on their designated emails/Social media handles and phone numbers and never got a response. I wouldn't be dealing with an organisation with non existent customer service.
June 24, 2026
Unprompted review
Reply from CreationWatches
Dear Ian,
We are truly sorry for the inconvenience you have experienced and completely understand your frustration regarding the situation with your order.
Due to a technical issue, your order details were not reflected correctly in the system. However, please be assured that we have successfully received and shipped your order.
Our team has already contacted you and shared the tracking number along with the tracking link for your reference.
Kindly check your inbox for our communication sent from cs@creationwatches.com. If you have any further questions or require any assistance, please do not hesitate to contact us.
Thank you for your understanding and patience.
Best regards,
Sally
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you had a good experience with us and appreciate your kind words about our service. It’s great to know everything met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
Easy and transparent ordering process
Easy and transparent ordering process. Items arrived in expected condition within a reasonable shipping time.
June 5, 2026
Unprompted review
Reply from CreationWatches
Hi there,
Thank you for your feedback. We’re glad to hear you found the ordering process smooth and transparent, and that your order arrived in good condition within the expected time. We always aim to make the experience as seamless as possible from start to finish.
We truly appreciate your support and look forward to serving you again in the future.
If you have any queries, please feel free to contact us at cs@creationwatches.com
Best Regards,
Sally
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