Creative Cables Reviews 533

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their attractive designs and wide selection of colors and forms, which allows for great personalization. Many people also highlight the excellent service, including fast delivery and efficient after-sales support, with some appreciating the detailed order tracking and prompt resolution of issues. The user-friendly website and the helpfulness of the staff are also frequently mentioned as positive aspects of their experience. However, some customers also noted issues with orders, specifically receiving broken items due to inadequate packaging, particularly for porcelain products. A few other people also felt that the product photos could be misleading, and some experienced problems with the quality of certain components like electrical boxes or sockets.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of contemporary and unique designs... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers highlight positive aspects of quality, with many customers impressed by the high quality, stylish... See more

Order

Users describe ambiguous interactions with order, with some consumers having positive experiences, noting... See more

Service

Consumers find service to be positive, with many praising the excellent customer service and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole... See more

Company replied

Rated 5 out of 5 stars

One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable. Thanks to support staff Silvia Soldano who send my items strai... See more

Company replied

Rated 5 out of 5 stars

Great products and amazing customer service. I was already familiar with their products, so I felt very confident with my recent purchase. This time, there were delivery issues due to UPS, but Creat... See more

Company replied

Rated 5 out of 5 stars

Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying som... See more

Company replied


Company details

  1. Lighting Store
  2. Lighting Manufacturer

About Creative Cables

Written by the company

Creative Cables: Creative and Accessible Lighting Solutions

Since 2013, Creative Cables has offered customizable lighting solutions, combining authentic Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it empowers customers and professionals to create unique, adaptable lamps for every space and style.

Discover how to bring light wherever you want, with our support at every step—from selection to realization.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Great products and customer service!

June 16, 2025
Creative Cables logo

Reply from Creative Cables

Hi Elisa,
Thank you for your great review!
We’re so glad to hear you’re happy with both our products and customer service.

We hope to see you again soon. Don’t hesitate to contact us if you ever need any help.

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Grey/blue electric cable

Easy transaction, fast delivery and for an electric cable it looks pretty cool
thanks

June 13, 2025
Creative Cables logo

Reply from Creative Cables

Dear Pedro,

Thank you for your kind review!
We’re happy to hear the transaction went smoothly, delivery was quick, and that you’re enjoying the look of your new cable.

We hope to see you back soon—feel free to reach out if you ever need any assistance.

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Great website

Great website
Great selection
Prompt response and delivery.

June 11, 2025
Creative Cables logo

Reply from Creative Cables

Hi there,

Thank you so much for your kind words! We're delighted to hear you enjoyed our website and product selection, and that you were happy with our service and delivery.

We truly appreciate your support and hope to welcome you back again soon!

Warm regards,
Creative-Cables Support

Rated 5 out of 5 stars

Creative lighting solutions

Great design options, easy to order and received in good condition

May 23, 2025
Creative Cables logo

Reply from Creative Cables

Hello Oana,

Thank you for your kind review!
We’re glad to hear you enjoyed our design options and had a smooth ordering experience with everything arriving in good condition.
We hope to see you back soon; feel free to reach out if you ever need any assistance.

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Great buy

Really nice products for combining your own lighting and fast delivery. I would buy lighting from creative cabel again.

May 17, 2025
Creative Cables logo

Reply from Creative Cables

Hi Jana,
Thank you for your great review!
We’re happy to hear you enjoyed creating your own lighting setup with our products and that the delivery was fast.
We look forward to seeing you back;feel free to contact us if you ever need any assistance.

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Everything was fine and fast

Everything was fine and fast. The items I ordered arrived with two different shipments with a day difference, so in the beginning when I received the first courier, I thought they only sent me part of the order, but the rest arrived the following day.
So everything was perfect at the end.

May 15, 2025
Creative Cables logo

Reply from Creative Cables

Hello Mary,
Thank you for your kind review!
We’re glad to hear everything arrived safely and quickly, even if it came in two shipments.
We hope to see you back soon—please don’t hesitate to contact us if you ever need any assistance.

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Top service

Fast shipping and Great products !

May 15, 2025
Creative Cables logo

Reply from Creative Cables

Hi,
Thank you for your review!
We’re happy to hear you enjoyed our fast shipping and great products.
We hope to see you again soon—don’t hesitate to reach out if you ever need any help.
Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Great products

Fast delivery. Products look always great.

April 24, 2025
Creative Cables logo

Reply from Creative Cables

Hello,
Thank you for your kind review!
We’re happy to hear you’re pleased with our products and that delivery was quick.
We hope to see you back soon—please contact us anytime if you need assistance.
Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Great experience

Great experience! Beautiful quality, fast shipping.

May 12, 2025
Creative Cables logo

Reply from Creative Cables

Hi,
Thank you for your wonderful review!
We’re glad to hear you had a great experience with our quality products and fast shipping.
We hope to see you back soon—feel free to contact us anytime if you need any assistance.
Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

So easy to order!

It was so easy to order through the website. Even if it's your first time, you can't go wrong as the program guides you to choose from selected options. My order came, and everything was in perfect condition.

April 23, 2025
Creative Cables logo

Reply from Creative Cables

Hello,
Thank you for your kind review!
We’re happy to hear that our website made ordering easy for you and that your order arrived in perfect condition.
We hope to see you back soon—please don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Very reliable company

Top products, great quality, fast delivery. They are just working as everyone should.

May 12, 2025
Creative Cables logo

Reply from Creative Cables

Hi,
Thank you for your great review!
We’re delighted to hear you find our products top quality and our delivery fast.
We hope to see you back soon—please feel free to contact us anytime if you need assistance.
Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

great quality, fast shipping

great quality, fast shipping, accurate description of products

May 6, 2025
Creative Cables logo

Reply from Creative Cables

Hello Christos,

Thank you so much for your kind words! We're delighted to hear you were happy with the quality, speed of shipping, and accuracy of the product descriptions.

We hope to see you again soon!

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Products

Products were as described on website

April 14, 2025
Creative Cables logo

Reply from Creative Cables

Hi Stathis,

Thanks for your review! We're glad the products met your expectations and matched the descriptions on our website. Your satisfaction means a lot to us!

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Nice aesthetic

Good delivery;nice products; beautiful aesthetic

April 30, 2025
Creative Cables logo

Reply from Creative Cables

Hello Ioakeim,

Thank you so much for your kind words! We're glad to hear that our products and services met your expectations.

We hope to see you back soon!

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Pottery studiobin ireland

I have a small pottery studio and shop in Ireland, I started making lamps and the leads I received are excellent and very reasonable priced

Great products. And fast shipping

April 7, 2025
Creative Cables logo

Reply from Creative Cables

Hello Condie,

Thank you so much for your kind words! We're so glad to hear that our leads are working well for your handmade lamps. It's lovely to know our products have found a home in your beautiful pottery studio.

Wishing you continued success and creativity!

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

EXCELLENT PRODUCT

EXCELLENT PRODUCT, SPEEDY DELIVERY.

December 24, 2024
Creative Cables logo

Reply from Creative Cables

Hi Antonios,

Thank you for your wonderful feedback! We're glad you were pleased with both the product and the speedy delivery. We hope to serve you again soon!

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Very satisfied with the product

Very satisfied with the product, shipping was very fast

April 6, 2025
Creative Cables logo

Reply from Creative Cables

Hello Omer,

Thank you for your review! We're so happy to hear that you're satisfied and that your order reached you quickly. Looking forward to your next visit!

Best regards,
Creative-Cables Support

Rated 5 out of 5 stars

Great customer care

One part missing in the first delivery. Immidiatly after this was pointed out this part was delivered without any Cost. Great customer care.

March 8, 2025
Creative Cables logo

Reply from Creative Cables

Tack så mycket för dina fina ord! Vi är otroligt glada att höra att du är nöjd med ditt köp och att våra lampor tillför både stil och ljus i ditt hem 😊

Thank you so much for your kind words! We are incredibly happy to hear that you are happy with your purchase and that our lamps add both style and light to your home 😊

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy to order.

March 24, 2025
Creative Cables logo

Reply from Creative Cables

Dear Martina,

Thank you for your kind words! We're happy to hear that you found the ordering process easy and that your delivery arrived quickly.

If you ever need anything else or have any questions, feel free to reach out—we’re always happy to help!

Best regards,
Creative-Cables Customer Care

Rated 5 out of 5 stars

Fast email support.

Fast email support

March 19, 2025
Creative Cables logo

Reply from Creative Cables

We are delighted to receive reviews like yours! Your satisfaction is our priority and we look forward to offering you many more great lighting solutions.

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