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Creative Cables Reviews 533

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TrustScore 4.5 out of 5

4.6

Lighting Store
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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their attractive designs and wide selection of colors and forms, which allows for great personalization. Many people also highlight the excellent service, including fast delivery and efficient after-sales support, with some appreciating the detailed order tracking and prompt resolution of issues. The user-friendly website and the helpfulness of the staff are also frequently mentioned as positive aspects of their experience. However, some customers also noted issues with orders, specifically receiving broken items due to inadequate packaging, particularly for porcelain products. A few other people also felt that the product photos could be misleading, and some experienced problems with the quality of certain components like electrical boxes or sockets.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of contemporary and unique designs... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers highlight positive aspects of quality, with many customers impressed by the high quality, stylish... See more

Order

Users describe ambiguous interactions with order, with some consumers having positive experiences, noting... See more

Service

Consumers find service to be positive, with many praising the excellent customer service and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole... See more

Company replied

Rated 5 out of 5 stars

One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable. Thanks to support staff Silvia Soldano who send my items strai... See more

Company replied

Rated 5 out of 5 stars

Great products and amazing customer service. I was already familiar with their products, so I felt very confident with my recent purchase. This time, there were delivery issues due to UPS, but Creat... See more

Company replied

Rated 5 out of 5 stars

Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying som... See more

Company replied

Company details

  1. Lighting Store
  2. Lighting Manufacturer

About Creative Cables

Written by the company

Creative Cables: Creative and Accessible Lighting Solutions

Since 2013, Creative Cables has offered customizable lighting solutions, combining authentic Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it empowers customers and professionals to create unique, adaptable lamps for every space and style.

Discover how to bring light wherever you want, with our support at every step—from selection to realization.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

533 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great transaction

Great transaction! Fantastic communication and fast shipping. The light bulbs were exactly as described and they arrived safely.

January 1, 2024
Rated 5 out of 5 stars

Ceiling light for bedroom revamp

I found the entire process of being able to customise my light fitting so easy and the number of options is incredible. The delivery was very efficient given that it had to be assembled and shipped from Italy. I am now planning to order wall lights to coordinate with the ceiling light.

November 26, 2023

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