I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... See more
Company replied
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See what reviewers are saying
I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... See more
The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... See more
Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... See more
Company replied
Company details
About Creative Cables US
Written by the company
Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.
Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.
Shop at www.creative-cables.us and get:
- Fully customizable lighting parts
- High-quality, safety-tested materials
- Fast, nationwide shipping
- Expert customer support
Start building lighting that's as original as you are.
Contact info
3043 Broad Avenue, TN 38112, Memphis, United States
- 901.359.5128
- info.us@creative-cables.com
- www.creative-cables.us
4.1
Great
474 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent quality.
A very good quality product with fast shipping. Very easy to order a customized item.
February 10, 2024
Stunning ceramic pendants
The Pendents are hand crafted, beautiful in design and well worth the money. Shipping was quick and the items were well packed to insure no breakage.
January 26, 2024
Easy ordering and prompt delivery of quality products.
Easy ordering and prompt delivery. Product is good quality and just as expected.
January 25, 2024
Good Looking Electrical Parts
I found good looking electrical parts that will look good on rewiring Gio Ponti lamps at a reasonable price. I did not realize though that this site is in Italy and wondered if the parts I bought will be compatible with US lamp wiring but turned out OK.
January 23, 2024
Will definitely order from here again!
Great products, lots of selection, fast shipping! A++++
January 3, 2024
Received defective items
Received defective items. Reached out directly to the company for replacement (with photos) and received no response.
January 1, 2024
Reply from Creative Cables US
Hi Erik,
We’re sorry to hear you received defective items and didn’t get a response. Since recentralizing our U.S. management back to our headquarters, we have been working to provide better service with fast response rates. Please reach out to us at customerservice.us@creative-cables.com if you ever need any assistance, and we’ll be happy to help.
Best regards,
Creative-Cables Customer Service
Came through with the material needed.
November 28, 2023
things arrived quickly in good shape
things arrived quickly in good shape. Will be a bit before cables are installed. Nice color options
November 22, 2023
Great Product
Ordering was very efficient and clear. I was surprised to get the order as fast as it was.
November 13, 2023
Electrical System that fits perfectly.
This was the only electrical set up that's available for a pendant lamp shade with a 1.25" fitter. Thanks
November 17, 2023
Enlightening!
So nice Italien quality products delivered in time. Unique! A master piece!
October 25, 2023
Excellent quality!
October 26, 2023
Everything arrived quickly and looks…
Everything arrived quickly and looks very nice with the pendant lights we had custom made. Your products (ceiling cap and cotton covered wiring cords) are a huge improvement over what was going to be included with the lights.
October 16, 2023
ceramic lampshade
I received my italian handmade lampshade shipped from italy exceedingly fast! Very pleased with the service and quality of product.
October 13, 2023
The delivery was faster than expected
The delivery was faster than expected. The ceiling canopy and cable was exactly what I was looking for, Modern , white color and fit my lantern shade perfectly. Ordered everything from the online website.
The online description was so accurate and detailed that I didn't need to talk to customers service.
Happy with my purchase.
September 25, 2023
Hidden gems
Above all, the products are designed well and are very useful. I bought two 4” canopy kits with stems to install two PH5 lamps. They are easy to use, look fantastic, and are inexpensive.
September 29, 2023
I had to place order twice and pay for…
I had to place order twice and pay for each one because the first order I placed for 20 feet came in two pieces of 14 feet and 6 feet. Although your website specifies that the ropes can be in one piece for up to 60 or 64 feet. So I had to place another order and pay for it again.
September 20, 2023
Reply from Creative Cables US
Hi Vic,
We’re sorry to hear about the issue with your past order. The rope should indeed arrive in one continuous piece within the specified length, and we understand how frustrating it must have been to receive it in two separate sections.
If this ever happens again, please reach out to us before placing another order—we’re always happy to help find a solution, as, since then, we’ve centralized all operations at our headquarters in Italy to improve order accuracy and fulfillment.
We appreciate your feedback and will continue working to enhance our services.
Best regards,
Creative-Cables Customer Service
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