I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... See more
Company replied
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See what reviewers are saying
I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... See more
The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... See more
Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... See more
Company replied
Company details
About Creative Cables US
Written by the company
Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.
Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.
Shop at www.creative-cables.us and get:
- Fully customizable lighting parts
- High-quality, safety-tested materials
- Fast, nationwide shipping
- Expert customer support
Start building lighting that's as original as you are.
Contact info
3043 Broad Avenue, TN 38112, Memphis, United States
- 901.359.5128
- info.us@creative-cables.com
- www.creative-cables.us
4.1
Great
474 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pendant Cord Cable
Able to find exactly what I needed on website, quick shipping, good quality product.
September 25, 2023
Unique quality lighting choices and…
Unique quality lighting choices and fast service.
September 12, 2023
My order has been 'processing' for 24…
My order has been 'processing' for 24 days and still has not even shipped. However, my payment didn't seem to have an issue going through! Ridiculous. I will not be using this website in the future if this is the normal pace of business.
September 4, 2023
Reply from Creative Cables US
Hi Lauren,
We are sorry to hear about the issues you faced when you ordered from Creative-Cables. This is not the experience we want for our customers, and we completely understand your frustration. Since then, we’ve undergone a management change and centralized all operations back to our headquarters in Italy to streamline processing times and communication. If you ever need assistance, please reach out at customerservice.us@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Poor/ no communication
I purchased some items from creative cables. I needed some support as I dont believe I received all of the parts. I have submitted a request three times and also tried calling a #. Never got a response.
*update* Their response to my review seems accurate as I was emailing about strain reliefs. I just went back and checked my trash and Spam box but there is nothing.
Can you please try reaching out to my email address again.
August 23, 2023
Reply from Creative Cables US
Hi Jake,
I see that we replied back to someone with the same first name as you regarding questions about our strain reliefs on both August 28 and September 8.
Were there additional questions you had about your purchase?
Jami
Great all around experience
My order arrived fast, was top quality and just what I was looking for. Creative Cables came through with a product that I had a hard time finding elsewhere.
August 21, 2023
Super happy with my customer service…
Super happy with my customer service and product!!
July 12, 2023
Zero customer service
unfortunately CC shipped the wrong product and wont return emails for an exchange.
July 8, 2023
Reply from Creative Cables US
Hello JB,
We’re very sorry to hear you received the wrong product and had trouble reaching the company for an exchange. That’s not the level of service we aim to provide, and we truly regret the inconvenience. We have since brought back our customer service and fulfillment process to our headquarters in Italty to improve response times and order accuracy.
If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com, and we'll make sure to help you.
Best regards,
Creative-Cables Customer Service
Fast shipping and great quality.
July 7, 2023
Even though the order came wrong twice
Even though the order came wrong twice, the response from jami to rectify issue was very reassuring, great service good product would highly recommend and definitely buy again
June 29, 2023
I love my flexible light cables..
I love my flexible light cables... they are perfect for the tumbleweed chandelier I'm working on! Thank you!
June 14, 2023
Poor to nonexistent communication
Poor to nonexistent communication. Never sent items I paid for. Waiting for PayPal refund.
April 29, 2023
Reply from Creative Cables US
Hello Lauren,
We’re very sorry to hear that your order was not received and that the company's communication fell short. That’s absolutely not the experience we want for our customers.
Since then, we’ve centralized all customer service and order processing back to our headquarters in Italy to ensure better communication and reliability.
If you ever need assistance in the future, please reach out to us at customerservice.us@creative-cables.com, and we’ll make sure to help you.
Best regards,
Creative-Cables Customer Service
My product arrived damaged
My product arrived damaged. Tried to go on website but it was being serviced. I called and left a message and never got a callback. So I still have the broken product. I have since ordered the same thing from another site. Would not recommend this site.
April 30, 2023
Reply from Creative Cables US
Hi Susan,
We regret to hear that your order arrived damaged and that you were unable to reach the company for assistance. We understand how frustrating this must have been. Since then, we’ve made significant changes, including centralizing all our activities back to our headquarters in Italy to ensure better service.
If you ever need any assistance in the future, please reach out to us at customerservice.us@creative-cables.com.
Kind regards,
Creative-Cables Customer Service
Love
Love, love, love the bulb I purchased and are looking to design more lighting with your products. So glad I found you!
April 24, 2023
Ordering was easy
Ordering was easy, product arrived quickly and product worked as advertised.
Will buy from you again
April 17, 2023
I still have not received my order.
April 14, 2023
Reply from Creative Cables US
Dear Heather,
We’re really sorry to hear that your order has never been delivered. This is definitely not the experience we want for our customers.
Since then, we’ve centralized all operations back to our headquarters in Italy to improve reliability and communication.
If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Love my linen lantern lamp and our…
Love my linen lantern lamp and our electrician was impressed with all the parts and ease of assembly
March 28, 2023
I bought electric cable 2 years ago…
I bought electric cable 2 years ago never use them or open the bag, when i try to use them 2 out of 3 where not working. Now they said it is to late, i can understand for any other product but in this case there is a defect, and i don't understand that they did not replace it in the store or with the customer service
March 12, 2023
Reply from Creative Cables US
Hi Adelie, I believe that you may have the wrong company you are leaving a review for. We don't have any records of a purchase under your name nor email. In addition, we don't have any physical stores.
Furthermore, if this was one of our cables then it's virtually impossible for it not to work. Our cables are just made of stranded copper, so the electricity would pass through the interior copper wires no matter what. So it really is impossible for our cable to "not work".
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