Creative Fabrica Reviews 6,201

I appreciate the refund and great customer service. Very prompt in remedying the issues .

I was hit with a $47.00 annual charge the second my "trial" coins ran out on their AI tool—no confirmation page, no "Review Order" screen. I cancelled within 30 minutes. When I requested a refund, they refused. Now that I have opened a dispute with PayPal to get my money back, Creative Fabrica has put my account on "Hold."

They are currently keeping my $47.00 while blocking my access to the site entirely. This is a predatory business model that punishes customers for catching their deceptive "dark pattern" billing. I have reported this to the FTC (Report #200866603) and the Texas Attorney General. Creators, stay away!

Order ID: #MBFVWJCO-0002

Stole my money. 3 charges of £71 each?!

Steer clear! I entered my card details for a free trial, and as I was trying to get myself acquainted to the platform a pop of "Get free coins" kept appearing, so after closing these a handful of times I decided to click and get these free coins, for my surprise and disgust a subscription was added and £71.86 charged to my card. I contacted support and of course they are not helpful at all.

Well the service itself is good enough, I was exploring all the options during the free trial period when suddenly my credit card got charged for a year membership. I didn't make that order but somehow it was triggered as I was generating some media.

I was really surprised, but I simply used the support chat on page, I reported what happened and I opened a ticket. My card was fully refunded back in less than 20 minutes even though they said it may take up to 5 working days.

So I think this site could be highly trustable, but you need to be aware of automatic orders like this.

Got pulled into this today. Was on what I thought was a free trial, clicked a popup offering "free credits," and was instantly charged $72 for a year. No confirmation screen, no price shown, no chance to back out. Looking at the other reviews here, the same thing has happened to a lot of people with the same wording, which tells you it isn't an accident.

For anyone in Germany or the EU dealing with this, a few things worth knowing.

There is no cancellation button anywhere in the account. The German Kündigungsbutton law (§ 312k BGB) has required one since July 2022, and it has to be as easy to find as the sign-up. Because Creative Fabrica doesn't provide one, you're entitled under § 312k Abs. 6 BGB to terminate at any time without notice. The sign-up itself is also dubious under § 312j Abs. 3 BGB, which requires the recurring payment to be clearly disclosed right before the order is placed. A popup labelled "claim free credits" pretty obviously isn't that.

When I emailed asking for cancellation, refund and account deletion under Art. 17 GDPR, the response was a template. Their "automatic system" had decided I wasn't eligible for a refund based on "usage," and they told me GDPR erasure would only be processed once the refund matter was finalised. That second part is itself a GDPR breach. Art. 17 isn't conditional on a billing dispute being resolved, and Art. 12(3) requires action within a month.

The thing that actually moves the needle is your bank, not their support inbox. SEPA direct debits can be reversed within 8 weeks straight from your banking app, no justification needed. Credit cards are similar via chargeback. Their "escalation" process feels designed to run out the clock, so don't wait on it.

If you're in Germany, Verbraucherzentrale Bayern deals with exactly this kind of subscription trap, and you can file a separate GDPR complaint with the BayLDA for the erasure stalling. Both are free.

WARNING! DO NOT UNDER ANY CIRCUMSTANCES USE! This company is clearly a scam. Offers a free trial and then charges €73.65 immediately after signing up. I was only using for a bit of fun for a family photograph. Unfortunately didn’t read the reviews before hand. I have requested a refund through the company and PayPal, within 30min of them stealing my money. I will continue to leave poor feedback until I am refunded.

Further edit. The site clearly tricks you into clicking a pop up so you skip the trial and straight to full subscription. Don’t be fooled. I’m not the only one to have found the same issue.

At Creative Fabrica I've found a wonderful team that has exceeded my expectations. Their designs are wonderful and varied. I'm happy to be a part of it. Thank you. Leticia.

There is no proper cancellation method when you subscribe. And it's hard to even talk for a customer representative. They charge my account even if I was subscribing for a free trial. I was charged and now I can't cancel it. I badly want a refund for this.

They charge you on their trial 71£ I have never seen a more scummy company, even if they refund, they should be in jail.

I keep it simple for you all i saw some youtube video its says free grok and etc. after i try to do some login and purchase there free month subscription and after i accidently click claim button and my 59.88 $ gone on my bank account and i tried to refund its sending mail to them and them was always reply to my msgs and help me to my money refund and again thanks a lot

Excellent attention and service from Creative Fabrica.
Thank you so much

They made it easy to refund a transaction

This company is a scammer, they charged your credit card without advising you. Better canva than this website. Dont trust

terrible website, stole 59 dollars from me and wont let me cancel my subscription i never even wanted, this is why people hate ai

I had an issue with a subscription and it was handled professionally and rapidly upon my sending them an email. They truly do value their customers, and highly recommend CRETIVE FABRICA.

They charged me for a free trial.
And they refuse to refund me they claim they can't find any transaction even after providing the transaction ID and proof from PayPal. The minute you enter your details for free trial
Just know your money is gone.. Biggest scammers in the world

I'am content creator with >140k subsribers,
I wanted to try Free Trial, and immediately after registration I got charged for 1 year subscription.
Didn't find the way to cancel it via website.
Support was very helpful and very fast.
Support Team is amazing, your website and service you provide is so bad, cannot recommend it, feels like scam.

The customer service responds very fast and is very polite ! They were able to find me a convenient solution in minutes !