CreditAssociates Reviews 

22,517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,521 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough when explaining the entire debt relief program. People truly appreciate the clear guidance, supportive nature, and professional attitude of the representatives, which consistently help reduce personal financial stress and anxiety. Some reviewers were not happy with follow-up communication after the initial setup, noting unexpected difficulties in reaching agents and receiving timely email responses. A few customers also felt uncertain about specific payment details, communication barriers, and extended program timelines negatively affecting their overall accounts and credit scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and clear explanations from... See more

Service

Clients share positive opinions on service, highlighting top tier representation and very friendly, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and efficient... See more

Payment

Users describe ambiguous interactions with payment, showing both satisfaction and anxiety. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven are amazing helper. Since my husband passed away I'm going every day very harshly, all on me, and I don't have anyone, only dog, first month from my husband passed away i almost not eat, l... See more

Company replied

Rated 5 out of 5 stars

Ryan Lee was absolutely great at explaining everything.I am suffering from carbon monoxide poisoning and am easily confused and he walked me through my current situation and it worked out well on our... See more

Company replied

Rated 5 out of 5 stars

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly prayi... See more

Company replied

Rated 5 out of 5 stars

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel tha... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(22,517)

2,579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i spoke to david bustos,he explained…

i spoke to david bustos,he explained the process to me very clearly and easy to understand.very clear voice

July 31, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Teresita! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

execellent services and csutomer…

execellent services and csutomer service.

July 30, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Rafael! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The only thing I have to say, I called the number. I spoke with Norma Perez. She guide me through his Program that free. I’m grateful I enrolled. She told me everything how it works am grateful

My experience is received the letter. I called. I spoken with Norma Perez. She explained to me from detailed details about Debt Free, How it worked. and I’m grateful for her to make me understand how this works and how to be debt free and I will recommend other people for this debt.free

August 1, 2026
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Reply from CreditAssociates

Hi, Rosa. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Your people know their job and were…

Your people know their job and were ready to help. Everything was expalined and in simple terms. Thank you again for your help!

July 31, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, David! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Chris was an amazing help during a…

Chris was an amazing help during a challenging time for us. My husband had a stroke in September and another fall in February.

July 29, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Donna! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great

Very easy to understand

July 29, 2026
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Reply from CreditAssociates

Hi, Tracie. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Complete upfront information

The agent was patient,thorough and kind. Not judgmental at all. very helpful

August 1, 2026
CreditAssociates logo

Reply from CreditAssociates

We appreciate the stellar review, Heather! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Excellent ,very professional and…

Excellent ,very professional and understanding

August 1, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Robert. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Service

Nina was great thank you

July 31, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Christine! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Katherine made the experience…

Katherine made the experience incredible. She was knowledgeable and professional and yet very personable.

July 31, 2026
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Reply from CreditAssociates

Thanks so much for your feedback, Veronica. We’re so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Very helpful

July 28, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Duane! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Ryan was amazingly & sincerely…

Ryan was amazingly & sincerely considerate, knowledgeable, & very helpful. He was an answer to my prayers.

July 28, 2026
CreditAssociates logo

Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Sharon! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Ileana was absolutely wonderful during…

Ileana was absolutely wonderful during this process. Very professional and excellent customer service, I feel very confident about this process.

July 28, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Rebecca. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 4 out of 5 stars

I received a good explanation about the…

I received a good explanation about the program with examples realistic.

July 28, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Jesus! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Joseph was great

Joseph was great! He was thorough and addressed all of my concerns. I am a little nervous to begin this process but very excited about the possibility of being debt free soon

July 31, 2026
CreditAssociates logo

Reply from CreditAssociates

We're so thrilled that you had a positive experience, Christy! Thank you so much for sharing. Sincerely, Your Client Success Team

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