CreditAssociates Reviews 

22,517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,521 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough when explaining the entire debt relief program. People truly appreciate the clear guidance, supportive nature, and professional attitude of the representatives, which consistently help reduce personal financial stress and anxiety. Some reviewers were not happy with follow-up communication after the initial setup, noting unexpected difficulties in reaching agents and receiving timely email responses. A few customers also felt uncertain about specific payment details, communication barriers, and extended program timelines negatively affecting their overall accounts and credit scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and clear explanations from... See more

Service

Clients share positive opinions on service, highlighting top tier representation and very friendly, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and efficient... See more

Payment

Users describe ambiguous interactions with payment, showing both satisfaction and anxiety. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven are amazing helper. Since my husband passed away I'm going every day very harshly, all on me, and I don't have anyone, only dog, first month from my husband passed away i almost not eat, l... See more

Company replied

Rated 5 out of 5 stars

Ryan Lee was absolutely great at explaining everything.I am suffering from carbon monoxide poisoning and am easily confused and he walked me through my current situation and it worked out well on our... See more

Company replied

Rated 5 out of 5 stars

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly prayi... See more

Company replied

Rated 5 out of 5 stars

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel tha... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(22,517)

2,586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nick was very pleasant to work with

Nick was very pleasant to work with. Made the process easy.

July 30, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Betty! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Excellent customer service

The agent in charge of setting me up explained everything so completely answered all my question and spent all the time needed to handle all the steps without rushing making sure I understood everything.

July 27, 2026
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Reply from CreditAssociates

Hi, Kristina. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Provided a lot of information and gave me a solution. I am very grateful.

July 24, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Trina! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

I tried to work with my bank to get my…

I tried to work with my bank to get my interest rate lowered. They gave me the you’ve been a loyal customer for over 22 years and said they would lower it. Never happened. And when I called them a year later to tell them what they promised me all they did was try to find some kind of promotion that would help me lower the interest. I told them I didn’t want some promotion I wanted them to keep their word. I feel relieved to know there is a way to get my debt paid off faster

July 27, 2026
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Reply from CreditAssociates

Hi, Teresa. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Positivity

The young man that talked to me was great!

July 27, 2026
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Reply from CreditAssociates

Hi, Cory. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

I had the most wonderful agent

I had the most wonderful agent. That I could ask for. An I'm just a lost of words. Thank you

July 30, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Elaine! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Rick was very kind and helpful

Rick was very kind and helpful. He gave me advice and answered all questions that I was curious about. Signed up today so we will see if they hold to the conversation of consolidation that was discussed.

July 30, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Frances! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

They were help

July 27, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Brenda! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great Service!

So kind, completely friendly with no pressure. Ryan answered all my questions as well. So happy!

July 30, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Susan! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Wonderful experience!!

I highly recommend this company..within minutes Devin had quickly reduced my credit card payments saving me thousands and they'll be paid off in 3 years...otherwise I would have been making minimum payments for the rest of my life. I wish I had done this sooner !!!!

July 30, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, K! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Thomas was amazing

Thomas was amazing! He helped me figure out everything with the upmost respect and patience! He got me on a great payment plan to help me save money.

July 30, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Sarah. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

Great Staff

Great service, Great Staff -
Katherine Adams was pleasant and easy to talk to and she knew her stuff.

July 28, 2026
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Reply from CreditAssociates

Hi, Maryanne. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

…Pleasant Experience.

Explained everything clearly and answered all questions. Honest, encouraging, and knowledgeable.

July 28, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, R! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Very informative

Very informative, covered everything, answered all my questions and Thomas was so very helpful and polite. Very relieved now. Thank you

July 29, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The professionalism of Mr Kalani Sheelar

The professionalism of Mr. Kalani Sheelar was amazing. He empathized with my situation and worked diligently to provide me with the relief I desperately needed.
The apparent flexibility of this program is equally impressive and worthy of note.
I sincerely look forward to better days.
Julius Ezepue

July 28, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Julius! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

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