Creed Fragrances  Reviews 

I would like to express my sincere gratitude to Alona at House of Creed for the outstanding service she has provided. From start to finish, she has been professional, knowledgeable, attentive, and genuinely dedicated to ensuring I had the best possible experience.

Alona consistently went above and beyond to help, taking the time to answer my questions, offer expert guidance, and make me feel valued as a customer. Her attention to detail, warm approach, and commitment to exceptional customer care turned what could have been a simple transaction into a truly memorable experience.

It is rare to encounter someone who demonstrates such a high level of professionalism while also making every interaction feel personal and effortless. Thanks to Alona's dedication and support, my experience with House of Creed has been overwhelmingly positive.

She is a true credit to the brand, and I cannot thank her enough for all of her help. I would highly recommend House of Creed, especially if you have the pleasure of being assisted by Alona.

They were very polite, and had exellent service

Unfortunately, I received the empty package, only the packaging. Somewhere along the way between your warehouse and me, someone stole the perfume bottle from the package.

My experience with Creed was certainly an unusual one. Unfortunately, I never received the product I had ordered, despite it being dispatched from the warehouse.

However, what truly impressed me was the way Creed handled my case. The Customer Care Team took my concerns seriously, investigated the matter thoroughly, maintained excellent communication throughout the process, and ultimately issued a full refund.

I would especially like to thank Nathan for his professionalism, kindness, and dedication. His support, along with the efforts of the entire Customer Care Team, restored my confidence in Creed as a company that genuinely values its customers.

Although I was disappointed not to receive my order, I greatly appreciate the honesty, integrity, and customer service shown throughout the process.

I look forward to placing another order in the future and hope my next Creed fragrance reaches me safely.

Thank you once again, Nathan and the entire Creed Customer Care Team.

I contacted Creed regarding a fault with their refillable travel atomisers. We have purchased four Creed atomisers in total, and two of them have now developed the same issue, despite only being used occasionally for travel (around three or four times a year).
I contacted Creed not only because I wanted advice on a potential product issue, but also to ask whether this was a known fault with the atomisers. Unfortunately, the response felt very dismissive. I was simply directed back to the retailer because the purchase was made through a retailer.
I understand that the retailer is responsible for handling the return process, but I expected a luxury brand such as Creed to show more interest in investigating a possible quality issue with their own product, particularly when two out of four items have failed.
The disappointing part is not only the fault itself, but the lack of ownership and reassurance from the brand. For a company with Creed’s reputation and price point, I expected a much higher level of customer care.

Absolutely magnificent fragrances and very fast fast shipping!

Bought Creed Aventus through a third party seller and was a bit concerned seeing a few moany reviews about the change in formula reducing quality etc. First impression for me is that it’s expensive, yes, but it is an amazing, high quality fragrance that lasted all day. Love it. Would recommend

Very professionnel
Very nice packaging

Wonderful customer service. Even though the error was my own fault the customer service team corrected it very quickly. Amazing scents and the free engraving and gift cards made the gift look so luxurious.

Creed simply has the best fragrances. The service is excellent, ordering is smooth and easy, delivery is fast, and the quality is outstanding.

I ordered a aventus hand & body wash and a 5ml travel atomiser. The atomsier is very good, worth the money, and the body wash is very luxurious, love it. I will order more body wash

I've been buying creed for years and absolute loved it...what the hell have you done to it?Absolute daylight robbery,the odour lasts for max 2hours and it's gone,
I buy it from John Lewis Nottingham,recently purchasing two boxes of 20ml bottles for me and my wife at a cost of £210 per box of five 20 ml bottles..after using it for a week and noticing there was no odour,I returned them to John Lewis,to be told there's nothing that can be done as they'd been opened,of course they've been opened or I wouldn't be returning them..the manager came over and told me it's not their fault it's the companies as they have changed the way they make them...disgusting and selling them as the same item and price.iv bought lots of creed over a ten year period,I like to smell nice as does my wife...I feel violated and robbed,I may aswell of purchased Brut for £5,I work hard to support my family and saved up to purchase these items,really really disheartened and I'd like compensation as I feel iv been robbed of my hard earned money by creed and John Lewis.i very much doubt I'll get a reply and should of rang trading standards regarding this.absolute shambolic and dispicable behaviour by conmen...i will never purchase this scented tap water again

Creed is the best. Their fragrances are the best. Their packaging is the best. Their customer service is the best. I’m an advocate of the highest order for life! Love everything about them! Richard

Horrible experience, won’t be ordering again. I placed an order for a bottle that cost 550€. Contacted them as I couldn’t add the free samples included and they said it was something with my account and that they will look at it. However as this was a gift and I needed it to arrive in a week I ordered without the free samples included. The package came and I opened it to see they sent me a broken/damaged perfume box!!! Like seriously?! This is a gift that you want me to give in that shape! Shame! It will be sent back! Waste of time and a big disappointment

I had a query about trying Creed fragrances before making my first purchase, as visiting a boutique wasn't a practical option for me.
My initial enquiry was handled by the automated assistant, which explained the company's sample policy and eventually referred my request to the customer care team. Once a member of the team reviewed my situation, they kindly arranged for complimentary samples of Aventus and Green Irish Tweed to be sent to me as a goodwill gesture.
The samples arrived promptly, were beautifully presented, and I was kept informed throughout. I was particularly impressed with the professionalism and kindness shown by Tia in Customer Care, who took the time to review my enquiry and provide a thoughtful solution.
Excellent customer service, and a great first impression of Creed. Thank you.

Quick delivery and excellent packaging.

Utter waste of money. Bought Aventus 18 months ago, over £250, after I had smelt the original on a work colleague some time before.
Longevity was max 2 hours, zero projection and sillage non existent. Aventus along with most other Creed fragrances have been reformulated, and are very poor. Get a clone, Afnan - Supremacy Collectors Edition- £35 or Armaf - Club de Nuit Precieux- £45. Smells 90% the same and last for hours. Same with Virgin Island Water, get Rayhaan Aquatic a
Will never get tucked up by Creed again

My first order arrived broken, the creed box was smashed. Because I wanted to give it away I filed a complaint. I had to pay the cost of returning the item to Creed, but I was refunded. The second delivery arrived in a damaged box. The Creed packaging was fine, but it didn’t have a seal – that plastic film in which such products are usually shrink-wrapped. Without the foil, the product looks ‘cheap’ rather than like a sophisticated Eau de Toilette costing over €200. Conclusion: the customer service team are very helpful and respond quickly. The courier, DHL, managed to damage the parcel twice over a distance of around 300 km (Wrocław – Berlin). All in all, the ‘shopping experience’ leaves me with mixed feelings.

I wanted to offer my opinion on some mens Creed samples that I had purchased, and was initially a little bit disappointed to have a responce from an AI assistant. However this was followed shortly by a very kind and helpful message from Alona, in their Customer Services. I am very
impressed not only by Creed's fragrances but also by their treatment of their customers.

I ordered 100ml Absolu Aventus and I got 3 samples and the Men's 3-Piece 10ml Discovery Set for free.But when the order arrived inside where only the samples and the Discovery set, the bottle with Absolu Aventus was missing.I don't know if it was stolen during transit or wasn't there in the first place.

The 5 stars are for the Creed Customer Care Team who helped me get my order refounded.
I really appreciate it!