I've been a CREED connessieur since 2020. The service, product knowledge and personal style of the Madison Avenue, NYC boutique was impeccable. I always enjoyed the unique and intense aromas from Love... See more
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Review summary
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I would like to leave a positive review for Creed and especially thank Tracey and Anastasija for their help and support. I initially had an issue with a discount coupon, as it could only be appli... See more
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Beautiful, quality perfume that makes me feel so good. The staff at Creed are so caring and efficient. I would recommend always opt to pay for express delivery rather than the free Royal Mail opti... See more
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"I had a fantastic experience with Creed UK customer care. Alona was extremely helpful and generous in helping me discover the new Amber Universe collection. It is rare to find such high-quality servi... See more
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3.5
Average
447 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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broken tryout sample delivery box
ordering service was good. unfortunately, the tryout-sample broke in the delivery-box. maybe a safer packing-system for future deliveries? a bit sad, since the perfume is very expensive and I was looking forward to the tryout-sample… not to mention the possible danger of cutting while opening the package. the best, lukas
June 23, 2026
Unprompted review
Reply from Creed Fragrances
Hello Lukas,
Thank you for taking the time to share your feedback. We are sorry to learn that your sample arrived damaged and appreciate your comments regarding the packaging.
To allow us to investigate this matter further, please contact us via our Contact Us page, providing your order number and all relevant details. Our team will thoroughly review your experience and respond as soon as possible.
Kind regards,
Creed Fragrances Customer Care Team
Bought directly from Creed
very difficult and frustrating experience for me.
June 19, 2026
Unprompted review
Reply from Creed Fragrances
Hello Jacob,
Thank you for taking the time to share your feedback. We are sorry to learn of your experience.
If your concerns have not yet been fully resolved, we would welcome the opportunity to assist further. Please contact us via our Contact Us page with your order number and any relevant details, and our Customer Care team will review your case as a priority.
Kind regards,
Creed Fragrances Customer Care Team
Fantastic customer service .
Fantastic customer service .. very easy ordering system. Superb communication re processing of the order and delivery ..
June 18, 2026
Unprompted review
Reply from Creed Fragrances
Hello Mr Peters,
Thank you for your wonderful review. We are delighted to hear that you found the ordering process straightforward and that you were pleased with the communication throughout your order and delivery.
We truly appreciate your kind words and hope you continue to enjoy your Creed fragrance.
Kind regards,
Creed Fragrances Customer Care Team
1st time buying this and spent a small…
1st time buying this and spent a small fortune on a 100ml bottle. Initially it smells great but just like the fakes the smell doesn't last long. Why?
June 1, 2026
Unprompted review
Reply from Creed Fragrances
Hello Glen,
Thank you for taking the time to share your feedback. We are sorry to learn that your fragrance has not met your expectations.
To allow us to investigate this further, please contact our Customer Care team at customerservices@creedfragrances.co.uk, providing your order number and any relevant details. We will thoroughly review your experience and respond as soon as possible.
Kind regards,
Creed Fragrances Customer Care Team
I chatted with Alicia and find her…
I chatted with Alicia and find her answers very careful.very nice and helpful.
Thank you Alicia!
June 12, 2026
Unprompted review
Reply from Creed Fragrances
Hello Elena,
Thank you for your lovely feedback. We are delighted to hear that Alicia was able to assist you and that you found her helpful and attentive.
We will be sure to share your kind words with Alicia and the team.
Kind regards,
Creed Fragrances Customer Care Team
Reply from Creed Fragrances
Hello Savvas,
Thank you for taking the time to share your feedback. We are delighted to hear that you received helpful assistance, particularly from Amber.
We will be sure to pass on your kind words to Amber and the team.
Kind regards,
Creed Fragrances Customer Care Team
My experience was a positive one
My experience was a positive one. I'm happy with the perfume and the delivery.
June 11, 2026
Unprompted review
Reply from Creed Fragrances
Hello Svetlana,
Thank you for your wonderful feedback. We are delighted to hear that you had a positive experience and that you are pleased with both your fragrance and delivery.
We truly appreciate your kind words and hope you continue to enjoy your Creed fragrance.
Kind regards,
Creed Fragrances Customer Care Team
Reply from Creed Fragrances
Hello,
Thank you for sharing your kind words. We are pleased to hear that you had such a positive experience and that our service met your expectations.
Your feedback is greatly appreciated, and we are grateful for the opportunity to assist you.
Kind regards,
Creed Fragrances Customer Care Team
Everything went well except that the…
Everything went well except that the advertised Promo Code for 10% off never arrived (Http/1.1 Service Unavailable for days after email confirmation). Sadly the 45€ Code for buying the sample set that arrived me doesnt work for the fragrance I intended to buy.
June 12, 2026
Unprompted review
Reply from Creed Fragrances
Hello Moerle,
Thank you for taking the time to share your feedback. We are pleased to hear that your overall experience was positive, however, we are sorry to learn of the difficulties you experienced with the promotional code.
To allow us to look into this further, please contact us via our Contact Us page, providing your order details and any relevant information regarding the promotion. Our Customer Care team will be pleased to review this for you and respond as soon as possible.
Kind regards,
Creed Fragrances Customer Care Team
Nice flavour
June 11, 2026
Unprompted review
Reply from Creed Fragrances
Hello Jost,
Thank you for your review. We are delighted to hear you are enjoying your fragrance.
Kind regards,
Creed Fragrances Customer Care Team
Quick delivery
Quick delivery. And yeah who knows how good it is ,dont need to ask xD always something else .
June 11, 2026
Unprompted review
Reply from Creed Fragrances
Hello Ke,
Thank you for your review. We are delighted to hear that your order arrived promptly, and we hope you continue to enjoy discovering our fragrances.
Kind regards,
Creed Fragrances Customer Care Team
No matter what creed store or counter…
No matter what creed store or counter I've been to the staff are always unbelievably rude. The worst ones I've experienced are the creed staff at flannels meadowhall you earn minimum wage! Why are you so rude? Disgusting. I emailed creed about this but still the same staff are there being rude to customers! Do creed purposely train their staff to be like this? I won't even mention the fragrances! All terrible reformulations & not worth it anymore.
June 6, 2026
Unprompted review
Reply from Creed Fragrances
Hello Ryan,
Thank you for sharing your feedback. We are disappointed to learn that your experiences have not reflected the high standard of service we strive to provide.
Your comments have been noted and taken seriously. A member of our team will be in touch shortly to discuss your experience in greater detail and investigate the concerns you have raised.
Kind regards,
Creed Fragrances Customer Care Team
Easy order quick delivery
Easy order, super fast delivery for the 2nd time.
June 9, 2026
Unprompted review
Reply from Creed Fragrances
Hello Clemens,
Thank you for your review. We are delighted to hear that your ordering experience was seamless and that your delivery arrived promptly once again.
We hope you are enjoying your latest fragrance, and should you require any assistance, please do not hesitate to contact us.
Kind regards,
Creed Fragrances Customer Care Team
I bought this perfume as a gift for the…
I bought this perfume as a gift for the woman I love, and it was the perfect choice. The scent is warm, soft, and beautifully comforting. She absolutely loved it, and seeing her smile when she wore it made it even more special. It’s a unique fragrance that feels cozy, elegant, and full of charm. A wonderful gift for someone truly special.
April 9, 2026
Unprompted review
Reply from Creed Fragrances
Hello Arturs,
Thank you for your kind review. We are delighted to hear that the fragrance was the perfect choice for such a meaningful gift, and that it was so well received.
It is always a pleasure to know our fragrances play a part in special moments. We truly appreciate you taking the time to share your experience.
Kind regards,
Creed Fragrances Customer Care Team
World class
Easy to order, fast shipping, world class products and customer experience. My only go to from now on!
Cheers
Andreas
June 5, 2026
Unprompted review
Reply from Creed Fragrances
Hello Andreas,
Thank you for taking the time to share your experience.
We are delighted to hear that you enjoyed a seamless ordering experience, prompt delivery, and that our fragrances and service left such a positive impression.
Your kind comments are greatly appreciated, and we look forward to welcoming you again in the future.
Kind regards,
Creed Fragrances Customer Care Team
Website errors by ordering
Website errors by ordering. No discount received. Could not sign up for newsletter. Too many delivery updates after order. No actual delivery to address. Ended up in pack station.
June 1, 2026
Unprompted review
Reply from Creed Fragrances
Hello Matt,
Thank you for taking the time to share your feedback.
We are sorry to learn of the difficulties you experienced with your order, including the issues encountered during checkout and delivery.
To allow us to investigate this matter further, please contact us via our Contact Us page, providing your order number and all relevant details. Our team will thoroughly review your experience and respond as soon as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Creed Fragrances Customer Care Team
Great fragrance
Made a purchase and it got delivered , and smells great too ◡̈
May 30, 2026
Unprompted review
Reply from Creed Fragrances
Hello Pascal,
Thank you for taking the time to share your feedback.
We are delighted to hear that your order arrived promptly and that you are enjoying your fragrance.
Your kind comments are greatly appreciated, and we hope you continue to enjoy your purchase.
Kind regards,
Creed Fragrances Customer Care Team
I love their perfumes.. customer support, not so much.
I love their perfumes. Unique and high quality. However, I got a 250ml Spice & Wood as an anniversary gift a couple of years ago. This is an almost £900 flacon. Very exclusive, and expected to last you many years. Unfortunately I accidentally dropped the class cap on the floor, breaking it in the process. I have tried to get a replacement cap from Creed, and a local distributor, but they are simply not interested in helping me. So now I have my perfume in cheap decants from Temu instead. Very dissappointing customer support.
May 7, 2026
Unprompted review
Reply from Creed Fragrances
Hello Alex,
We are sorry to learn of your disappointment regarding your recent experience.
While we are delighted to hear of your appreciation for our fragrances, we regret that you have been unable to obtain assistance with your enquiry regarding your Spice & Wood flacon.
To allow us to investigate this matter further, we kindly ask that you contact us via our Contact Us page, providing any relevant details. Our team will review your enquiry thoroughly and respond as soon as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Creed Fragrances Customer Care Team
Reply from Creed Fragrances
Hello Fernando,
Thank you for taking the time to share your experience.
We are delighted to hear that you were pleased with your fragrance and delivery experience.
Your kind comments are greatly appreciated, and we hope you continue to enjoy your purchase.
Kind regards,
Creed Fragrances Customer Care Team
Customer Service!
Customer service responded quickly as soon as I addressed the issue I am trying to figure out. Huge shoutout to DJ, Ashley, & Nathan at Creed for assisting me and for being so helpful!
May 28, 2026
Unprompted review
Reply from Creed Fragrances
Hello Gerardo,
Thank you for taking the time to share your experience.
We are delighted to hear that our Customer Care Team was able to assist you promptly and provide the support you needed. Your kind words will be shared with DJ, Ashley and Nathan, who will be pleased to know their assistance made such a positive impression.
Your comments are greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Creed Fragrances Customer Care Team
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