Crew Clothing Reviews 

2,589
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 393 reviews, most reviewers were unhappy with their experience overall. Many consumers reported disappointing product quality, mentioning issues like threads coming loose from seams, thinning materials, and poor finish on items. Customers also noted significant concerns regarding customer service handling of issues and delays in processing refunds. Several people described significant frustrations with the time taken to receive orders or process returns, and some found the sizing inconsistent across their clothing purchase. Conversely, a few other people also felt that their orders arrived quite quickly and were well-packaged. Some reviewers noted they received a speedy refund, and others were satisfied with the general quality or flattering fit of certain garments. However, some customers specifically mentioned delivery problems, such as items being lost in transit, while others noted significant difficulty getting answers or proper explanations when contacting support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. While many reviewers are... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences varied significantly among... See more

Delivery service

Customers had ambiguous experiences with delivery_service. Many consumers report very prompt and efficient... See more

Customer service

Consumers express deep frustration and disappointment regarding the customer service experience, frequently... See more

Quality

People report ambiguous experiences with quality, noting both high satisfaction and significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a couple pieces of clothing. Returned part of my order as fit was not right and received confirmation that returns had been received. However, even after 2 weeks, did not hear back about my re... See more

Rated 3 out of 5 stars

I’ve been purchasing Crew clothing for many years, due to the good quality and often offering good sale items. However, my last purchase of five shirts is extremely disappointing. The quality has comp... See more

Rated 2 out of 5 stars

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refun... See more

Rated 2 out of 5 stars

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.9

All reviews

(2,589)

336 reviews in the last 12 months

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Rated 5 out of 5 stars

Popped into Silverburn on Saturday to…

Popped into Silverburn on Saturday to purchase a couple of things . Firstly I’d like to thank the member of staff who helped me with my purchase , great old fashioned service with a smile and a bit of banter . Will definitely return to this boutique. Thanks again , Graham

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

½ Zip Sweat Top started to fall apart in 1 DAY!

Bought a nice deep red coloured sweat top (Product Code MXD002), good customer service and delivered promptly (amazing considering the courrier was Evri!).

Wore the top for 1 DAY and the internal lining started to disintegrate with bobbling and strands of material all over my shirt - I mean ALL OVER!

I'm returning the item and expect a full refund, but really annoyed that my relatively new shirt is now covered in red fluff and I know I will not be able to get all of it off and when it goes through the wash I will have a off-white (ok - pink) shirt...

All because Crew Clothing use cheap fabrics.

Shop elsewhere, you'll be glad you did.

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

I waited in for parcel but it was delivered to No.11 by mistake! My neighbour kindly brought it to me. We have very bad service from Evri in this area, with lots of my friends & neighbours complaining, that the delivery driver never waits for you to answer the door & leaves parcels outside, which very often get wet! Lots of complaints have been sent to Evri, but nothing changes!
Prefer not to use this service if possible.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely item

A lovely item, great company, so very pleased with my purchase 😀 love the quality of the clothing.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and service.

It has been 9 days since I placed my order, and I still have not received it. I contacted customer service to request a cancellation, but they were unable to process it and advised me to continue waiting. Unfortunately, they could not provide any estimated timeframe for when my order would arrive or how much longer I would need to wait. The service has been extremely disappointing, and based on this experience, I will not be purchasing from them again.

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

I found these on your site for £41.95…

I found these on your site for £41.95 (ish) I them put them in my basket but it would only register as £55. One week later, before I had even received the short, I received a sale notification with 40% off at £33.
You cannot blame me for being dissatisfied

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered from Crew a few times…

I have ordered from Crew a few times and find the quality of clothing to be very good with good offers at times. Delivery was free over £50 and items delivered on time and efficiently by Royal Mail. Would order again from Crew and would recommended to others

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

New Sweatshirt Arrived

My CCC sweatshirt has just arrived and I am delighted with it. Who knows what to wear in this strange weather we're having. A light layering option is very 6useful.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Daylight Robbery

Terrible customer service from the call centre and who knows how long I will have to wait for my refund? the worst part is, THE ORDER PLACED ITSELF!
Yes, that's right, the site is making orders on its own on my credit card.
Avoid at all costs

To explain: I did an order, clicked it through, but no confirmation came and then it disappeared, so a couple of days later, I did a second one. confirmed, all done, fine.
Four days after the confirmation came for the second one, a confirmation came for the first one!

I returned most of the second order to store, but I am waiting for the refunds and I am waiting for the first order, which resurrected itself, to arrive, so that I can return that. I will need to take time off work to do that and wait who knows how long for the refund and possibly have to pay interest.
Meanwhile, Crew has £694.55 of MY MONEY and I have only £112 worth of clothes!
I think this counts as the definition of DAYLIGHT ROBBERY
I asked them to call me back with an explanation and some sort of apology, but they didn't, so I thought I should warn everyone.

May 31, 2026
Unprompted review

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