Crew Clothing Reviews 

I made a mistake on an item which was in the sale. When I wanted to return but reorder the item was no longer in the sale. I spoke to customer services - notably a lovely lady called Annie who could not have been more helpful in getting my issue resolved. Her helpful and professional attitude absolutely made my day. Seriously impressed. Thank you

Always pleased with quality of clothes and have good sale prices. As a new customer get free delivery for the first year 😁. Always kept well informed on delivery times

Ordered click and collect on 22 May, received confirmation of order, received no more confirmation until I phoned customer services 2 June, after a bit of to and fro, I was informed the package had been lost in transit, this happens, but I would have expected a notification to tell me; 1. The goods were on their way and 2. The goods were not received at the store and were lost in transit. Instead I had to do all the chasing. All they offered was a two day delivery, when I wanted the good the next day (not unreasonable considering), dont even get me started about the on-line form system, totally ridiculous, in that they sent me a one line email to confirm my email address which unsuprising ended up in my spam box and to be honest it did look like spam. Pity no stars can't be given. Had to cancel the goods because I wanted them in time for a trip, very annoying poor customer services.

My order hasn't been delivered. Apparently, according to Evri it was delivered this morning.
Come on Crew clothing, please find yourself a more reliable delivery company.

The worst system I have come across. Yesterday we tried to buy 2 linen shirts in branch at 40% off. They did not have the smaller size but offered to get them in. The shop was very busy so this morning tried to order online for delivery to the shop. The offer was still on first thing this morning but when I tried to order the offer had finished. The offer is still on in store but if they order the correct size it is at full price. I will not be buying from Crew ever again.

Lovely sales advisor Sharon at the new Woodbridge shop in Suffolk, I popped in for some shorts ended up buying four skirts and A top ☺️
Sharon was so helpful a really good addition to the team, after being within the retail sector and manager myself, it’s a refreshing change when people go out of their way to help she was on her own helping different customers whilst another member of staff had a break,
Really helpful! Thankyou Sharon I’ll return as just moved into the area myself !

Perfect delivery, thank you !!

Excellent and speedy service despite being a bank holiday week.

Atrocious customer service.

Delivery by Evri is delayed.

Evri do not recognise the tracking reference in theor chat or phone service. They cannot find my name or post code and Crew cannot help as it’s with the courier.

That’s a complete cop out by Crew who could help if they wanted to. The issue is they cannot be bothered -apparently.

I will not accept the parcel and I will go buy my clothes with a retailer who cares. After all, there is plenty of fish in that sea. Raging Bull, here I come. Gant, here I cone. Charles Tyrwhitt perhaps. Never had a delivery issue with these. Buy buy Crew I don’t accept rubbish service.

That was Friday, this is Monday and still waiting. Heard nothing from Evri and nothing from Crew … evidently couldn’t give a damn.

I have been a Crew Clothing customer for a number of years but over the last 12 months the quality of the products have gone down hill with Polo's shrinking at 30 degrees and line drying. My wife has t shirts earlier this year and already ready for the bin. Pains me to say this as was a loyal customer have now moved to Joules.

Lovely feel , lovely colour. Good fit .

Received disgusting customer service and charged incorrectly at the Spalding store. Complained to customer services and via their online contact form but they have not bothered responding which has infuriated me further. Shame as I’ve shopped with them for years

Always good quality clothing that lasts for years and washes well with no need for ironing. Large choice of colours in their T Shirts which always look smart. I paid for express delivery and my items came super quick and I was kept right up to date.

I bought several t-shirts from Crew during a sale and after just one wash at 30°C, every single one shrank by around an inch, making them far too small to wear. Had I paid full price, I’d have been extremely disappointed.

I left what I felt was a fair 2-star review, simply warning others that they may want to size up. Since Crew approve reviews before they’re published, it’s no surprise my review never appeared. It certainly makes you question how genuine all their glowing product ratings really are if negative feedback is filtered out.

Very disappointing experience — I’d avoid.

Placed a large order, pretty much everything returned as all massive!
Received a notification that return received and could take up to 7 working days for a refund to process. After 8 working days chased (via the website as the reply to email supplied was invalid!) and return finally manually processed with confirmation that I would have to wait up to another 5 working days for a refund! Appalling service! Will not bother ordering again, has really gone downhill of late!

Offers for first time online purchases not clear and frankly misleading. I appreciate you need to look at the fine print and I guess CCC hope you don’t. First impressions count and CCC FAILED. Companies can lose the core of what made them a good brand very quickly. My prediction next 18 months closing of some of their new shops. Fatface, White Stuff offering the same.

I bought a jumper from Crew and opted for delivery by EVRI.
Every time I attempt to collect it at EVRI’s delivery site there is a queue of at least 12 people - all with different and complex Post Office requests and there is ONLY ONE person behind the counter. CREW customer services refused to help until the goods are returned to them by EVRI. Their attitude is that it is EVRI’s problems This means I have paid for my jumper but have little chance of receiving it!

Visited Crew store Totnes and the service I received was excellent. Having made a complaint on-line to crew hq and not getting good customer service from the head office I can't thank the staff at Totnes enough. They kept me a Crew Customer rather than going over the road to Fatface. Well done!

Lovely clothes and got 30% off, which was nice. Took a star off due to the miserable, sullen shop assistant! He was offish, and when I asked about the company, just showing a bit of interest, he was just very short and just not very warm. Maybe he doesn't like his job.

Th puffer type jacket I bought and payed quite a bit of money for...Well!
The zip pockets catch the material..so the zip won't go up or down!
How frustrating is this??
Very ,very ,very frustrating......could be better designed with a piece of pvc each side of the zip...so it doesn't catch...not rocket science.... unimpressed totally!
Won't be buying this brand again ...