Cricket-Hockey.com Reviews 

1,019
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, highly knowledgeable, and always ready to provide great guidance when choosing items in the physical store. Many shoppers also appreciate the wide selection of quality equipment and the fast, reliable delivery service offered. However, some customers also noted receiving items with unexpected defects, missing parts, or incorrect sizes upon delivery. A few people also experienced noticeable delays, communication difficulties, or overall problems with their online orders arriving as expected. These occasional issues contrasted with the otherwise very smooth and positive transactions experienced by the majority of buyers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting top quality items and accurate sizing... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting fast dispatch times and parcels... See more

Service

Users describe positive interactions with service, highlighting consistently great experiences and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally knowledgeable, friendly, and... See more

Order

Customers report great satisfaction with the ordering process, highlighting that online purchases are easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

Really good service, Jamie was very helpful and responded really quickly! I’ve been having issues with DPD and I contacted Cricket Hockey, within 1 hour Jamie has already responded. Even though I... See more

Rated 5 out of 5 stars

Cricket-hockey is an excellent company. So helpful and friendly when you visit their shop, and quick, good value, and trustworthy when using their website. I don’t go anywhere else for my hockey equip... See more

Rated 5 out of 5 stars

Els customer service was exceptional he went above and beyond in assisting me in buying Adidas shin guards, TK socks, TK stick tape and Adidas Fabela Astros. I have not played hockey for a number of... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,019)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Regular Customer for a reason

Ordered several times - the prices are extremely competitive, delivery has always been quick (and usually free) and the loyalty points are a welcome addition. Absolutely recommend Cricket-Hockey.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

We were given a load of products to…

We were given a load of products to have a look at, the lady who served us had amazing knowledge of all the products and had plenty of time to explain and couldn’t of been more helpful, amazing range of sticks aswell.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent customer experience

I had a great experience choosing my hockey stick. The salesperson was incredibly knowledgeable, friendly and eager to help. She was very patient, encouraged me to try out different sticks and answered all the questions I had. In the past I have chosen sticks based on the colour, but this time she helped me figure out what I should be looking for, so my new stick is perfect for me. I would highly recommend this shop to anyone looking to buy new hockey supplies, thank you!!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

My favourite hockey shop!!

This is my favourite place to buy hockey products! They have a wide range, affordable prices and always ship super fast. They always send me lovely follow-up emails, and I am happy to support such a lovely business. Thank you!!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Top service and equipment

We’ve visited the shop a few times now and the service is always exemplary - it couldn’t be better.
The shop is our first stop for cricket and hockey equipment and I wouldn’t hesitate to recommend it.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - products as described, arrived quickly and well-packaged, good comms from the company

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Having taken delivery of a Masuri stem guard on opening one of the ties was missing. Contacted Cricket Hockey who got in touch with Masuri and had another one posted out, excellent customer service, would definitely recommend Cricket Hockey.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Superb company!

I got my hockey stick bag from Cricket-Hockey and managed to get 10% off the price, this made shipping almost free! #girlmath :D I paid for 2nd class shipping on Wednesday night and the bag was delivered on Saturday, I’m so pleased! Many thanks Cricket-Hockey.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Cricket - Hockey.com review

I visited the store on 29th December 2025, the store was busy as were the staff. I was greeted by a female member of staff who asked me if I knew what I needed, I advised hockey shoes in 2 different sizes.
Despite being busy with at least 8 customers she politely said she'd be with me as soon as possible which she was, we discussed sizing, I tried on 2 different sizes finding the ones which suited me best. I was able to leave the store very satisfied with my purchase and the knowledge of this particular member of staff.
The female member of staff was very knowledgeable and helpful and feel she is a huge credit to Cricket-Hockey.com!
I highly recommend this shop not only for its wide range of stock but its fabulous staff.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service.🏏

​"I recently purchased the Str8bat Smart Cricket Bat Sensor for my son, who plays for the Kent Cricket Disabled Team, and I couldn’t be happier with the experience. This is now the third time I have ordered from Cricket-Hockey.com, and every single time, the customer service has been nothing short of outstanding.
​It is so rare to find such consistency, and I am incredibly grateful to have found a company that I can 1000% rely on. You can truly tell that this is a family-run business; they treat their customers with a level of care and value that is hard to find these days. It’s more than just a transaction to them—they genuinely care about there customers and about getting the right equipment to the players who need it.
​If you’re looking for high-quality gear and a team that goes the extra mile, I cannot recommend them highly enough. A huge thank you to the team for your consistent support and for being a business I can trust implicitly."

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. Left it all to the last minute, but Cricket Hockey saved the day. Easy to use website with a great selection of products, and the hockey bag I ordered arrived exactly as described when expected. Christmas saved!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent level of detail on the website especially for the bats. Made choosing based on physical and personal style very easy. Quick and safe delivery of goods as well.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service, Jamie was very helpful and responded really quickly!

I’ve been having issues with DPD and I contacted Cricket Hockey, within 1 hour Jamie has already responded. Even though I haven’t recieved my package yet I am confident in Jamie that I will receive my package shortly.

Thank you, and keep it up!

December 16, 2025
Unprompted review

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