Croatia Airlines Reviews 

Trip to Sarajevo from Zagreb
The fisrt and the return planes were alsways delayed. The boarding begin everytime at the Time where we should take off

If u travel with the pet in cabin, don't fly with CA. If your pet is anxious and can only be in your lap in his carrier during flight, they will not have a compasion for it and will insist to keep him under no matter what. Even if the pet is not feeling well due to sounds and space that they could never be prepared for in advance. Even with other passengers approval to keep him up, staff doesn't care. Our dog was quiet but so very scared being under the seat. However we ended up forcing him to stay down and no one cared. Personally I don't see a problem to put carrier on the lap, it's waterproof, pet can't escape and he is far from other people. Animals are often better behaved than humans, fact. I understand they have to obey rules but I think CA should start changing them, like Italy did. For sure their income would improve.

Flight from Oslo to Split – due to bad weather, we had to land in Zagreb. When we arrived in Zagreb, there was clear information about what would happen next, and we were on a new flight to Split within two hours.

Don’t even deserve one star and I would totally recommend against ever booking through Croatian. They cancelled my flight (last sector of a connecting 35 hours from Auckland). Absolutely no support what so ever. Couldn’t alter my booking online, nor through the app, and they just cut you off on the phone. I finally got through by email - they offered no refund, nor accomodation and told me they would put me on a flight 26 hours later as long as I agreed that I would not be able to change my flight again. The most incredible thing is - at 8pm regardless of the situation they call it home time leaving you high and dry. I received an email at 8pm promptly stating; “ after 20:00h as our working time is over .
Thank you for understanding.
Best regards,

Dalibor”

Thankfully Lufthansa went above and beyond and booked me through their best option. What a joke

The plane was delayed and we were late for our connecting flights. The airline gave us new tickets for the next day and we had to stay in a so called “ 4 stars “ hotel International hotel Zagreb. They gave vouchers for lunch and dinner. We didn’t got food from the menu but instead we got the worst food I have ever ate in restaurant.

Flew with Croatian Airlines from Dublin to Split return. Could not fault them. Lovely modern aircraft, clean and fresh looking... flawless trip, on time, lovely air staff, easy check in, good communication, nice snacks offered during flight for free, v pleasant ground staff also. Also very good value for money!. Would recommend .

I recently flew Croatia Airlines on a connecting itinerary from Split to Singapore, booked through Turkish Airlines on a single ticket — and it turned into one of the worst travel experiences I’ve ever had.

After a delayed flight from Split caused me to miss my Istanbul–Singapore connection, there was no Croatia Airlines staff to help at 3am. Instead, a third-party handler (Celebi) told us to wait — with no clear answers — and then made us stand around for 30+ minutes until a Croatia Airlines representative finally appeared. The rep was unable to explain anything about rebooking, tried to send us through immigration even though we had no visas, and eventually arranged an airside hotel after another hour of confusion.

When we reached the hotel, they couldn’t even confirm what flight we’d be rebooked on. We were told to wait for an email at 7am that never arrived. Panicked, I had to search for answers myself, and only after checking with Turkish Airlines (who were shockingly unhelpful) and finally with Singapore Airlines did I get proper assistance. Singapore Airlines staff were amazing — they immediately confirmed my new booking and reassured me they would handle my luggage.

Unfortunately, the chaos continued with my baggage. Croatia Airlines refused to help transfer my bag, sending me in circles with Turkish Airlines, who also refused to step in — until Singapore Airlines took over and resolved everything.

Pro tip: Avoid booking flights on Turkish Airlines if it involves a codeshare or interline partner. Even though I booked this entire journey on the Turkish Airlines website, they completely washed their hands of me once the delay was caused by their codeshare partner Croatia Airlines. Turkish Airlines showed zero ownership, leaving me stranded in Istanbul despite their brand being on the booking. I’m actually more frustrated with Turkish than with Croatia Airlines, because I trusted the Turkish Airlines name when purchasing my ticket — only to be abandoned by them when it counted most.

In short:

no proactive communication

no support staff on arrival

no clear rebooking process

no ownership of baggage or passenger care

and no help at all from Turkish Airlines despite selling me the ticket

If you value your sanity, I strongly recommend avoiding Croatia Airlines — and be extremely cautious with Turkish Airlines codeshares. Thank goodness for Singapore Airlines, who salvaged what everyone else spectacularly botched.

Too bad there is no Zero stars to give to this most horrible experience. Flight delayed for 8 hours with no notice. Gate changed last minute no notice?!? Mind you it’s not a cheap ticket. Never again.

It is sad how incompetent this company (Croatia Airlines -"CA") is and how illogical it's decision making is. Just now (18.06.2025, ca. 20:00h) has happened that a flight Zürich - Zagreb (operated by CA; Bombardier Dash 8 Q 400) was overbooked. The personal at the gate has then announced to the passengers that CA now is now offering 250€ in Croatia Airlines-Voucher value, or 150€ cash (per bank-transfer) in exchange for canceling the booked place on the flight and going the next day (CA also covers the accommodation in a nearby hotel, as I've understood). A place on this particular flight, even if booked 1-2 Months prior to the flight costs not less than 300€ (return ticket, I think, around 600€). I do not see the logic behind offering someone a compensation of 150€ for a service that costed the customer not less than 300€, and was than denied. When summarised, it turns out that CA has denied the service promised to the customer and still made 150€ off of it. Unbelievable. And not to mention that the flight was delayed (which for this particular line (Zü -Zg; Zg - Zü) is more offen the case, than not. Someone might also ask why does CA do not operate this line with one of their A220s, especially in the summer months, wenn the line is always full.
Reasons behind such a stupid decision making would be hard to understand, unless you take into account that, as its probably the case in every state-owned company in Croatia, that the the decision - making positions are predominantly occupied by incompetent and not-qualified personal that were positioned there by the existing regime (HDZ). Discusting.
I hope the company goes bankrupt and that some not-state-related company buys its assets and reorganizes the company.

very bad experience flight delay by over 2.5 hours, I also found my luggage to be damaged

I’ve flown with Croatia Airlines many times without any issues, but after my recent experience, I felt like they deserved a review. For the first time, I needed to contact their customer service to cancel my ticket and request a refund since I wasn’t able to fly.

Honestly, I was amazed at how fast they responded—within minutes! I don’t think I’ve ever had that kind of service from an airline before. They clearly explained all my options, making everything super easy to understand. And just like that, my refund was processed immediately—no hassle, no long waiting times.

I really appreciate how smooth and stress-free the whole process was. Big shoutout to Croatia Airlines for their efficiency and excellent customer service!

Awful experiences flying Birmingham to split. Flight delayed 2 hours and then my bag never arrived in split. It’s 5 days later and still can’t locate my bag. Croatia airlines zero help and nobody wants to take the blame

New planes, comfortable and King stewards. Definately the best flying experience for me.

The worst airline ever! We almost went deaf on the plane because of the noise of the propellers. Ugh!

Flew to Croatia, flight connecting from Zurich delayed by 4 hours, pilot stated due to ground operations. Flight going home to LAX delayed, missed connection in Vienna. Croatia service booked new flight, many connections and lost our premium seats. They stated that Lufthansa had to make upgrade when we arrived in Frankfurt. Got to Frankfurt, they stated Croatia air had to change our tickets. This is maddening, and how do they get away with this lack of organization, and communication. Please train your staff to know their policies! We are treated like cattle. Take lessons from Iberia Air, wonderful service and comfort.

Flight cancelled when we were ready for boarding with no explanation whatsoever. Customer service akin to medieval torturing device. Avoid at all costs.

I wish I had done my research before booking with this awful airline. My wife and I flew from Milan (MXP) to Split (SPU) on September 22, and my bag never arrived. That obviously upset us, but we followed the procedure, filed a PIR report with Split Lost and Found (which is right in the luggage pickup area), and they told us that normally, when this happens, the luggage is sent the next day. So, we thought, "Okay, let's try to enjoy the trip, and tomorrow we'll have our things." How naive we were.

As soon as you deal with their abysmal customer service, you realize there's no one who cares enough to help. They basically say, "It's not in our hands now; take it up with Lost and Found." When you talk to Lost and Found, they throw the ball back at the airline. There's a complete lack of communication and cooperation.

The situation was so badly mismanaged that not only did the bag not arrive the next day on another flight, but they also told me it wouldn't be sent until September 26—four days later—to Split. So, we were forced to spend our entire stay at a beach destination without appropriate clothes. We had to buy essentials and file a report in hopes that they might reimburse us (and the reviews I’ve read from others aren’t encouraging).

Imagine spending hours of your short vacation in a shopping mall looking for clothes. You might think, "Okay, not a big deal," but try shopping for beach clothes at the end of September when stores are selling autumn/winter clothes. We were there to enjoy the last bit of warm weather. On top of that, I was calling and emailing the airline and Lost and Found every day to check on the bag, with barely any response.

By September 26, the day they had originally said the bag would be sent to Split, we were no longer in Split. I had already asked them two days earlier to send the bag to Madrid, our next destination, instead. Well, not only was the bag not sent to Madrid or Split on the 26th as promised, but it was still in Milan. Then, on September 27, to my utter shock and rage, the bag was sent to Split, even though I had clearly informed them days earlier that we would no longer be there. I was back to calling and emailing every contact I could find. You can write to their CEO or the person in charge of baggage tracing—it doesn’t matter. No one will reply or give you any useful information. They are completely useless.

I got more help from Iberia (which had nothing to do with the case) with the PIR number than from Croatia Airlines.

The bag finally arrived at Madrid Barajas Airport on September 28 at around 12:30 AM. It was sent on an Iberia flight (they’re the heroes in this story). I was told that once the bag arrived in Madrid, someone would call me to arrange delivery. That never happened, so I spent the last day of my trip calling Croatia Airlines. No one answered, and I emailed them a dozen times with no response. It was a Saturday—they were probably resting without a care in the world. So, I didn’t get my bag on the 28th.

On September 29, I had my flight back home. I went to the airport earlier than planned, hoping to somehow find my bag. Still no answer from Croatia Airlines. It was Sunday—they were still resting, I assume. I explained the ordeal at the information kiosk at Barajas, and they let me into the arrivals area where the lost luggage kiosks are. Since the bag was sent on an Iberia flight, I went to their desk with all the details. They were a bit impressed with my bag’s journey. It had been to Milan, Vienna, Split, Zagreb, and finally Madrid. With some patience and tracking of all the bag codes assigned during that journey, they were finally able to locate it.

So, after an entire trip without my belongings, I was only able to get my bag back at the airport right before checking in to fly home. My trip was ruined, and the best-case scenario is that they will reimburse me for a few hundred dollars worth of clothes. Meanwhile, I spent much more on flights and nice hotels, only to end up dealing with Croatia Airlines’ incompetence.

Please be aware of the type of company you’re dealing with if you decide to fly with Croatia Airlines. If you ever run into an issue (lost bags, delays, etc.), good luck. No one will be there to actually help you, and they will make the minimum effort, if any, on your behalf.

Truly terrible service. I missed by connecting flight because the flight departed late. The flight attendants refused to make an announcement to allow those with tight connection to deboard early.

They didn't inform me that my flight is canceled and that I can get another flight 4 hours later. I spend 4 hours on airport because of that and just one phone call would be enught, but I guess it is too much to ask.

We’ve been traveling for 24 days on various airlines including Emirates and BA and Qantas across Europe who have been amazing. Then we couldn’t get a flight from Split to London with anyone other than Croatia Airlines. Expensive for a 2.5 hr flight at $300 each. Full, cramped, and filthy plane. Only given water and some crappy crackers to eat. They offered nothing else and provided no service whatsoever. Rude, miserable staff at check in desk, never again! Avoid if you can!