Only flew this airline, despite reviews, because it was the only direct flight option, only to find that they moved us onto indirect flight increasing the travel time from approx one hour to over... See more
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Absolutely terrible customer service. I couldn't make my flight, and even though the plane wasn't full (meaning I didn't cost them a ticket sale), Croatia Airlines outright disputed and denied my re... See more
Flew to Croatia, flight connecting from Zurich delayed by 4 hours, pilot stated due to ground operations. Flight going home to LAX delayed, missed connection in Vienna. Croatia service booked new flig... See more
As many others have stated, terrible customer service when they are the ones who have lost my bag! No correspondence, they hung up the phone on me multiple times, they outsource the bag search to othe... See more
Company details
Information provided by various external sources
Official website of Croatia Airlines. Book your flight ticket, hotel accomodation and rental car or check in for your flight. Find information about the company, news and special offers.
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1.7
Bad
170 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Croatia airlines
No delays, bit high prices but professional.
Free meal on flight Dublin-Zagreb.
I didn't have any bad experience with them.
Website is very clumsy and old, not for mobile users. That kind of company could make a better web site.
February 5, 2019
Unprompted review
Overpriced, bad inflight service
Overpriced, cutting corners, bad inflight service, serving only still water on shorter flights.
Flight from Zagreb to Rome and back is neither nonstop nor direct flight. Passengers are required to check in to local flight to Dubrovnik or Split, and go through check in procedure there.
Fairly new planes though.
June 8, 2018
Unprompted review
Went from London to Zagreb and back…
Went from London to Zagreb and back with them. Both flights delayed by more than an hour, no announcements in the airports, or any kind of information. Their customer services are very rude and arrogant. Never flying with them again.
May 28, 2018
Unprompted review
Budget airline for a premium price
Cabin crew seems to be frustrated and talk things about non Croatian speaking customers in Croatian language. Having foreign name they suspected I don’t understand.
Staff not reinforcing cabin luggage rules and there is no priority for priority paying customers.
KLM seats, in their smaller city hopper, are better than these in a larger plane.
April 4, 2018
Unprompted review
Would fly again with Croatia Airlines
I was flying with Croatia Airlines more than 10 times, and everything was OK (except some turbulence from time to time, but this is out of their power) . More or less except last evening flight to Split from Zagreb they are always in time.
Service is OK, planes are decent. Wi-Fi would be great
January 20, 2018
Unprompted review
In 2015 i travel from Atlanta USA to …
In 2015 i travel from Atlanta USA to Bosnia. There was delay on flight from London to Croatia and delay from Cro to BIH. Service is rude also they open my bags and took some womens fragrance NEVER TRAVEL WITH CROATIA AIRLINES I will avoid them for no matter of cost.
June 25, 2017
Unprompted review
Amateur Hour
Do you seek a solution where online check in is from last century, dosnt work and no one i customer service answers on mail ore phone, then you found your match!!
I would recommend everyone to never use this airline, they are just gonna make your travling filled with stress, and good luck if your not from Croatia, because everything is in Croatian in there check in system for 3 of there airports in Croatia.
March 22, 2017
Unprompted review
East european leading airline!
Great web pages for great Airline. Good prices for excellent quality.
October 15, 2012
Unprompted review
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