Crocs Reviews 

I ordered, arrived too late for me to use for my trip, even though guaranteed delivery.
Returned product 15/7/22, still sat here with no refund on 15/8/22. Have spoken with customer service several times wasting hours of my time, still no further, keep getting told to be patient and having the goal post moved. NOT ACCEPTABLE, AVOID!!!

I have received wrong size and send back same day it’s a month still no refund not response my email live chat also Falls promise this also happened to my daughter she also got no refund I don’t understand how they still running business after all this

Ordered crocs on 13/7. Update said shipped on 16/07. No sign by 26/07 even though delivery time is 4-5 days on website.
Contacted on chat to be told there was a shipping problem and they could refund or reorder IF they were still available.
I asked if I would have been informed and refunded if I hadn’t contacted them first, to be told no it’s up to customer to keep track of parcel and notify them of any issue. Even though I had been told it was shipped. Horrible way to treat customers and keep money with no product delivered. Very hard to get them in chat and a wait of up to 3 days for reply by email.
Don’t order if you need something in a hurry. Wish I had read the reviews here first

They sent me the wrong item. Emailed them on the 20th June. They still haven’t replied and 3 times I’ve tried the live chat. I was waiting 10minutes each time and then it would say “associates not available at this time” and then it told me to send an email. They never reply and I messaged them on Instagram and they said they couldn’t help me from there.

Placed an order for five pairs of Crocs. Two weeks later nothing had arrived. Checked my email, no confirmation. Checked my card statement and no payment had gone out. Thought maybe I'd done something wrong and tried again.

2nd attempt to place an order resulted in me being brought back to an empty cart page on Crocs.eu after I'd confirmed the charge on my bank's app. So I tried again and this time I created an account on Crocs.eu first and logged in before placing the order. The same thing happened again; I clicked on the button after approving the payment and Crocs.eu brought me to an empty cart and logged me out.

So I figured maybe it was a problem with my card so I placed a 4th order using a different card from a different bank. Same thing happened again, logged out and brought to an empty cart page after approving payment.

I checked the Order History page on my account and no orders had been recorded. I checked both banks and both were showing a card validity check but no pending payments. I started a chat on Crocs.eu and, after a long wait, got to talk to a someone who told me I had placed two orders (my 2nd and 4th orders) and it wasn't possible to cancel either of them. No idea what happened to my 1st and 3rd order attempts. I was advised that I could reject one of the deliveries and get a refund, and also offered a discount on the other order (I think, the English wasn't great).

Both orders were visible when I looked them up as a guest but not when I logged in. Both were marked as being in process. Crocs.eu hadn't sent me an email confirmation about them and gave me no way of knowing that they even existed until I contacted them directly through the chat function. Then, two days later, the orders had disappeared completely from Crocs.eu. I contacted them to ask what had happened and was told that both orders had been cancelled (even though I was told three days earlier that it was impossible to cancel them). Asking why they were cancelled, I was told it was a problem with my billing address, which sounds completely spurious as both cards have worked without problem for hundreds of online transactions each. And how would it take three days to determine there was an issue? If that was the case it would be flagged instantaneously.

Many wasted hours over the course of three weeks trying to purchase through this dysfunctional website and nothing to show at the end of it.

Don't waste your time.

Ordered 2 pairs for £40 in a fantastic offer. Delivery was around 13 days and my products are fantastic. I was a little worried as after ordering I checked reviews and they weren’t good however my products have arrived and when I contacted customer service I received a response and then tracking information for my parcel. So all in I am very pleased excellent value 👍

Absolutely dreadful. Ordered crocs for my child a month a go. Never received them. Nobody answers emails. Live chat is a joke, waiting for an enterity and then connection goes. Total scam.

do not reply to any emails shipping is crazy slow

Delighted with item and delivery MANY THANX

The worst anyone can get, I ordered from crocs.eu and it tool ages to come and I was sent a used one! Not worth the hassles returning! But beware!

3 orders placed, 0 received
I placed three times the same order hoping to enjoy the mid-season sales, all got cancelled by Crocs. After purchase I was directly redirected to an empty basket, not a thank you message, not an order confirmation page, not any confirmation email, as it would be the case on most website. Feels like a scam, I feel unsecured about the fact I shared with them my debit card detail. Will order on Zalando, Asos,ect...

great website, fast delivery.

I love crocs. Just had to say that first because the company is getting a bad reputation due to their delivery service. My order was despatched very quickly, ordered 25th Dec, sent 29th. Delivery was attempted on morning of 31st apparently and no one was home. 4th Jan tracking at 8am said delivery would be that day. Was home all day, no delivery. Tracking updated at 6pm saying delivery attempted, no one home! No delivery was attempted! Contacted crocs a week later via live chat as delivery status unchanged. Asked for refund which i received within a few days. Ordered from Amazon in the end - no problems.

I ordered crocs and received a cheap pair of "Ray band" copies. I have repeatedly tried to resolve this but they want me to keep the glasses with a small discount. This is a Rip off -Stay clear-

I have ordered twice on this page and both times something got cancelled on their end. This time I got really annoyed because I ordered 2 pairs of shoes and one charm. Both the shoes got cancelled and they only sent the charm, WHICH I cannot use since I dont have the SHOES

A complete and utter rip off. I can only assume the crocs.EU is a fraudulent company. I unfortunately paid. The crocs didn't get dispatched for 9 days they they dissappeared into the ether. Along with customer services.
You might as well just take your money and shred it.
Just don't give them your money.

I am such an idiot !!
I almost always check reviews before I order something from a website for the first time, something I unfortunately didn't do on this occasion. I foolishly presumed a company like Crocs would be professional and at the top of their game with regard to their customers and the service they provide.
My story is like all the other one star reviews so I would encourage anyone with thoughts of placing an order with crocs.eu to take the time to go to your local stockists or order from Amazon (which I have done previously without issue) or anywhere else but this company.
The lack of customer service from crocs.eu is unbelievable!!
Totally unresponsive to emails etc, except the one where I said I wanted to cancel the order. To which they replied that I couldn't cancel the order at this time,nothing else.
If it ever arrives I will be returning it promptly.

I had been ordering from the website crocs.eu, but suddenly I could nor order for my previous shipping address, nowhere to Hungary (E. U. COUNTRY) and I have not had any notification about is, no customer service answer, chat does not work... So I cannot by anything, I cannot use discounts, but the newsletters are coming and coming...

Slow delivery, but besides that, Customer Service is perfect: fast response, friendly and helpful.
Would give them 5 stars if delivery was a bit faster.

I wished I had checked out the reviews here before buying. I am trying to track my shipment as I have ordered 3 pairs just over a week ago and was wondering what’s happening to it. Tried to log in with the track number and my name as per my order but the results were invalid. Hopefully it will arrive soon and I am very concerned after reading these reviews. I wonder now is crocs.eu is even legit.