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Crocus.co.uk Ltd Reviews 

73,316
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting healthy, strong plants that thrive. Many people highlight the excellent packaging, ensuring items arrive in great condition. Delivery is consistently described as prompt and efficient, often arriving within the stated timeframe. However, some customers also noted issues with delivery services, including delays, failed deliveries, or instructions not being followed. A few other people also felt that some plants arrived in less than ideal condition, described as tired, dried out, or smaller than expected.

What people talk about most

Product

People report positive experiences with products, frequently praising the good quality, health, and variety... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products like... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting easy product discovery, simple... See more

Service

Customers had positive experiences with service, often describing it as outstanding, brilliant, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more

Company replied

Rated 4 out of 5 stars

Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more

Company replied

Rated 5 out of 5 stars

Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more

Company replied

Rated 5 out of 5 stars

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73K reviews

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4.3

All reviews

(73,316)

6,331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The eucalyptus tree arrived quicker…

The eucalyptus tree arrived quicker than expected and is a lovely looking plant. Crocus always have the best quality plants.

June 8, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Mary — we’re delighted your eucalyptus arrived so quickly and that you’re pleased with the quality of the plant. 🌿 We really appreciate your lovely feedback and continued trust in Crocus.

Rated 5 out of 5 stars

Good service

Beautiful and safely packed and delivered

June 17, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Alison – we’re so pleased to hear everything arrived safely and beautifully packed! 🌱💚

Rated 5 out of 5 stars

Very Good Experience

Good, clear information about products. Placing an order was easy and I was kept informed of despatch and expected delivery. My order was delivered quickly and was well packaged and in good condition.
I will definitely be ordering again in the future and would recommend.

June 22, 2026
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Reply from Crocus.co.uk Ltd

Thank you for your lovely feedback and recommendation – we’re delighted you found ordering easy and your plants arrived quickly and in great condition. 🙏 We really look forward to helping you with your future orders.

Rated 2 out of 5 stars

Did not receive my order was sent back…

Did not receive my order was sent back to warehouse and only found out after I chased item as had no update after point of order

June 18, 2026
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Reply from Crocus.co.uk Ltd

I’m really sorry your order was sent back without you being informed, Simone. Please contact us via our [contact form] with your order number so we can investigate what happened and arrange a suitable resolution.

Rated 5 out of 5 stars

Healthy plant

Healthy plant. Well packaged. Delivered fast.

June 22, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Mr Langman — we’re delighted your plant arrived quickly, well packaged and in great condition. 🌱

Rated 2 out of 5 stars

Plants very disappointing on this occasion.

The plants were very small and not in a great state -
One of my geraniums was broken at the roots so is literally one small stem sticking out of the soil. The mauve Bowles was ridiculously tiny also.
Quite disappointing.

June 22, 2026
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Reply from Crocus.co.uk Ltd

I’m really sorry your plants arrived in such poor condition, especially the broken geranium and tiny ‘Bowles’ mauve. Please contact our customer service team with your order number and photos so we can review this and arrange an appropriate resolution.

Rated 1 out of 5 stars

Usually i find this firm very good

Usually i find this firm very good. This time my two plants were very poor especially for the price. I know the weather has been against plant suppliers like Crocus, it's been difficuly for me too but I've been tending the plants carefully and doubt they'll make it.

June 22, 2026
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Reply from Crocus.co.uk Ltd

I'm truly sorry to hear that the plants you received were not up to our usual standard, especially given the challenging weather conditions. It's disappointing when plants don't thrive despite careful tending. Please share some photos and your order number so we can look into this further.

Rated 3 out of 5 stars

Poor quality plants received

I’ve written with photos about the poor condition of some of the plants. They were very disappointing. I haven’t been able to log into my account as password wasn’t recognised. Tried to reset it but no link received. I completed the form to notify you about all of this but no reply yet.
Crocus have now replied and will replace two of the plants. This is very much appreciated. Thank you

June 18, 2026
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Reply from Crocus.co.uk Ltd

We’re really sorry for the poor condition of your plants and the trouble with your account and contact form. Please send us your photos and order details again via our [Contact Us page], and our team will respond within two working days.

Rated 5 out of 5 stars

The plants are always in super…

The plants are always in super condition and exceedingly well boxed up so protected well for delivery. I have never had anything that died or have had reason to complain about.

June 22, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback – we’re delighted to hear your plants always arrive in great condition and that you’ve never had any issues. 🌿

Rated 5 out of 5 stars

Excellent Trowel

I was very happy with my purchase and quick delivery. The trowel is well made and durable, ideal for the job. I would recommend this company to everyone.

June 22, 2026
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Reply from Crocus.co.uk Ltd

Thanks so much, Vicki – we’re delighted you’re pleased with the trowel and our delivery, and really appreciate your recommendation. 🌿

Rated 5 out of 5 stars

Quality is worth the cost

Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for.

I have in the past purchased several terracotta pots from them which again, are superb, survive frost very well.

Delivery is reasonable and packaging effective but not excessive.

Warmly recommended.

June 18, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely review, P – we’re delighted to hear you’re happy with our plants, terracotta pots and delivery, and really appreciate your warm recommendation.

Rated 1 out of 5 stars

Disappointing specimens

The delivery was quick and plants well packaged. However I was not impressed with the Schefflera taiwaniana 3x9cm for £33. These were in fact plug plants in 9cm pots, not healthy vigorous specimens to grow on. For £11 each plus postage I expect something with good growth and root development. Very poor show from Crocus.

July 1, 2026
Unprompted review
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Reply from Crocus.co.uk Ltd

Thanks for your feedback, Jan – we’re really sorry the Schefflera taiwaniana didn’t meet your expectations, especially given the price. Please contact us with your order number and a few photos so we can review this and look into a suitable resolution.

Rated 5 out of 5 stars

Good plants at a good price

Good plants at a good price

June 18, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Susan – we’re really pleased to hear you’re happy with the plants and the prices! 🌿

Rated 5 out of 5 stars

Swift delivery

Swift delivery. Good healthy plants. Very satisfied

June 18, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Caroline – we’re delighted to hear your plants arrived quickly and in great condition, and that you’re so happy with them. 🌿

Rated 5 out of 5 stars

Great quality plants

Great plants, very good quality. I bought some ceramic pots as well. All very well packaged and well protected. Great company - plants are strong and well grown. No issues after planting to my garden. Strong stuff!!!!

June 22, 2026
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Reply from Crocus.co.uk Ltd

Thanks so much, Kinga – we’re delighted to hear your plants and ceramic pots arrived safely and are thriving in your garden! 🌿💚

Rated 5 out of 5 stars

Good experience

The plants were robust and well packaged. The carrier had obviously been careful with them. They are all growing OK.

June 22, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Peter – we’re really pleased to hear your plants arrived safely and are growing well. 🌱

Rated 5 out of 5 stars

A good selection of ornamental grasses…

A good selection of ornamental grasses on the crocus site. Quality plants and competitive pricing. Well packaged. All potted up in individual terracotta pots so they can be moved around the garden and yard.

June 18, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your wonderful feedback! We're thrilled to hear you're pleased with the selection and quality of our ornamental grasses, as well as our packaging and competitive pricing.

Rated 1 out of 5 stars

I bought perennials in 9cm pots

I bought perennials in 9cm pots. I opened them straight away and watered them. I usually buy 9cm potted perennials from different suppliers but I can say for certain that I will not be using this company again. I was shocked at the quality of the plants, they were so tiny and didn't look in great condition. I immediately took photos and emailed Crocus to say that I wasn't happy. Their reply, which came almost a week later said that the plants looked satisfactory and they couldn't help me. I was disgusted. I am well aware of how 9cm plants should arrive with all my experience. I will never use them again.

June 18, 2026
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Reply from Crocus.co.uk Ltd

Thanks for your feedback, Deborah, and I’m really sorry to hear how disappointed you’ve been. This isn’t the experience we want for our customers, so please email us again via the Contact Us form with your photos and order number so we can review this further.

Rated 5 out of 5 stars

Customer service were very helpful and…

Customer service were very helpful and swiftly addressed a small issue. Very impressed with the quality of the plants.

June 18, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Jackie – we really appreciate your lovely feedback and are delighted you’re happy with both our service and the quality of your plants. 🌱

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