Croma Reviews 

I bought a TV from Croma last month, and now it already has a motherboard issue. The repair is expected to take more than a week. It’s been a very bad experience overall — from delayed installation to slow repair service. I would never recommend Croma to anyone.

They are the most useless sales people ever. Can't direct a delivery at all. Just know how to close sales. Thats it. They should learn how to treat customers.

I bought ac from chroma last year , having issues with ac , wrote a complaint day before yesterday, yesterday people came told we will do Tommorow, today they are not picking call , very bad experience

Very Bad experience of Service Support by Croma. Staff in Croma store are not supportive. they don't guide properly. I purchased Croma TV and now it is giving some trouble in Display but I am not getting even proper technician contact number from Croma store which is a basic help. I cannot recommend croma products.

Very bad experience in croma i don't like to trust on Croma.In croma employee are not explain about the product I dont understand anything . In future or now I don't like to purchase any product in croma

Extended warranty is a false promise. Croma doesn’t respond to undetake repairs under extended warranty. They are only interested in taking money by force selling non-sense extended warranty.

I ordered 50 inch croma google tv from Croma Sinhgad road Pune showroom. I booked it on 15th Aug.2025 & paid full amount on 16th Aug. after payment done delivery comitted till 25th Aug. But they didn't deliver on that day, after that I taken follow up with customer care as well as from showroom also. That time showroom person said that the model you booked is not available in stock so they offer me to change the model or else they can give display piece. I denied for same then they deliver tv on 30th Aug. I given complaint to customer care for assurity of it's pety pack piece or its display piece but technician not visited to my place for confirm the same.
On 31st Aug 2025 Guy named Vivek
Pawar came for installation of tv that time he said not able to installed tv
where I want to install because of both side pillar of wall, so he
suggested us to purchase wall
mount stand from him, he said that
online price is 2850/- but will give it
@2350/-, I said ok install it,
because that time I was in hurry, so I
didn't cross check price online of
that stand & model. But when next
day I checked it online price was
showing 1499/- or 1399/- for same model & product. I don't have any issue if he charge me 200/300 rupees extra than prices but he charged be almost 1000 rupees extra which is not worth.
After that I chat with for same with proofs but he was fooling me & giving baseless answers when I told him that I can complaint for same then he said you can.
This my experience which I like to share with you. Just my suggestion is that please check if any technician giving any extra part or product, first check price online then pay the amount.

I ordered a Bose Speaker during the Independence Day sale. The money was taken and a delivery date was provided. I received an apology for late delivery, I thought this was due to the heavy rain we had witnessed in Mumbai at this point. A new date was provided. I was at home, received an 'out for delivery message', then a cancellation message. I did not cancel the item, I tried to contact Croma. The item was still available on their website BUT now at the full price. They instigated a refund.1 week later, I receive an email and a WhatsApp message informing me that the item was 'Zooming Across' to me.
I attrempted to contact Croma once more, admittedly, I had send a few other messages when my 'case was closed'.
This time I received an aggressive 'you are blocked from this conversation' message.
I am disgusted. This is customer service? I will never order from Croma again. I expect better from a Tata Group company.,

I bought a washing machine from Croma (Tata Group) and it has been a nightmare.
• No installation. Even after repeated reminders, no one came to install it. The machine is just lying useless.
• Fake assurances. Every time I raised the issue, I got the same copy-paste reply: “We understand the importance of your concern, your case is escalated…”. Nothing actually got done.
• Deadline pressure. The last date to return is 23rd August, yet Croma kept wasting time with robotic replies.
• Pathetic service. Feels like talking to a bot, not a real support team. No ownership, no accountability.

I trusted Croma because it’s a Tata entity, but this experience has completely destroyed that trust. They are neither reliable nor professional.

⚠️ Final Warning: Never buy from Croma Retail or Croma Online. Their after-sales service is pathetic, and they don’t care once the payment is done.

I was not able to give a minus star. I have bought extended warranty still it's been 20 days and my laptop has not been repaired. Furthermore, one agent has disconnected my call and another one told that there will be headset issue but the headset was working fine during first 7 minutes of our conversation, when I asked her to transfer my call to senior there headset was not working. Vaishnavi was the another one who said all this and they shared that my laptop has been repaired and ticket is now resolved. I was thinking what the hell they are repairing if the laptop even has not been picked from my home and they closed the ticket and Vaishnavi said that ( Unse galti Ho gayi hogi ) WTF??? Unki Galti Ke Wajeh se Mai suffer Kru. The tone of the girl was rude and she said ye hamara kaam nahi hai. Salary Jhak Marane Ke Liye Lete Kya Ye Log Jab Ye Enka Kaam Hi Nahi Hai ---/ WROST RETAILER CHROMA ---WROST CUSTOMER SERVICE --- WROST COMPANY I HAVE EVER SEEN

Croma did improper installation of Samsung 1.5 TN AC and despite daily follow up with customer care for past 7 days issue stands unresolved.

Fraud showroom.

Plz *avoid* any purchase from Croma across India

Absolutely Excellent service By Mr. Amit Gaur from Croma showroom Dwarka Sector 12 excellent knowledge about product and very humble person ever seen truly Hardworking feel like no one better than him God Bless keep on going Truly Adorable TATA product with Employee like Mr Gaur. Thanking you.

brought croma water purifier in 2023, and being calling them since 1 year for the servicing for 5 months there was no response to the complaint so visited there store 5 months back to again complaint about water purifier customer service department placed the complaint and one day after cancelled the visit by themself. and did not even told us. many i called them multiple time and the only answer was we will send the person as soon as possible but the servicing guy never came. and on friday went back to the store frustated compliant them again. they told me that the guy will visit within 48 hours and i asked them multiple times that are you sure that the guy will visit they said yes. AND NOW ITS BEEN 6 DAYS SINCE FRIDAY NO ACTIONS ARE BEEN TAKEN BY THEM. so anyone buying the product from croma be carefull. hopefully this does not happens to others

Bought my Bosch dishwasher from this Croma store and expected good after-sales support. When I needed only a replacement cable, Bosch delayed indefinitely, and this store did not step in to help. I’ve been calling daily since 3 July with no resolution. Felt abandoned between seller and manufacturer. This is not the standard expected from Croma.

I’m highly disappointed with both the quality of the product and the after-sales service. I purchased a washing machine just 1.5 months ago, and it stopped working twice within this short period.

The first issue occurred within 7 days of purchase, and even after raising a complaint, the resolution was temporary and unsatisfactory. Now, the same problem has returned, and the machine is again non-functional.

What’s worse is the poor customer support – slow response times, no real accountability, and zero urgency to resolve the issue. Despite multiple follow-ups, I am still left with a faulty product and no clear resolution in sight.

A product this expensive failing so soon, and such unprofessional service, is simply unacceptable. I expected much better.
Would not recommend this brand to anyone looking for reliability or proper customer care.

Let me know the brand/product name if you'd like a version that includes it directly.

Pathetic service. I purchased a TCL p8k 65 inch tv on 17th July. On 23rd itself I raised a complaint for replacement as the product has black spot on the panel. Brand and Croma accepted verbally there's an issue but not giving anything in writing. Croma and TCL sold a damaged product and now they've been simply stalling away the resolution. Don't buy from Croma. Boycott them and then they'll realise. Everyone must raise a consumer complaint against them.

Very very very bad service of croma nexus mall. Even 5 minutes distance they are not able to deliver product on time. We bought refrigerator of haier not yet delivered, after following up for whole day.
Kindly do necessary arrangements for having fast service and customer satisfaction.
Thanks and regards
Seawoods residence.

1. TV Ordered on 16th July.
2. Delivery Date 17th July
3. End of the day 18th July - Requested for cancellation
4. 19th July, No update from Croma on anything and still waiting.

So as per my experience summary is, if you are ready to take mental stress, wasting your time then you can go for ordering from Croma Website.

Also, whenever you call them on toll free number they will only give templates response. So You are on your own.

Worst service provider they have 3rd party ac servicing so they don't have proper knowledge about ac service they just waste time my ac new water coming out but the technician don't have knowledge to understand from where water is coming worst service I have 3 ac same issue every time I book service they just come and waste time.

The sales personnel a cheat and quote prices over and above that is in the bill and pressurise you to purchase their own zip care policies. I am a senior citizen and went to purchase a Dell laptop . The price that was given on the tag was approx 60k. The seller was asked about the discounts if any. Mr Kuntal at the Croma store, at Acropolis Mall, Kolkata, quoted his price at 57.5k. He and his accomplices asked and somewhat pressurised me to purchase a zip care policy at 2.5 k. They promised to give a laptop bag free of cost. I did not want any of those but only the laptop. But they kept on insisting. As if you are surrounded by some petty streetside hawkers. I budged in. They collected the amount of 60k from me and gave me the bill. Surprisingly, the bill shows the price of the laptop at 54k, bag cost 1k and zip care policy of around 5k. They just cheated me of 6k by their falsifications and selling tactics. The worst experience I ever had. Never to visit again. Do not fall prey. Not expected from an outlet of TATAs. I complained to the head office to no avail. The generation and vision of Ratanji is lost in the advent of the newer money minded management.