Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... See more
Company replied
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See what reviewers are saying
Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... See more
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... See more
Company replied
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... See more
Company replied
Company details
Written by the company
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3.7
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Used Cross hatch before good Quality and the shorts I purchased fit…
Used Cross hatch before good Quality and the shorts I purchased fit😁
August 25, 2024
Reply from Crosshatch
Thanks for the great review, Peter. It is appreciated and we are happy you are satisfied with your purchase 😊👍
Reply from Crosshatch
Hi Peter, thanks for taking the trouble to leave such a positive review. We really appreciate it.
After a week the soles fell off
After a week the soles fell off, extremely uncomfortable to wear
August 8, 2024
Unprompted review
Reply from Crosshatch
Please get in touch with our customer service team about this issue so that we can investigate this. Unfortunately, as we do not have an order number we cannot contact you to resolve this matter.
Top tier customer service
Used this company for their great fitting jeans for a while now and have always been happy but a recent after sales issue was dealt with incredibly efficiently by Sian and has made the experience even sweeter.
July 20, 2024
Unprompted review
Reply from Crosshatch
Thank you for your very kind review. Our customers are incredibly important to us and its so satisfying when I hear feedback like this.
Reply from Crosshatch
Thanks for the positive review. It's very much appreciated.
Reply from Crosshatch
Wow, that's brilliant! Thank you for such a glowing review 😊
Items in stock at a low price. Good variety available.
Items in stock at a low price. Presented neatly in packaging. Good quality. Arrived timely. No postage costs.
May 1, 2024
Reply from Crosshatch
Thank you, Val, for such a great review. We really appreciate it.
Fast delivery, great value
Fast delivery, great value products. I've bought a few things recently and have been very happy with the service and quality
April 24, 2024
Reply from Crosshatch
Very glad to hear that. We really appreciate you taking the trouble to leave a review.
Reply from Crosshatch
Thanks for your order. I'm sorry you felt disappointed with the quality of your order. In situations like this, it is always best to contact our customer support team who can help to resolve these issues. We do have a returns policy where items can be returned for a full refund if sent back within a certain time frame and in a saleable condition. Please get in touch with us if you wish to do this.
The kings of low tier trash clothing
No way to review their items on their website so ill leave it here. Bought a hoodie, the sleeves were so long anyone that isn't in the NBA would look ridiculous and they were so thick anyone that hadn't placed in the top 3 of the arnold strongman classic would also look ridiculous. Sleeve ends also had no cuff so they just hand over your hands instead of gripping like any other hoodie I've bought ever. Easily the worst torso based clothing item I've ever owned.
edit: notice how the company response says "if it happens again" why not now? despite them knowing full well im not going to buy anything again, almost like they don't actually care 😂
April 12, 2024
Unprompted review
Reply from Crosshatch
Thanks for your order although I am very sorry to hear you have this issue with your purchase. Quality control is done at the manufacturing stage, so we do not check every item despatched from here. This means that, unfortunately, there are occasions when items will slip through with faults. If this happens to you again please get in touch with our customer support team who will be able to assist you.
Edit: My apologies, we do care. Please do get in touch regarding this issue. We will talk you through our process for returning faulty goods and should be able to reimburse you the £6 you paid for the hoodie.
Great selection of clothing and price
Great selection of clothing and price. Highly recommended.
March 25, 2024
Reply from Crosshatch
Thank you for your very kind review. We appreciate it. Happy to hear we are getting it right!
Disgrace I paid for P&P and charged…
Disgrace I paid for P&P and charged again when returned.paid £10+ in total, item was only £30 too.
April 3, 2024
Unprompted review
Should have gone to specsavers
Just Purchased a two pack of Traymax Joggers in Medium, One pair of medium the correct size , The other pair was a Large or xl,Did issue me a Return Postage and waiting on a refund, But just looking at them you coulsd see they were a different size without measuring, They should have gone to Specsavers.
March 15, 2024
Unprompted review
Reply from Crosshatch
I'm sorry you had this issue when ordering a two-pack of medium joggers. I can see from your order that you contacted us about this, and as you said in your feedback, we offered to pay for you to return these so we could send a replacement in the correct size or refund you. Sometimes the wrong size is added at the manufacturing stage and we only learn about this when the customer opens the bag.
Very good customer service
I was actually impressed by an excellent customer service. I mean my order has been dispatched almost instantly. And delivered within 48 hours. Which is great, bigger brands don't do that. Disappointed to see that nothing fits as they go really smaller than other regular brands. My son is an M and I ordered L but didn't fit, very very tight.
I then found out the return is not free as most shops. Therefore I paid to send it back. In the meantime I read some reviews about how long it takes to process refunds, yet it didn't apply to us. Really, really professional someone wrote to me within a day since it has been delivered to them and got the money back, less the transport. Therefore in this transaction I lost £6, the cost of transport back and forth. This is going to put me off for buying again or trying other item. I would advise the company from a customer point of view to look into that. As now I would really know to choose item 2 size bigger and maybe look at stretchy materials. Yet, because if I would have to pay in case one of the items don't suits us for any reason, I won't consider ordering.
March 19, 2024
Unprompted review
Reply from Crosshatch
Thank you for your feedback and the positive review. I'm sorry the items didn't fit your son. If you ever order anything again and feel that the items are smaller than the size they should be, please do get in touch with us about this before returning as will pay for you to return these if they are mis-sized.
Reply from Crosshatch
Thank you for your positive feedback. We appreciate this.
Pretty efficient
It was straightforward to find and order the correct item. I paid for next day delivery but it arrived a day later. Could have been a delay by Royal Mail. I also sent back the item and they refunded me on the same day. Minus the shipping cost. So my experience was pretty good.
February 23, 2024
Reply from Crosshatch
Thank you for your positive feedback. It is much appreciated.
The express service we offer is Tracked 24 with Royal Mail. This aims to deliver within 24 hours but does not guarantee this so there may be times it doesn't arrive the following day 🙂
Reply from Crosshatch
Thank you for your feedback, it's much appreciated.
Reply from Crosshatch
Thank you for your feedback. It's much appreciated.
Ordered a medium was a very small…
Ordered a medium was a very small medium and paid £5 to return item for refund as didn’t fit obviously should offer free returns
January 25, 2024
Reply from Crosshatch
Hi Neil, I'm sorry the jacket you ordered wasn't the right fit. We do pay the postage to return an item if something is mis-sized as may have been the case in this instance. We purposefully don't pay for regular returns though so that we can keep our costs low and this way we can pass this on to our customers in the way of low prices. Please get in touch with our Customer Support team should you order from us again and you have any concerns over any items.
Very prompt service and good product.
December 25, 2023
Reply from Crosshatch
Thanks for your positive review. It always makes us happy when a customer is happy with their experience.
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