Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... See more
Company replied
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See what reviewers are saying
Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... See more
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... See more
Company replied
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... See more
Company replied
Company details
Written by the company
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3.7
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Changed my purchase very quickly and…
Changed my purchase very quickly and efficiently
November 10, 2022
Reply from Crosshatch
Thank you for the great review, Christine. We aim to please 😊
Best wishes
Sian, Duck and Cover
Sub-standard quality fabrics
Terrible quality on the underwear. Feels extremely synthetic and harsh. Due to their policy, they do not accept returns on underwear. I understand their policy, but I am left with sub-standard quality underwear very disappointed. My advice is to stay away from them especially on the items which you cannot return. They will send you a low quality item and you will be stuck with them. I will not do any shopping from them and I would advise anyone not to do so as well..
November 16, 2022
Unprompted review
Reply from Crosshatch
Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back to us for a full refund.
Best Wishes
Sian, Crosshatch
Douro jacket
excellent item,delivered on time and kept in the loop re dispatch etc.a steal at this price
November 1, 2022
Reply from Crosshatch
Wow, what a great review. Thank you for your feedback. Much appreciated 😊
Best wishes
Sian. The Crosshatch Team
Great as always
November 3, 2022
Reply from Crosshatch
Nice of you to say so 😊 Thanks for the feedback - it's much appreciated.
Best wishes
Sian, Duck & Cover
Good communication prompt delivery
Good communication prompt delivery, good mefchandise
November 2, 2022
Reply from Crosshatch
Hi Jane, thanks for the really positive review. We appreciate your custom.
Best wishes
Sian
Bought some shoes but they…
Bought some shoes but they unfortunately split,quick email and I had them sent back for a full refund, amazing customer service.
October 15, 2022
Unprompted review
Reply from Crosshatch
Hi Simon, many thanks for your review. I'm glad we were able to turn a potentially unhappy experience into something more positive.
Best wishes
Sian
Excellent!!!
Excellent Customer Service and free deliveries.
Impressed with the quality and convinced with the price.
October 17, 2022
Unprompted review
Reply from Crosshatch
Thanks for your positive review, Vinod. We are glad you appreciate the offer of free deliveries while we are moving to our new warehouse.
Best wishes
Sian
first bought years ago started using…
first bought years ago started using crosshatch again this year value for money excellent quality combined with great style
October 13, 2022
Unprompted review
Reply from Crosshatch
Thank you for your recent orders and for the excellent review. We appreciate this.
Kindest regards
Sian
primark quality with higher price tag
October 7, 2022
Unprompted review
Reply from Crosshatch
I'm sorry that you weren't happy with your purchase. Unfortunately, I cannot see the item/s you purchased as there is no reference number entered. Please do contact our Customer Service team if you are unhappy with the quality and want to return as we can arrange for you to receive a refund.
Kind regards
Sian
Excellent quality as have crossover…
Excellent quality as have crossover white sports type bag....goes in the washing machine, vinyl never cracks..stitching never a problems...and the bag is secondhand so not sure how old it is..possibly a few years
October 3, 2022
Unprompted review
Fantastic All Round Service
Easy to order on site, quick delivery and great prices. Honestly cannot fault Crosshatch, bought twice and both times fantastic service
September 27, 2022
Reply from Crosshatch
Thanks for the excellent review, Brian! It's really appreciated.
Many thanks
Sian
Excellent quality
Excellent quality, true to size.. definitely be ordering from here again
September 23, 2022
Reply from Crosshatch
That's good to know. Thanks for your positive review!
Kind regards
Sian
Daydream Parka. Colour Putty
LOVE This jacket. Quality. Great sale too. Bargain. 4th crosshatch jacket I've bought!!
September 27, 2022
Reply from Crosshatch
Hi Mark
Thanks for being such a good customer and for posting such a positive review. It's appreciated!
Many thanks
Sian
Really can't complain
Really can't complain, perfect service and everything arrived as described. Would order again
September 27, 2022
Reply from Crosshatch
Thanks, Scott. It's great to hear from our customers so thank you for your review.
Kind regards
Sian
Great brand on par with Bench
Great brand that for me is on par on quality with Bench but with more creative design.
September 29, 2022
Reply from Crosshatch
Thanks for the glowing review! We appreciate it.
Kind regards
Sian
Excellent Crosshatch Shop !!
Excellent presentation of the site products !!
Excellent quality of whatever I bought !!
Quick delivery !!!
I will buy definitely again !!!
Thank you crosshatch !!!
August 28, 2022
Reply from Crosshatch
Your review is so generous, thank you! I hope we continue to impress you. We will certainly keep trying.
Kind regards
Sian
Good quality clothes and good prices.
Good quality clothes and good prices.
Quick delivery
September 1, 2022
Reply from Crosshatch
Thanks for the great review, Dee.
Kind regards
Sian
Very good clothing and satisfied with…
Very good clothing and satisfied with purchase will be returning for more clothing sometime
September 2, 2022
Reply from Crosshatch
Thanks for the review, Derek. We hope to sell to you again in the near future.
Kind regards
Sian
Reply from Crosshatch
Thank you, Gary! It's good to hear from our customers and we appreciate you taking the time to write this review.
Kind regards
Sian
Garbage where is my order...give me the…
Garbage where is my order...give me the money back or tell me when ma stuff is going to be here.....shocking
September 2, 2022
Reply from Crosshatch
Hello Steven, thank you for your review.
I have looked into this and can see that you placed your order on a day when Royal Mail was staging industrial action. The following days were the bank holiday weekend and a further day of strike action. This delayed your order although as you can appreciate this was out of our hands. We did try and contact you to advise that your order was on its way but unfortunately we reached your voicemail so sent you an email instead.
I'm glad to see that your order still arrived within the time limit that we advise standard delivery should take which was 5 working days after the date of placing the order.
Kind regards
Sian
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