The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre... See more
Company replied
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Review summary
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Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good a... See more
Company replied
We went to Corby Crown Decorating Centre Corby on Saturday 14th of February. We had a fantastic knowledgeable experience with Kim on the products and what to buy. We appreciate all the help she... See more
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Me and my wife visited the crown decorating centre windmill trading estate Luton and we were served by Eamon. From start to finish aiming was a pleasure to deal with he was honest professional and ver... See more
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Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting on my overdue order to be…
Still waiting on my overdue order to be delivered. No tracking. No replies to my emails. I was assured on phoning them that someone else would contact me - no-one has.
Won't use again.
Pointless reply below: When I was eventually phoned by Crown I was advised they didn't even have the paint in stock. I bought it elsewhere. All they did was waste my time.
June 3, 2025
Reply from Crown Decorating Centres
Hello we are so sorry to read your comments please contact our customer care team on the following email and we will resolve this for you - customer.care@crownpaints.co.uk
They were so helpful
They were so helpful , the colour I wanted had been discontinued and they called me to go through all the options I had , amazing service.
June 6, 2025
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave your lovely review
Helpful advice and good service at…
Helpful advice and good service at collection.
Very good product - easy to work with and good finish.
May 20, 2025
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave your review, great to read that you are loving our product
Reply from Crown Decorating Centres
Sorry to read that you had a poor experience, thank you so much for taking the time to leave your review
Reply from Crown Decorating Centres
Thank you for leaving your review, happy to see that our customers are receiving a good service
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review
Paint was delivered a day before…
Paint was delivered a day before delivery which was quoted when ordering online
May 30, 2025
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave your lovely review
Great advice on the paints to use and…
Great advice on the paints to use and speedy delivery
May 30, 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review, it is great to read that you have enjoyed your experience with us.
Not all branches are equal
Stockmans branch are so much more friendly than Albertbridge Road. Lady who served us helped with selection, advice and colour matching. Will use this branch from now on!
May 30, 2025
Reply from Crown Decorating Centres
Thank you for leaving your review, very happy to read that you have had a positive experience
What's not to like!
Great service, excellent communication and fast delivery (free) straight to my door for my order of 10 tins of shed and fence paint at a great price. What's not to like!
May 25, 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review, it is great to read that you have enjoyed your experience with us
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review, it is great to read that you have enjoyed your experience with us
Very easy to order, friendly and knowledgeable staff
Very easy to order and really nice for someone to ring when ready for collection rather than just text messages, especially useful as I live where mobile signals are very difficult. Great choice of paints and colours and in particular the additional choice of trade paints. Would definitely use again,
May 5, 2025
Reply from Crown Decorating Centres
Fantastic to read that you have enjoyed your experience with us
Reply from Crown Decorating Centres
Fantastic to read that you have enjoyed your experience with us
Fantastic Amanda at Harlow
Fantastic service and knowledge from Amanda at Harlow branch. Thank you 😊.
May 23, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review, your wonderful comments will be passed on to Amanda at Harlow
Reply from Crown Decorating Centres
Thank you for taking the time to leave us a review, Fantastic to read that you have enjoyed your experience with us
Local staff did not know about…
Local staff did not know about availability of some exterior wood paint from Crown which I identified online. Did manage to get it, but not straightforward.
May 2, 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review and sorry to read that you felt the order process was not straightforward
I placed my order last week
I placed my order last week, and according to the confirmation I received, I was supposed to receive it on Monday. Today is already Wednesday, and I still haven’t received my order, nor have I received any messages from the company advising me of a delay in my delivery.
May 16, 2025
Reply from Crown Decorating Centres
Hello thank you for leaving your review, please can i ask you to make contact with us if you are still having issues with your order as our customer care team are on hand to help with any order queries. Our email is customer.care@crownpaints.co.uk
Crown Decoration Centre Sydenham
I visited Crown Decoration Centre in Sydenham to buy wood stain for my parquet. I was really confused about what product and colour to get, but Mollie has been extremely helpful, patient and understanding of my needs. I do recomend this store with no dubt. Keep it up Mollie
May 8, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave your review
superb paint quality.
good morning I received the paint on the 17/5/25 in good condition regards Donald Mackay
April 26, 2025
Reply from Crown Decorating Centres
Thank you for leaving a review it is appreciated
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review - great to read that you have had a positive experience
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