The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre... See more
Company replied
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Review summary
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Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good a... See more
Company replied
We went to Corby Crown Decorating Centre Corby on Saturday 14th of February. We had a fantastic knowledgeable experience with Kim on the products and what to buy. We appreciate all the help she... See more
Company replied
Me and my wife visited the crown decorating centre windmill trading estate Luton and we were served by Eamon. From start to finish aiming was a pleasure to deal with he was honest professional and ver... See more
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Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great friendly service
Great friendly service. The most fun I had that day, and I even got a freebie life-changing tool.
August 8, 2025
Reply from Crown Decorating Centres
This is what we like to see! thank you for taking the time to leave this review we appreciate all feedback
Excellent customer service at the…
Excellent customer service at the Llandudno branch from Matthew
Friendly and helpful.
Nothing too much trouble!
Thank you!
August 13, 2025
Unprompted review
Reply from Crown Decorating Centres
thank you for taking the time to leave this review, we appreciate all feedback and it is good to hear that you have enjoyed your experience with us
Good service with useful advice.
August 4, 2025
Reply from Crown Decorating Centres
Thank you for leaving this review
Disappointing experience
Used the Blackpool store today and I’m disappointed that they didn’t allow a legal refund that was within their terms and conditions.
I ordered a wrong size by accident, I know this was my silly mistake (click and collect) and asked the counter staff if I could return it as it wasn’t big enough ( I hadn’t left the store with the product). He told me I couldn’t and that I would have to get in contact with the website to arrange. So as I’d made the mistake I paid more money to get the correct size.
I looked at the terms and conditions on the website and he should have processed the return. So now I’m out of pocket because he would not let me exercise my legal distance selling rights. The product was 60% more expensive as a result over a competitor.
August 12, 2025
Unprompted review
Reply from Crown Decorating Centres
Hello, thank you for leaving this review, your comments' have been forwarded on to be looked into - sorry for the negative experience that you have had
Reply from Crown Decorating Centres
This is great, so happy you had a positive experience - thank you for leaving us a review
paint ordered not ready
paint ordered - 4 in stock - not when we got thereto collect! Then other stuff wanted only available in 2 litres and expensive
August 5, 2025
Reply from Crown Decorating Centres
So sorry we was not able to assist you on this occasion and thank you for leaving a review
First time using online service was…
First time using online service was quick and easy to pick up.
July 23, 2025
Reply from Crown Decorating Centres
Fantastic! thank you for leaving a review
Reply from Crown Decorating Centres
So glad we have offered excellent service - thank you for leaving a review
Swindon Branch
The lady in the store (didn’t get her name) made up our colour and then suggested an even better product for our needs despite mixing a special colour. Amazing customer service, a bit rare these days
August 8, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you very much for leaving this review
Reply from Crown Decorating Centres
Thank you for taking the time to leave this review
Outstanding customer service everytime…
Outstanding customer service everytime I go in ,this can really boost your day friendly professional advice I am starting out and find them well priced and the members of staff called camille is so good at pointing you in the direction of good deals thanks guys
August 4, 2025
Unprompted review
Reply from Crown Decorating Centres
Love this review thank you so much for taking the time to leave such kind words which will be passed onto the store.
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review
Reply from Crown Decorating Centres
Great to read that you have had a positive experience with Crown
Reply from Crown Decorating Centres
Thank you so much for leaving your review we really appreciate it
Reply from Crown Decorating Centres
Great to read this positive experience
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave this review
Ordered in the morning on line
Ordered in the morning on line - had a call to say van in my area could they deliver this afternoon. What more could you ask for.
Great products as well at OK price
July 22, 2025
Reply from Crown Decorating Centres
Amazing, this is what we like to see. Thank you for leaving us a review
Reply from Crown Decorating Centres
Thank you for leaving this review, great to read that you have enjoyed your experience with us.
Good service prompt delivery
Good service - ordering was easy on website - arrived very promptly
July 19, 2025
Reply from Crown Decorating Centres
Thank you for leaving this review, great to read that you have enjoyed your experience with us.
EFFICIENCY…
From ordering to delivery the service was excellent. We have used them before and would not hesitate to do so again.
July 18, 2025
Reply from Crown Decorating Centres
So glad to read that you have enjoyed your experience with us and a loyal customer.
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