Crown Paints Reviews 

645
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall, frequently criticizing the paint for being excessively runny, watery, and very thin. Buyers pointed out that the finishes were often patchy, requiring multiple coats without delivering acceptable coverage or standard results. People also experienced significant frustrations when colors dried completely differently from what was expected, leaving rooms looking entirely wrong compared to samples. Some reviewers were happy with certain products, highlighting smooth application and wonderful results when using specific specialty ranges. Additionally, customers appreciated the dedicated support team members who provided professional assistance and resolved inquiries efficiently.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. Some reviewers... See more

Quality

Users describe ambiguous interactions with quality, expressing mixed feedback regarding product performance.... See more

Staff

Reviewers express mixed opinions about the staff. While many consumers praise the team for being wonderful,... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers praise the support team for... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some customers describe the service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown... See more

Company replied

Rated 4 out of 5 stars

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of... See more

Company replied

Rated 1 out of 5 stars

I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish d... See more

Company replied

Rated 1 out of 5 stars

WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE? THEY HAVE DESTROYED IT. I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT. WHY HAVE THE... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Decoration and Interior Design Store
  3. Paint Store

About Crown Paints

Written by the company

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

645 reviews

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1-star

No recent history of asking for reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(645)

61 reviews in the last 12 months

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Rated 2 out of 5 stars

I bought 5 litres of Crown white…

I bought 5 litres of Crown white emulsion from Homebase this morning for £18 which I thought was a fair price for a good quality paint.
I have tried it painting over magnolia walls in my front room, but I feel very disappointed by the thin coverage, and think I will try another brand or it will take me forever to complete my job!

September 18, 2024
Unprompted review
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Reply from Crown Paints

Good Afternoon Lou, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kindest Regards

Rated 1 out of 5 stars

SHOCKING QUALITY PAINT

We used their ‘Macphersons’ durable Matt paint in blue, via a decorator who recommended using it rather than supplying our own paint.

This was a huge mistake. The DURABLE paint marks with just your fingers. I’d upload a picture/video if I could.

We went back to the Crown supply store to complain. It’s taken over 3 months for their ‘technical team’ to test it, only to confirm their DURABLE paint is meant to be like that and they won’t do anything about it.

We have been unable to fit curtains in our new bedroom while this episode has lingered on, as the window wall needs repainting to remove all evidence of this terrible paint.

Absolutely shocking, I will never use Crown paint ever again and I will be sharing the pictures/videos of their shocking paint in as many places as possible.

STICK TO DULUX AND OTHER BRANDS. AVOID CROWN.

September 12, 2024
Unprompted review
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Reply from Crown Paints

Good morning, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

We used this paint just last week…

We used this paint just last week colour ‘Early Dawn’ perfect colour. Couple of days later there was a big watermark on the middle of the wall I tried to wipe it off and it only stained more. I put a wet finger by the light switch and it stained again. Water just stains the walls absolutely awful paint. We now need to redecorate the whole room again two 2.5l tins used and a waste of time off work to do it. We would like a refund from Crown at least for the paint.

September 2, 2024
Unprompted review
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Reply from Crown Paints

Good morning Kelly, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Absolutely shocking quality paint

Absolutely shocking quality paint. This has to be the worst paint I've ever used. Lovely colour.
But that's as far as the praise goes. I cannot believe they can get away with selling it. After finishing don't make the mistake of touching your walls, yes the fingerprints will show. Don't go to wipe it, it'll stain your walls.
Okay so you go touch up, but no the paint will not match. My walls look worse than before.

August 10, 2024
Unprompted review
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Reply from Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.

Rated 1 out of 5 stars

Save ya money and avoid

What an absolute waste of money. 3 coats later and still looks crap. Save ya money and avoid

Company refunded

September 1, 2024
Unprompted review
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Reply from Crown Paints

Good Afternoon, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Disappointed beyond belief

Brought a 10 litre white emulsion from wickes this morning to do my ceiling. The ceiling just needed freshening up, it wasn't dirty. How I wish I had never brought it. I finished painting the ceiling at 7pm tonight. I had to put 3 coats on, just checked it and it still need another coat!!!. It has dried up patchy and looks awful. I usually only have to paint my ceilings once. I applied it evenly and with full coverage. I can't believe that I wasted a day just painting the ceiling. I am so disappointed, suffice to say I will never buy Crown again and would never recommend anybody else to buy it. Disappointed beyond words.

Just to update. I received a response from Crown customer service, who asked me to email them with further information. Long and short, I emailed over the serial number and my receipt and I am pleased to say they are in the process of refunding me which I am very grateful for. Thank you for listening to my complaint and for Crown to act upon it so promptly

August 31, 2024
Unprompted review
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Reply from Crown Paints

Good morning Jacqueline, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Do not buy this paint it's useless for…

Do not buy this paint it's useless for covering wood doors or skirting it goes on like a milky varnish unless you already have painted the base brilliant white and just want a type of varnish sheen.... I love ed their water based no drip gloss by crown but it was taken of the market... !!!

August 27, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Robert, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

Crown brilliant white water based…

Crown brilliant white water based paint. Nothing brilliant about this paint, water yes it's like water when applied. Fully stirred and new brush. Won't buy this again.

August 26, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Morning Steve, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Rated 5 out of 5 stars

Fantastic customer support and service.

I had a problem with a Sandtex product which the re-seller, whom I purchased it from, would not offer any form of assistance. I contacted Crown Customer Care directly who were fantastic. They took on board the issue I had and having quickly assessed the issue refunded me the cost of the product. There was no debates or difficulties. They were keen to help and resolve the issue. Dealing with them was a breath of fresh air and I would have no hesitation in recommending them in the future. Excellent customer service and response. Well done Crown and the team.

August 20, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Paul, Thank you for your lovely feedback we really do appreciate it! We are very pleased to read such a positive review and about the experience you had.
Have a lovely day!

Rated 1 out of 5 stars

Samples are a scam

Do not buy any samples from this website. I wanted to buy some sample paint and thought where better than the Crown website itself, but what you actually get is a piece of card. For £3.99 I was expecting actual paint, not a piece of paper (silly me) - you can get a pot of paint from other shops for less than £3.99 so how they charge so much for a sample card is beyond me.

I contacted them on their website for a refund, and heard nothing back from them.

EDIT: I emailed them as they told me to but still heard nothing back. Been contacting them for weeks. Stay away from this company.

August 7, 2024
Unprompted review
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Reply from Crown Paints

Good Afternoon Ryan, I am sorry to hear of your disappointment on your purchase of our pure paint samples. We do state on our crown website our A5 Real Paint Swatches are premium quality paper samples coated with actual paint to let you try colours and textures at home with no mess.
Select up to 5 samples per order for £3.99.
Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 2 out of 5 stars

Not Recommended

After 25 years working with paints I have never been convinced by Crown paint. Today I painted an already grey wall with Crown grey matt emulsion and even after 2 good coats it has dried irregularly and unprofessional. Heard their ad on the radio stating 97%of professional tradesmen recommend Crown... I do not. Its gloopy to work with and the finish is poor.

August 12, 2024
Unprompted review
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Reply from Crown Paints

Good morning Dryden, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address with details of the paint you purchased and where from so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Rated 5 out of 5 stars

Outstanding customer helpline experience. Andrea and lady colleague.

I have always used Sadolin Extra this wood stain is exceptional it has lasted 10 years.
Last week, and also today I needed a little advice, on staining a fence, and also a gate. The customer service was outstanding. I highly rate Andrea, and also her colleague who sadly I don’t have her name. Gosh they really know their stuff. What a truly exceptional experience I have received. Thank you, so, so, much.

August 12, 2024
Unprompted review
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Reply from Crown Paints


Good Afternoon Penny, Thank you for your lovely feedback we really do appreciate it! I will pass your comments on to Andrea
Have a lovely day!


Rated 1 out of 5 stars

Customet purchased Crafted by crown…large

Customer purchased Crafted by crown paint for a large job in her home.
Very disappointed by the performance of this product, especially as it costs £36 for 2.5 litres. Covering a light sage colour with new chapter and I'm already onto the third tin and three coats. Going to take the remaining seven tins back to Homebase and get refund. Very poor.

August 12, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints


Good Afternoon Steven, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

Crown satin like painting with MILK

Bought Crown quick dry white satin paint as dulux Once was out of stock. The Crown paint is completely useless. After three long stirs its still like milk. Will not cover a tiny wood chip and cutting in over a very light grey matt wall paint I continue to see the colour beneath. Do NOT waste your money on this rubbish. I'm going back to Dulux now

July 31, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Morning Wesley, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kindest Regards

Rated 5 out of 5 stars

The ELLE paint range

The ELLE paint range is the best paint I have ever used. I had to repaint a dark red room and just one coat of this gave an beautiful and perfect finish. An absolute pleasure to apply. The standard range is a bit watery but this is perfect.

July 5, 2024
Unprompted review
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Reply from Crown Paints

Good morning Marius, thank you so much for taking the time to write your review, we really do appreciate your feedback. Have a great day!

Rated 1 out of 5 stars

White paint: Crown

Just bought a tin of white interior and exterior paint. It is the consistency of milk and doesn't cover the old paint. Sanded down and washed before using as usual but can't use the rest. Tin was thoroughly mixed before starting too.

July 26, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Morning Ian, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars
Crown Paints logo

Reply from Crown Paints


Good morning Valerie, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Crown bathroom paint white

I bought the crown bathroom paint, worst paint I have ever bought. Dries whilst you are working it and is "lumpy". Has an awful plastic feeling finish. Needed 3 coats to cover a beige colour. Ruined my new bathroom. Can't say how disappointed I am with it.

July 23, 2024
Unprompted review
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Reply from Crown Paints

Good morning Kim, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Paint in tin doesn’t match colour outside

Colour in pot bears no relation to colour sample on outside. Navy blue isn’t, its bright blue. Only had 2 cupboard doors to paint and it’s turning into an ordeal. Customer relations unhelpful asked if I’d used primer/ undercoat -yes I have. Want help and a refund. Hours of work wasted

July 22, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Ciaran, so sorry to read this review. Please can I ask you to contact us on the following email and we will look into this for you as we don't like our customers being disappointed. Customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

Just have to say how disappointed I am…

Just have to say how disappointed I am with the accuracy of the colour chart vs real paint colour,
I have now repainted my walls three times due to the colour guide being so far off.
Pacific oyster comes out like sky blue which is what I was trying to avoid.
Blue gravel is like a mid blue.
Now my walls are extremely cold looking and I have not got the time or resources to re do it all again!
A real shame as I just wanted the colours shown in the chart.
Now I have to re think the whole project.
My flooring will have to be re ordered also.
Also I initially bought Day dreamer but fortunately read reviews on it before opening the tin..again was like sky blue!…really unimpressed and would not recommend.
Wanted to include pictures of how badly off the colours are but cannot find how to do this…would save people a lot of time and money!!

July 21, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Morning Richard, so sorry to read this review. Please can I ask you to contact us on the following email and we will look into this for you as we don't like our customers being disappointed. Customer.care@crownpaints.co.uk
Kind Regards

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