Beware if you value your health and property
Croydon Plumbing & Heating started work on installing a system boiler ( purchased by myself) on 8 July.
The new vertical flue ( also purchased by myself) immediately started leaking from the flat roof ceiling when it rained. It was not sealed inside or outside. The sole trader flooded the house overnight after lying that he had fully drained the radiator system. The uncapped pipe was left to flow onto the wooden floor joists. He then literally disappeared saying he was not responsible for the water ingress and leaks- faking umbrage. He also charged £639 to install a 28mm gas pipe (an all day job he stressed) but which took 45 minutes.
Reported him to Gas Safe who claimed the job was unfinished so nothing they could do. I was to wait for however long it took for the business to be available. if i got someone else to do the work the negligent engineer would no longer be responsible. The Lead Service Manager wrote a particularly arrogant email suggesting i contact Citizens Advice because the water ingress from a boiler flue was not a Gas Safe issue, After WEEKS of this nonsense and showing evidence that the engineer had claimed to have fit the boiler flue and gas pipe to standard a gas inspector attended on 1 September. He found that the boiler was left uncommissioned and connected to the gas meter. The installation had not been notified. The new gas pipe had a leak. The flue had not been installed properly and the holes letting in water were visible. There are multiple defects rendering it an Immediately dangerous installation.
17 days to fix the defects came and went. The engineer still trading and not responding to correspondence asking whether he had abandoned the job because i had tradesmen booked to start work after the boiler install. No hot water or heating since 8 July. The engineer has demanded an additional £2.5k to fix his own defects. He has already been paid £1,900 for the ‘work’ he claimed to have completed to regulations. I complained to TrustaTrader and the sole trader was banned very quickly. He resurfaced immediately on Checkatrade so I left a review. He told Checkatrade that my review was false and I wasn’t a customer! At the same time he was demanding monies to fix the deliberate defects he created. Do not give him any money in advance if my experience does not give you pause for thought.
i have had to move out of my property because it is uninhabitable and my health has deteriorated significantly.