Crucial Hosting Reviews 

92
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

Kathleen was calm and patient assisting me to add emails lost after transition to a new computer. Excellent service and problems solved.

Rated 5 out of 5 stars

I had a major problem on my website following a PHP version update. I contacted my hosting provider Crucial Hosting via the Chat function and within a few minutes my website was repaired and once aga... See more

Rated 1 out of 5 stars

This used to be a premium business with LOCAL support 24/7. Now it's overseas call centres when they can be bothered answering. Phone support for a broken site exceeds an hour with no response. The... See more

Rated 1 out of 5 stars

I've been with Crucial for a number of years and recently have decided not to renew some registered domains I wasn't using. They are relentless with an Indian call centre following up on payment and... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Crucial is Australia's leading web hosting provider for small businesses. With friendly 24x7x365 support and great value, it's hosting & VPS made simple.


Contact info

2.8

Average

TrustScore 3 out of 5

92 reviews

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1-star

No recent history of asking for reviews

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2.8

All reviews

(92)

13 reviews in the last 12 months

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Rated 3 out of 5 stars

Great service

Great service, but there needs to be more product differentiation. My website has a small footprint, little traffic, and no transactions. As such, I think I am paying too much.

February 16, 2020
Unprompted review
Rated 5 out of 5 stars

Happy customer for years

I've been with Crucial for years now and I remain a happy customer.
I don't remember there ever being any downtime.
Every time I've needed technical assistance, which is very rarely, they've been available in a timely manner, friendly and helpful.I like that the call centre is in Australia.
Highly recommended.

February 12, 2020
Unprompted review
Rated 1 out of 5 stars

over the past 2 months I have had total…

over the past 2 months I have had 2 total outage on my server, lasted multiple days.
last week I got our mainwebsite down with no explanation, we have WP full update, Wordfence pro updated and no trace in the logs. We had each time to restore from backup
Ticket were logged and it took over 24hrs to get a response, there is no possibility to escalade your ticket there is no phone support.
This morning I wake up all my sites are down, crucial system says all systems operational but even WHM can not respond so the whole server is dead but their site still says all operational. Logged a ticket and again will probably not hear anything for hours or day when our whole reseller business is down and no way to talk to anyone. THis is outrageously poor service

June 29, 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I would like to thank the team at Crucial Hosting for always resolving my website issues quickly. I am glad to be using their web hosting services for my website.

June 10, 2019
Unprompted review
Rated 1 out of 5 stars

Look elsewhere

It's been downhill for the past couple of years and I wouldn't recommend using Crucial for anything that requires reliability. Too many major outages in the past couple of years

May 7, 2019
Unprompted review
Rated 4 out of 5 stars

Reliable

Reliable, Australian based service quick to respond to any questions or issues I might have

March 22, 2019
Unprompted review
Rated 5 out of 5 stars

Had some concerns about the existence…

Had some concerns about the existence of a physical Office of Crucial... initially. Have moved to a new location, and the two officers who attended were extremely helpful and professional. Thanks.

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

It has been excellent

It has been excellent, if I had an issue it was always very quickly and expertly resolved; support is first class. I really can recommend Crucial Hosting, it is great.

March 9, 2019
Unprompted review
Rated 5 out of 5 stars

Want it done right the first time and…

Want it done right the first time and all of the time?
Then Crucial is your only choice.
From web hosting to support they are the best company to deal with. Since they have been hosting my companies website I have not one problem nor have I had any downtime.
I would recommend Crucial for all of your web needs.

March 8, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended as an Australian…

Highly recommended as an Australian hosting company. On the rare occasions I have needed support, communication has been fast and thorough from local staff. Keep up the good work Crucial!

March 8, 2019
Unprompted review
Rated 5 out of 5 stars

Best Services

Best Services
Other than (Crucial, Panther and Digital Pacific) I've tried about 7 different other web hosting services and Crucial, Panther and Digital Pacific now are all under the same hat and from all my experiences in the last 7 years they would have to be the best support in all Australian web hosting services. I'm not just saying that for brownie points, I'm saying that from experience.

March 7, 2019
Unprompted review
Rated 5 out of 5 stars

Long term happy client

I have hosted with Crucial Hosting for many years. I can remember only ever having one minor issue which was solved incredibly quickly.
I don't have time to mess around with my hosting, and Crucial Hosting takes care of everything I need.

March 7, 2019
Unprompted review
Rated 5 out of 5 stars

Have been using this problem free…

Have been using this problem free hosting platform for some time an use it because it is Australian based & owned and continue to advise of any network maintenance which all adds to having the confidence that keeps my website up and running.
Thank you Crucial!!!

March 7, 2019
Unprompted review

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