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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the customer service for being quick to respond, knowledgeable, and effective in resolving issues, often providing excellent, high-quality support. People appreciate the flawless performance of replacement products and the speedy service. However, some customers also noted significant issues with the warranty process, experiencing long delays for replacements and difficulty with product registration. There are also concerns about the website's functionality, with some users reporting problems with product registration and password resets. A few other people also felt that the technology, particularly the Storage Executive software and firmware updates, was problematic and not user-friendly, especially for Mac users.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the flawless performance of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers report positive experiences,... See more

Technology

Clients share ambiguous opinions on technology. Many customers report issues with SSD hardware, such as... See more

Warranty

Reviewers express significant dissatisfaction with the warranty process. Many report extremely slow claim... See more

Website

People report negative experiences with the website. Many customers found that product registration online... See more

Based on these reviews

Rated 3 out of 5 stars

The person I spoke with barely spoke English. Further more, her voice was very broken up. I assume she was on an IP Phone with a bad connection. She promised me an email to further process my... See more

Company replied

Rated 3 out of 5 stars

Speaking with customer support was ok - hard to understand representative. VERY DISSAPPOINTED THAT I HAVE TO WAIT 10 BUSINESS DAYS AFTER YOU RECEIVE THE DAMAGED SSD BACK BEFORE A REPLACEMENT IS SENT.... See more

Rated 5 out of 5 stars

After speaking with numerous agents regarding my RMA order, I finally received the optimum customer support I needed from Lokesh Raathore. He was highly effective and resolved my issue quickly. His a... See more

Rated 5 out of 5 stars

There is always a difference in the price vs the cost. Crucial and Micron sometimes are more in price but the standards of care, the complete accuracy of those recommendations from the late... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Store

About Crucial.com

Written by the company

High performance RAM and SSDs from Crucial.com. Find memory upgrades and solid state drives guaranteed to be 100% compatible with your system when you use our Crucial System Scanner or Crucial Advisor™ tool. As a brand of Micron, Crucial products are manufactured completely in-house for higher quality. Free shipping and on-demand support.

Latest products:

Crucial Pro Overclocking DRAM
Crucial Pro Overclocking DRAM
Push performance to the next level with the blazing speed and massive bandwidth of Crucial DDR5 Pro Memory: Overclocking Edition. Mobilize the power of low latency to beat the clock and fuel your next win instead of worrying about performance bottlenecks. Our powerful overclocking DDR5 Pro memory supports next-gen multi-core CPUs and features Intel® XMP 3.0 and AMD EXPO™ support1 on every module.

Crucial® T705 PCIe® Gen5 NVMe™ SSD
Crucial® T705 PCIe® Gen5 NVMe™ SSD
Hold on tight — the Crucial® T705 Gen5 NVMe® SSD is taking Gen5 performance to the next level. Fuel your gaming, create at the speed of ideas, and power through AI applications with ease with this fully optimized Gen5 masterpiece that works with your motherboard heatsink.

Always great deals! Check out our Crucial promotions

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Experience

The RAM was compatible on my HP Pavilion PC and now it is not slower, due to more RAM. I will recommend this RAM for anyone that has a HP Pavilion TP01-1214 PC, but it depends on your CPU. Overall, 5 out of 5!

September 25, 2024
Rated 5 out of 5 stars

Dell Laptop Memory purchased

Good guidance provided by the reps and i did not feel pressured to purchase. Also when item arrived, I was guided through the proper installation.

September 24, 2024
Rated 1 out of 5 stars

I didn't receive the order.

I didn't receive the order.

September 20, 2024
Crucial.com logo

Reply from Crucial.com

Hello Everett,

Thank you for sharing your feedback.

We are very sorry to know that you had the frustrating experience about the order. We completely understand the frustration that comes with a setback like this. We are reviewing the details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to reach out to us.

You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Best regards,

Crucial Support Team

Rated 5 out of 5 stars

Updated Review:

I'm happy with the service and the result, the guarantee for returns put me at ease too even though I didn't need it. After testing, I think that the only thing holding me back right now is my internet. tried and tested on the HP Elitebook 840 G4.

September 18, 2024

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