Cruisemiles.Com Reviews 

103
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have 34 million cruisemiles and my Mother 22.5 million cruisemiles where is our money, where is our cruisemiles, where is our cruises, and where is your correspondence to your customers. NOTHING....... See more

Rated 4 out of 5 stars

Very happy to say that today we got booking confirmation for the Carnival Miracle sailing Sept 17. Although we still have cancelled cruises this booking has elevated our hopes for the future and is p... See more

Rated 5 out of 5 stars

We had purchased some cruisemiles at an unbelievably low price and since then have also joined with Trialpay who rewarded us with 5000 more free miles. We couldn't wait to spend them but are glad that... See more

Rated 1 out of 5 stars

Have just seen the cruise we were leaving to join next week has been deleted from my account. I have been desperately trying to get information on the status of this cruise which had been confirmed an... See more

Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(103)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Other companies only wish they could match cruisemiles

I purchased a few miles and went on a cruise,couldnt believe how good a deal it was and what I had been missing out on.
Now, I have a bank with more miles and with intentions on cruising a lot more with cruise miles.
Cruise miles makes cruising affordable for all with cruises all over the world.

December 16, 2011
Unprompted review
Rated 5 out of 5 stars

SO EXCITED!

We had purchased some cruisemiles at an unbelievably low price and since then have also joined with Trialpay who rewarded us with 5000 more free miles. We couldn't wait to spend them but are glad that we did as now we have just been offered even more freebie miles just as a generous christmas bonus from Cruisemiles and this will make our cruise that little bit better again. Cruisemiles truly are great value that we are really looking forward to spending with such a wonderful range of ships to choose from. Thanks Cruisemiles

December 15, 2011
Unprompted review
Rated 5 out of 5 stars

Smooooooooooth to work with

I have purchased several vouchers from cruisemiles and everything has been great to work with. The deals offered are always well under the cost of buying on the open market.

I had one cruise scheduled, but because of health problems had to cancel. They were very helpful and understanding in working this out.

Great company to deal with!!

Ken

December 15, 2011
Unprompted review
Rated 5 out of 5 stars

MAKES CRUISING AFFORDABLE

Purchased on eBay as a Christmas present. lots to'choose from and all the extra fees are included with the voucher. Have been shopping for just the right cruise, and look forward to sailing soon.

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Too good to be true....NOT

At first look you may not believe that the offers are real.....the deals can't be that good......BUT THEY ARE REALLY GREAT.

I have purchased vouchers on several auction sites. I have read endless reviews and information on cruisemiles. I have booked 2 cruises to the carribean. I was looking for the catch.

I still cannot find it.

This site can make cruising affordable and easy for everyone!!

Thank you CruiseMiles for making my vacationing great!

badbob39

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

You better believe it!

I bought a cruisevoucher on Ebay for so little that none of my friends believed me. I am booked on a Carnival cruise, balcony room for a fraction of the usual cost. Sometimes things that sound too good to be true do exist. I will be excited to show my non-believer friends my awesome trip pictures to boast my great deal! Happy cruising :)
Hygchristy

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

5 STARS FROM ME

I'VE BEEN A MEMBER FOR JUST OVER 12 MONTHS NOW AND WE HAVE BOOKED OUR FIRST CRUISE RECENTLY. CRUISE MILES IS EXCELLENT VALUE FOR MONEY AND GETS 5 STARS FROM ME.

STOJO

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

CRUISEMILES- NEW WAY TO AFFORD A VACATION

IF YOU LOVE TO CRUISE AND YOUR MONEY IS SHORT, BUY A FEW CRUISEMILE VOUCHERS AND BOOK YOU A CRUISE. i'M ON A CRUISE ON THE ALLURE OF THE SEAS SCHEDULED TO LEAVE IN APR 2012. i'M LOOKING FORWARD TO IT AND MANY MORE. THE VOUCHER AGENTS ARE GREAT. THEY MAIL YOUR VOUCHERS WITHIN 4 DAYS AND ARE VERY HELPFUL. HOPE TO GO ON MANY OTHER CRUISES.
BIGBRUTUS

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Cruise Miles comes through on a Dream Vacation!

First of all, a little bit about my experience with Cruise Miles. In the past I have gotten some good deals on cruises by shopping on EBAY. In March of last year, I came across an advertisement on EBAY for a cruise voucher. Being a skeptic and a bit of a gambler I did a little research. The seller has 100% feedback, the website testimonials sounded really enticing. I took a gamble. I won a voucher on EBAY for what I thought was an unbelievable deal. After the close of the auction, I had an emailed voucher within 48 hours. Next I waited for the right offer. May of 2010 came around and the perfect offer was posted. Carnival Valor Western Caribbean October 2 2011. I thought wow that seems like a long time away, but I can wait. I submitted my voucher. Within 48 hours I got an email from the Cruises Direct group booking department confirming that my voucher was valid and there was space available. I was also told that in 2 weeks I would get another email confirming that I was booked on the cruise. 13 days later I got the email confirming I was booked on the cruise and was given various upgrade options. Fast forward to mid-July 2011 a role call was conducted confirming that I was still interested in cruising on this booking. Fast-forward to August 15, I got an email with the Carnival booking number. I immediately went onto the Carnival website and filled out my Fun Pass and saw that my cabin was assigned (first floor, mid-ship…not bad). I must also add in, it was at this point the I realized that gamble had paid off and for the next 6 weeks I had a smile that I couldn’t wipe off of my face. Cruise Miles, Richard, thank you!

Now on to the cruise:
I arrived in Fort Lauderdale, FL on Saturday, the day before the cruise. I always feel safer flying in the day prior to the cruise. If there are flight delays, I have 24 hours to work things outs and still get to the ship before it sails. Sunday morning we hired a shuttle to take us from the hotel to the Port of Miami. The shuttle arrived early and we were off to the Valor. We arrived at the port, dropped our bags with the porter and were through security within 15 minutes. I must say the Port of Miami has their act together on embarkation day. If you have your fun pass filled out you can use computer kiosks. We took advantage of this (quick scan of your passport and credit card and then to the short line for your room key and on-board credit card. We were given a zone 10 boarding pass and a seat in the holding area, time went by quick and within 30 minutes zone 10 was called. We had our welcome aboard photo snapped and then on to the Valor. From hotel to stepping foot on the Valor about 90 minutes elapsed (This was my 7th Carnival cruise and this is the quickest)

The Valor is a beautiful ship. Large and a bit difficult to navigate for a couple of days, but had everything that I wanted in a Luxury Cruise Liner. I’ll talk about the ship as I remember things.
Public Lounges:
Winston’s: (A lounge between the 2 dining rooms on deck four (the home of Karaoke, Live piano, and Jazz music) I spent a good deal of time in this lounge singing Karaoke and just lounging with a cocktail before dinner.
Eagles Lounge: Home of more Karaoke, and Super Star Live (Karaoke with a live band…Awesome) Also the home of Punch liner’s Comedy Club for 4 nights (Carnival can really pick the Talent, the shows were always packed
Ivanhoe Theater: The Main show lounge. Highlights were the 80’s show (It ain’t over yet), The Liars Club (Balderdash in game show format), and of Course Bingo (no I didn’t win)
Lindy Hop: The Piano Bar: great for late night sing a long’s. The entertainer Brad was top notch.
There were other lounges, but I didn’t go to them.

Food: Overall very good. I will comment on the places that I ate.
Rosies Bistro: The buffet. Our room was closer to the back of the ship so we always went to the back room of the buffet. It has the same food as the front part of the buffet, but….there was never a line. I don’t know if people just didn’t venture to that part of the room, but there were never more than 10 people in front of me. We had breakfast here almost every day (Eggs scrambled, bacon, sausage, potatoes, bagels, croissant, pastry, fresh fruit) All good, the bacon could have been a little less greasy maybe. For lunch, the food changed every day, Italian, Mexican, etc. Salad bar was pretty good, always had coleslaw and other s like potato or pasta salads.
Sandwich Shop: Had good raps and Panini. I enjoyed the turkey and Ham Rap.
Pizza Pirate: (24 Hours) Decent pizzas, calzones and Caesar salads
Burrito Bar: It’s like Chipotle. You point to ingredients and they make you and amazing burrito, served with chips and your choice of salsas.
The Grill: It was open the longest every day 12:00-6:00. Had grilled hamburgers and hot dogs, chicken tender, fires, tortilla chips, and nacho cheese. Good for a late afternoon snack while waiting for dinner at 8:15
Washington Dining room: One of 2 main dining rooms. Though we would have rather had a large table to meet people, we had a table for two. I will say we had an amazing dining team (Lucas, Jovanny, and I Made). They were so good it made waiting until 8:15 for dinner worthwhile. Carnival’s menu has changed recently, for the good. Some may disagree, but I enjoyed the changes. They have added comfort foods like fried chicken, pot roast, and turkey and dressing. They have also added a didja ever section that included Shark, Gator, and Frog Legs. I can’t say enough how please I was with the dining room experience that we had on this trip.

The Ports:
Grand Cayman: It starts with a tender boat ride to the island. Because the water is too shallow the ship has to drop anchor about a mile from shore. You board a tender boat from the gangway and take a short ride to shore. We took part in a 3-stop snorkeling excursion. One of the stops is the world famous Sting Ray Sandbar. Imagine 3 foot crystal clear water, water an amazing turquoise blue. As you walk or shuffle on the sand, the beautiful docile creatures swim around the waters. A highlight is when the tour operators wrangle one of the females and give you the opportunity to hold and kiss, yes kiss the stingray. And amazing experience I will not soon forget.
Mahogany Bay, Roatan Island: This port you will dock at the terminal. The island is that beautiful picturesque vision that you expect from the Caribbean. That is the good part. The bad is the part you see is leased to Carnival Cruise lines and it is very commercialized. The beaches are packed and they have all of their branded shops, Diamonds, Tanzanite International, Del Sol, etc. They were thinking though, There is a Fat Tuesdays right at the midway point between the ship and the beach. A perfect location for an Attitube Adjustment (one of the amazing icy drinks loaded with booze). We chose to go to the beach with all the other passengers from 2 ships. We were there, we got wet took some really amazing pictures and then got back on the ship with another Attitube Adjustment.
Belize: In Belize, like Cayman, you ride a tender. This time the ship anchors 5 miles from shore, due to the Barrier Reef. About a 20 minute ride to shore. In Belize, we did a cave tubing tour. Imagine an hour long van ride into the mountains and rain forest of Belize. When you arrived at the park location we were fitted with a life jacket, helmet with a light and tube. Then you hike. It starts at the outlet. You take a gentle hour long hike through on a well defined path along the river. Along the way the guide stopped and pointed out many plants and their medicinal or cooking uses. He also pointed out some of the local creatures including a tarantula that he coaxed out of his hole. Some were brave enough to hold the thing, not I (I have spider issues). At the end of the hike you plop onto your tube and float down the river through the caves. Beautiful rock formations and saw many bats, luckily they were sleeping. It is one of 2 places in the world that you can tube through a cave. If you have the opportunity, do not miss out on this!
Cozumel: A dock port. Here we opted for a relaxing day at an all inclusive beach resort called. We hopped into a cab and were whisked away to paradise. Beach Chairs, Beds with Canopies, A pool with a swim up bar, delicious food. What else can I say; it was heaven for a day.

Conclusion: From the beginning I thought if this whole thing works out it will be an amazing deal. Now I know Cruise Miles is the real deal and I am a very pleased customer. I am glad I took the gamble. Thank you again for this opportunity, I hope to be booking again very soon. If you have any questions about my experience, please ask. I would be glad to share.
Ben

Ben

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Cruisemiles ............ Affordable Cruising!!!!!!!!!!!!!!

My first cruise with Cruisemiles was recently on the Radiance of the Seas. It was a weekender out of Sydney and was only 2 nights. It was absolutely amazing but just not long enough. I have since booked a 8 night cruise for 2013 and just won a 17 night Honolulu to Sydney cruise for 2012.

Without Cruisemiles I would never have been able to afford to go cruising every year. Thanks

misszitt

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Top value cruising

I have bought cruisemiles vouchers and I have booked a cruise for 2013. The forum is fun. We all have a chat and share our experiences. It is great to see so many happy customers on the forum. The vouchers are real and the organisers are genuine and very helpful. Cruisemiles is a great cheap alternative to cruising.

ccllewis

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Great Experience

Recently completed a cruise on the Allure (Sept. 4) The whole process was simple. The price was unbeatable for a cruise of this quality. We would not have been able to afford this cruise without using the cruisemile voucher. We are planning another cruise soon with cruisemiles.

Banksupply

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic Value

Have been thrilled with the great value cruises offered by this company.
Keep up the great work...........looking forward to lots of holidays.

pogpog

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Cruismiles... a fantastic way to see the world at an affordable price!

We bought our first voucher back in January 2010. I was very skeptical at first, but after joining the forum on Cruisemiles.com, we found a lot of people sharing the same interest and looking to cruise at an affordable price. We are now booked on the Allure of the Seas from Royal Caribbean. The price for the two of us to go on this magnificent ship was more than half off booking through other travel agencies. We were so excited with the site and offerings, we booked another cruise with Carnival for summer of 2012 and are taking the kids. Now we are working on 3rd cruise for 2013.

The Cruisemiles Staff are always helpful and fast to respond to any and all inquires. Tell your friends that if they like cruising this site offers cruisers the best value for their hard earned money .

Steve
Southampton , NJ

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Sept 4, 2011 Sailing of Allure of the Seas - Excellent!!

We were on the Sept 4, 2011 sailing of Allure of the Seas and we loved everything about the Allure!

Not even sure where to start with this review as this ship is just so amazing. We booked this sailing with Cruise Miles in June 2010, so we had over a year to wait for this cruise. My husband could not believe it was going to be possible to sail on this ship for a Titanium Voucher. Right up until the day we boarded the ship he kept saying he was not going to believe it until we had our cabin keys in our hand. He kept saying we were going to check in and be presented with a bill for the remaining balance as there was just no way we were going to get on this ship that cheap! We were amazed!!! Cannot thank the Cruise Miles Team enough for making our dreams come true for being able to sail on this beautiful ship.

We sailed the Eastern Caribbean Sept. 4-11, 2011. A sold out cruise with about 6,300 guests and 2,100 crew-members. WOW!! That is a lot of people for one ship!

The embarkation was a very smooth process and we were not disappointed, as this was the fastest one we ever done! For sure the fastest embarkation we ever did in 28 cruises. They have this down to a science!

We headed over to the port around 10:00am to drop off our luggage. This process went very fast and smooth. We then went to the airport to drop off our rental car. We took the shuttle back to the port and were at the check in counter by 11:00am. The process was amazingly smooth and we could not believe we were standing on the ship shortly after 11:00am.

We were totally amazed by the size of the ship! The Allure is truly spectacular, and so much larger then we ever imagined. You have it pictured in your head, but every inch of the ship is so much more then you could ever imagine.

Cabins were not ready when we boarded so we headed to the buffet for something to eat, and it was packed but we were able to find a seat. Our first meal on board was very good. Shortly after 1:00pm our cabin was ready. We were in a cabin with a view of Central Park. It was a wonderful location for us, and the size of the cabin was perfect with lots of storage space, and the most hangers we have ever seen in a closet on a ship. The stateroom was much nicer than I was expecting, and layout was perfect. We felt like we had plenty of room to move about, with no problems, what so ever. We were able to get everything hung in the closet or put away on the many shelves. The room and bathroom were very clean with great lighting, and the colors of blues and greens went well together, and overall comfort was excellent.

We dined in the Main Dining Room every night. We had made reservations at Chops but cancelled them as the food in Main Dining Room was very good and we had great table mates, who also booked the cruise through Cruise Miles. Our waiter and bus boy was one of the best we have ever had. We were well taken care of each night. John our waiter was Excellent!! He met all our expectations.

I can not comment on the specialty restaurants as we did not eat there, but they offer a great variety, Central Park 150 , Izumi , Giovanni's., and Chops to name a few.

We did not eat much at Windjammer but what we did have there was better then most cruise ship buffets.

We really enjoyed Rita's Cantina for lunch on our last sea day. It was similar to our local Mexican place we love (Lone Star) and we found the food to be excellent. We ordered chicken fajitas were they were excellent and service was friendly. We also had dessert, which we enjoyed. The cover charge for here is very reasonable for what they serve. I would highly recommend trying this if you are ever on the Allure!

We ate breakfast mostly every day at Johnny Rockets. We found breakfast to be excellent here and enjoyed it much more then the Main Dining Room or Windjammer. It’s an excellent idea that they have opened this for breakfast and gives you more variety for breakfast items. They had excellent egg / English muffin sandwiches, and a potato done with green onions, peppers and cheese… very yummy!

There is the Solarium Bistro with some healthy alternatives but we did not make it during our 7 days to try it, so can not comment on the food served here.

The Boardwalk Dog House was okay if you enjoy sausages or hot dogs. We did try it one day for lunch, but with all the other choices, we only did it to say we tried it the one day and did not return …

There is a Donut Shop, in the Boardwalk area but we did not try this…

There is also a café in Central Park, which we did try a few times, but service was very disorganized. Always crowded and under staffed. The sandwiches, fruit salad, and desserts were very good. Also served bags of potato chips, which I have never seen on a cruise ship before.

Now on to the shows….. We loved Blue Planet and Chicago – Amazing performances! These were our two favorite shows. Chicago was as good or maybe even better then anything you would see on Broadway in NYC. They did an excellent job as I enjoyed it much more then I ever thought I would. We were even considering going back for the second time, but never made it. Having to reserve shows ahead of time is a great idea, but plans change and sometimes the show times you picked before hand no longer suit, but its next to impossible to change shows and times once booked. That is the only downfall we saw on this ship.

Oceanaria was also very good with diving and acrobatics. Our show time was cancelled and put on at 5:00pm the following day while we were still in dock in St Thomas. I loved the show, but think it would of even been better if we would of saw it during a night performance in the dark and with the lights.

Ice Games was good but we didn't care for the Monopoly theme around the whole show. The skating was good, but the ice was soft and melting so a lot of the performers were falling during the whole show. We have seen better ices shows on other ships.

How To Train Your Dragon Ice Show was so cute with all the characters, but I found it hard to follow and we even went to the 3D Theatre a few days before and watched the movie. Without seeing the movie first I doubt people in the audience would be able to follow it.

The Royal Promenade was always crowded. There were parades and the 70s night which was jammed packed and you could hardly move.

The pool areas were also very crowded although you could always find a chair. They have a great pool deck on this ship! Just amazing with lots of pools and hot tubs and a fun children’s area.

The Zipline and Flow Riders seemed to be a big hit with most passengers, along with a huge Mini Putt.

We loved Central Park and the Boardwalk area. We loved our cabin in the Central Park area, but when booking again I think I would prefer a cabin in Boardwalk as the back of the ship is open and the views are spectacular! We went on a cabin crawl with other Cruise Critic members and the views of the balconies in the Boardwalk area are out of this world!!

As far as the ports-Nassau, St Thomas and St Maarten. We have been to these ports many times and did not pick this cruise for the ports. We did not book any excursions in any ports. We did a bit of shopping in each port and back to the ship. The ship was truly the destination for us, and the only reason we booked this sailing was to see the ship.

Overall, we truly loved the ship. I think all cruisers should experience it at least once either on Allure of the Seas or Oasis of the Seas. We cannot wait to book the Oasis of the Seas! We are planning on taking our two daughters next time as they would be just as amazed if not more then we were. Loved our cabin, activities and all the shows. Everything was just amazing from the time you stepped on the ship until we disembarked.

Thanks Cruise Miles for making this possible for us. We surely had a wonderful time, and cannot wait to be able to do it again!! Truly amazing... :D

Thanks so much,
Chris (seaview31) and Shelley (csaeroach)
PE, Canada

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Great Cruise at a Great Price!!

Bought a few vouchers and now I'm booked on the world's biggest curise ship ( Allure of the Sea from RCCL ) for 1/2 the price. Already received confirmation from both Cruisemiles and RCCL.

The Staff is always helpful and fast to respond. Many Cruise to choose from all around the world, cruise vouchers are great from both self use and for gifts to friends both in the US and overseas.

yili731

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

The proof is on the Cruise and I Just got off it

Won the voucher during a sales promotion at work, I was so excited because had only ever been on 1 short cruise in Europe. Several months later after checking reguarly I choose the Carnival Victory 27th Nov cruise out of San Juan.
Found the staff at cruisevoucer(Now Cruisemiles) really helpful with tips how to get from the UK to Puerto Rico on a budget and hotels to stay at near the port. Also great advice about getting a taxi from the ship to the airport aft wards being cheaper then transfers.
The ship was fantastic everyone seemed to go out of there way to help that bit more some people had said that Carnival would not be as good as the Vision ship that i went onion Europe but found here was a lot more to do and the food was not only better better more choices.
I was sitting on a table of 10 of us all from cruise voucher and there were other tables as well but we did not really get to speak to everyone properly but all had a fantastic time.
We all shared tips how to get cheap vouchers to make up miles and so will start hunting now I am back home. Thanks to everyone for making this a holiday to remember. Pete and Janet from Cardiff

December 6, 2011
Unprompted review
Rated 5 out of 5 stars

Cheap as chips

As long as you have a bit of flexibility with dates and cruiseline you will always get a deal. Have used 5 times when it waz cruisevoucher and now have 2 more cruises booked through cruisemiles no hassles and helpful

November 29, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look