Cruise Nation Reviews 1,641

We had a change of cabin number at the last moment by the Cruise company and we had baggage labels for the old cabin; Oliva was exceptional with the information we needed and took time to answer our questions and we received new luggage labels within 5 minutes. Excellent well done Oliva

We had a problem with our transfer time in Doha, didn’t think one hour between landing and boarding was enough. I spoke on the phone to Olivia and she sorted it out straight away with different flights to Dubai. Thank you Olivia.

I’ve used Cruise Nation (Shirley) for many years and they have always provided excellent customer service even if you need help whilst on the holiday. They are very transparent and they pick up the phone and answer emails which is fabulous these days! And I have just had excellent service from Mary to book the new Celebrity River Cruise - she logged on to her system super early to stand the best chance of snagging the best available cabin the moment they went on sale and before it sold out almost immediately! She did brilliantly on my behalf I couldn’t have got the holiday without her diligence and perseverance - thank you Shirley and Mary for being my personal cruise concierges! 10/10

At the end of our recent cruise there was the distinct possibility of us being stranded in Athens due to strike action by Air Traffic Controllers.
We contacted Cruise Nation on the 24hr helpline and received excellent support, advice and guidance from Kimberley who was very reassuring throughout.
Eventually the strike was cancelled at the 11th hour but I have no doubt that if required, Cruise Nation and in particular Kimberley would have ensured that we were fully supported until our travel home had been completed.

Janine explained everything so well put us at ease, especially with us going on a cruise for the first time. Thank you 😊

Thank you Olivia for your kind help and support today you have gone above my expectations and am most greatly appreciated thank you

Olivia has been so helpful sorting transport issues with taxi company.

Janine was a little gem and was so so helpful as is all the cruise nation team.She was so pleasant and funny too

We had our flight cancelled by easyJet on Friday evening in Milan. I called Olivia on the 24/7 helpline who was absolutely amazing.
She was calm and patient and eventually managed to get us on an alternative flight 24 hours later
Thanks for all you help, without you I think our party of 14 would still be in Milan

Had some questions about my upcoming cruise so emailed CruiseNation. I received a quick response from Jemma who answered all my questions which put me at ease. An excellent service, now just to go and enjoy the cruise.

I have just booked a two week holiday, one week at Universal and another week on Royal Caribbean. Our requirements (dates, hotel and flight requirements) all differed from the advertised holidays on the website. Mary Isaac from the sales team helped us to get the right holiday for us and was very responsive to all requests. I wouldn't hesitate to use again.

Mary was great very helpful, understanding, patient and kept me informed throughout. She gave more than 💯 here perseverance with the cruise line made a stressful situation easy and at the end of it all we are fully booked for my celebration 70th Birthday.
Fantastic that I can now mark this day with lots of memories and also get spoiled
From now onwards I will only deal with this lovely young lady who is a credit to the Company x

Jemma was efficient and very friendly. Cruise move done without issues.

Kimberley is a most helpful customer service agent. A number of issues have occurred with this booking, in particular Virgin Atlantis changing flight times. At every stage Kimberley has been of great assistance.

Responsive, clear, courteous and very helpful.

I had a great booking experience with Mary. She understood our requirements immediately and was very clear with how the invoice was totalled. She was very friendly and knowledgeable

Contact made on a Sunday. Replied via email. Got response within 30 mins. GREAT service

I recently had the pleasure of dealing with Janine from Cruise Nation’s customer assistance team, and I can’t thank her enough for her help. From the very beginning, she was warm, friendly, and incredibly patient while answering all of my questions.

What stood out most was the care she took in arranging disability and special assistance for my elderly mother-in-law and her friend, who were preparing for their cruise. Janine made sure every detail was covered, ensuring they would be comfortable and supported throughout their trip.

It’s nice to come across someone so helpful and understanding, and I truly appreciate the effort she put in. Thank you, Janine, for going above and beyond – you’re a credit to Cruise Nation!

Easy Site to navigate and Great Service.
Just like to give a special mention to a guy called Scott Martin, excellent customer service skills, personable and boy did we make him work for the sale. He provide call back's when he said he would, e-mails, had him searching for our perfect holiday. We kept changing our minds before landing on a deal that worked for us, nothing was too much trouble for him.

Mary issacc at cruise nation,organised our cruise,professionally, promptly, and detailed, with great transfer times,and made it easy for us as she listened to what we wanted on our trip,with no stress,big shout out for Mary thank you.