To be fair I got an introductory offer pack so the price was good. I am a Nespresso fan but I'm always looking for another great coffee. These pods taste ok but they're not better than Nespre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
Have Cru Kafe gone out of business? I have tried responding to emails, creating new emails, filling out website contact form, sending to different email (sales) that does not exist. Tel numbe... See more
Company replied
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.6
Average
541 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CRU Kafe
Hi Simon,
Thanks so much for taking the time to leave such a great review.
Delighted to hear that you've been enjoying CRU.
Glad to have you on board!
Regards,
Tommy
No news!
Order placed on 12th and no news to date (Today is the 20th). Running out of capsules and never again!
Update on my review:
Someone did get in touch and with a personal touch and an apology and guaranteed a delivery for tomorrow. Nice!
July 20, 2016
Unprompted review
Reply from CRU Kafe
Hi Mehmet,
We're really sorry to hear this. One of our customer service team will be in touch right away to get this sorted for you.
Sincere apologies,
Tommy
i really like this coffee..
all others have paled beside it. It is the best treat of my day.
July 19, 2016
Unprompted review
Reply from CRU Kafe
Hi Rysia,
That's so good to hear that you've been enjoying our coffee so much.
Thanks so much for taking the time to let us know.
Regards,
Tommy
Fabulous service and fabulous tasting coffee 💚
All round fantastic ... I would highly recommend to anyone.
July 17, 2016
Unprompted review
Love this company
What a great company - gorgeous coffee arrived when they said it would! Do not hesitate to order
July 15, 2016
Unprompted review
Excellent coffee abs delivery
First time we have tried cru kafe - the pods aren't as pleasing on the eye as others but excellent taste.
July 15, 2016
Unprompted review
Great coffee
Very impressed with this coffee, and with delivery. Love the freebies too!
July 15, 2016
Unprompted review
Reply from CRU Kafe
Hi Wendy,
Thanks for the kind words--Delighted to hear that you enjoyed the freebies!
Kind Regards,
Tommy
Reply from CRU Kafe
Hi,
Thanks for for taking the time to review. - We're delighted to hear that your enjoying our coffee.
Regards,
Tommy
Reply from CRU Kafe
Hi Mike,
Thanks for for taking the time to review. - We're delighted to hear that your enjoying our coffee.
Regards,
Tommy
Great coffee with a personal touch
Delighted to discover CRU Kafe via Twitter. Got a fantastic first-purchase discount. V pleased with the coffee - and great customer service too.
July 15, 2016
Unprompted review
Reply from CRU Kafe
Hi Fiona,
Wow - Thanks so much for these kind sentiments. Delighted to hear that you've been enjoying CRU!
I will pass on these kind words to our Social Media Guru - Darren.
Regards,
Tommy
Reply from CRU Kafe
Hi Heather,
Thanks for the great review. Sentiments like this make a huge a difference to CRU.
Regards,
Tommy
Good service excellent coffe!
As a long time nespresso user I have always been disappointed by third party coffee capsules - but these are on a par with nespresso for flavour - in fact sometimes better.
Well done and would recommend to anyone with a nespresso machine.😀
July 15, 2016
Unprompted review
Reply from CRU Kafe
Hi Paul John,
Thanks so much for your kind words - We really appreciate you spreading the your positive sentiments about CRU amongst your friends.
All the best,
Tommy
Quick delivery, good quality coffee.
I had received my order within 2 days. Good variety of coffee and tastes really good!
July 15, 2016
Unprompted review
Reply from CRU Kafe
Hi Sarah,
Thanks so much - We're delighted to hear that CRU is going down well !
All the Best,
Sarah
Initial online order
Ordering & payment straightforward, received on time, good packaging of introductory order.
July 15, 2016
Unprompted review
Reply from CRU Kafe
Hi Mike,
Thanks for your kind words- Delighted to hear that CRU is going down well!
Regards,
Tommy
Great 'feel good' coffee
Was feeling very guilty about my Nespresso habit and the cost of recycling the capsules. Then along came Cru Kafe with great tasting coffee that assuages more than my caffeine habit!
July 11, 2016
Unprompted review
Reply from CRU Kafe
Hi Helen,
Wow! What an incredible review - thank you so much . It is great to hear that you like our coffee and that you have had a good experience with CRU Kafe.
Thank you for taking the time to leave us your feedback - we really appreciate it. Great to have you on board!
Best wishes,
Sarah
Reply from CRU Kafe
Hi Chris,
Wow! What an incredible review - thank you so much . It is great to hear that you like our coffee and that you have had a good experience with CRU Kafe.
Thank you for taking the time to leave us your feedback - we really appreciate it. Great to have you on board!
Best wishes,
Sarah
First Coffee Order
Great service, great coffee, would recommend to all and will be ordering again. Nice to find a quality Nespresso alternative
July 9, 2016
Unprompted review
Nespresso alternative that delivers
These guys have a done a great job to make gray coffee available through the Nespresso machines at less cost.
Very quick delivery. Great introductory price. I'll be coming back time and again.
July 9, 2016
Unprompted review
Excellent coffee and service.
I was delighted to discover a company that makes organic coffee for nespresso machines and even more delighted when the service was as good as the coffee.
July 9, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.