Crutchfield Reviews 22,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the advanced features of the equipment. Many consumers are particularly impressed with the fast and secure delivery service, noting that items arrive well-packaged and often ahead of schedule. The staff and customer service team are frequently commended for their extensive product knowledge, helpfulness, and ability to guide customers through product selection and installation. However, some customers also noted issues with incorrect wiring adapters or parts that did not fit as expected, leading to frustration during installation. A few people experienced delays in delivery or packages being dropped off at incorrect locations, and some were dissatisfied with the company's policy regarding product failures shortly after purchase or the lack of signature requirements for high-value shipments.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the ease of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the excellent and great customer... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the amazing quality of products, such... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent experience as always with Crutchfield. The shipping to Puerto Rico was super fast. The expectation was to get it by Thursday but was at home on Monday. Thank you so much! Total... See more

Rated 5 out of 5 stars

I buy from Crutchfield for two things, pricing, but most importantly their customer service and product knowledge. Their reps know their stuff and have never disappointed me! This time my rep was Stev... See more

Rated 5 out of 5 stars

I was looking for a aftermarket stereo for my son. He needed a double din stereo with carplay, wiring interface, speakers, dash kit and wiring harness. I used the Crutchfield ready harness service for... See more

Rated 5 out of 5 stars

I recently purchased a stereo receiver to replace a 30 year old one, I wasn't sure if such a thing still existed. After talking with a very helpful sales person, Andrea, we found the perfect receiver... See more


Company details

  1. Electronics Store
  2. Camera Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Information provided by various external sources

Free Shipping with delivery in 3 days or less and Lifetime Tech Support with your purchase. Call 888-955-6000 for custom-tailored advice on audio/video electronics for the Car and Home.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I buy from Crutchfield for two things

I buy from Crutchfield for two things, pricing, but most importantly their customer service and product knowledge. Their reps know their stuff and have never disappointed me! This time my rep was Stevie and he helped me theough product selection and configuration. Thanks! I will be back.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

It was an excellent experience as…

It was an excellent experience as always with Crutchfield. The shipping to Puerto Rico was super fast. The expectation was to get it by Thursday but was at home on Monday. Thank you so much! Total Customer Satisfaction!!!!!! The WiiM Ultra Pro is from other world. I am very happy with the equipment, sound, capacities, remote control and the software to handle the unit.

April 13, 2026
Rated 5 out of 5 stars

Everything as needed

Everything as needed! Opted for the pre-wired option.. wellllll worth it! And super quick arrival. Bang for the buck... hard to beat.

April 12, 2026
Rated 5 out of 5 stars

Perfect experience

Perfect experience. Ordered four speakers, was also hooking up a sub all in a ford transit, which there isn’t a lot of info out there for these vehicles. Crutchfield provided free adapter plates and adapter plugs with the speakers, as well as wire diatoms which helped me splice in the active sub, and helped everything go smoothly. Will be buying again from them when I upgrade my other vehicle.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, did my entire sound system without barely having to adapt anything. Definitely would be using crutchfield for all my projects.

April 13, 2026
Rated 5 out of 5 stars

Fast shipping

Fast shipping, instructions specific to vehicle were excellent. I also chose to get the custom wiring harness so no splicing. All great!
I would buy again from Crutchfield.

April 11, 2026

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