Crutchfield Reviews 22,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the advanced features of the equipment. Many consumers are particularly impressed with the fast and secure delivery service, noting that items arrive well-packaged and often ahead of schedule. The staff and customer service team are frequently commended for their extensive product knowledge, helpfulness, and ability to guide customers through product selection and installation. However, some customers also noted issues with incorrect wiring adapters or parts that did not fit as expected, leading to frustration during installation. A few people experienced delays in delivery or packages being dropped off at incorrect locations, and some were dissatisfied with the company's policy regarding product failures shortly after purchase or the lack of signature requirements for high-value shipments.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the ease of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the excellent and great customer... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the amazing quality of products, such... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent experience as always with Crutchfield. The shipping to Puerto Rico was super fast. The expectation was to get it by Thursday but was at home on Monday. Thank you so much! Total... See more

Rated 5 out of 5 stars

I buy from Crutchfield for two things, pricing, but most importantly their customer service and product knowledge. Their reps know their stuff and have never disappointed me! This time my rep was Stev... See more

Rated 5 out of 5 stars

I was looking for a aftermarket stereo for my son. He needed a double din stereo with carplay, wiring interface, speakers, dash kit and wiring harness. I used the Crutchfield ready harness service for... See more

Rated 5 out of 5 stars

I recently purchased a stereo receiver to replace a 30 year old one, I wasn't sure if such a thing still existed. After talking with a very helpful sales person, Andrea, we found the perfect receiver... See more


Company details

  1. Electronics Store
  2. Camera Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Information provided by various external sources

Free Shipping with delivery in 3 days or less and Lifetime Tech Support with your purchase. Call 888-955-6000 for custom-tailored advice on audio/video electronics for the Car and Home.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good overall

Good overall. Really liking the Sony headphones I purchased. Fast shipping. No issues!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I love the crutchfield team from sales

I love the crutchfield team from sales, customer service, and technical service people. The team across the board are great people and they truly stand behind what they sale and they are all very knowledgeable at what they do. Thank you.

April 6, 2026
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, easy to assemble about 20 minutes or less. Sound is really great especially for pop, hip hop, edm and country. Definitely recommend

April 10, 2026
Rated 5 out of 5 stars

Easy to order and the packaging was…

Easy to order and the packaging was Super Super good they made sure it would be not be moving around. My item shipped and delivered very fast I've always ordered from Crutchfield and will always get my electronics from them. They know what there doing and make installation easy

April 6, 2026
Rated 5 out of 5 stars

They were fast

They were fast! And they are extremely knowledgeable. They put packages together to cut your cost. They call your personal number if there's an issue. Top rated company to say the least. They've got all my future business

April 6, 2026
Rated 1 out of 5 stars

Absolutely the worst install I have…

Absolutely the worst install I have ever done. I’d much rather get screwed by car toys than shop here again. They didn’t send everything in the order, missing adapters. Opened my boxes and messed with stuff, not sure what, going to have to do a harness teardown as some features are not working. Sent wrong speaker adapters/website said they would fit the car and speaker and they fit neither. Over all really bad experience. Horrible availability as when I am able to work on this, it’s after hours for them. Guess this is what you get for spending a lot of money with these people. Really sad honestly.

April 8, 2026
Unprompted review
Crutchfield logo

Reply from Crutchfield

AB, we are very sorry to hear you didn’t get everything needed with your order! The team takes great pride in researching vehicles, making accurate recommendations, and fulfilling orders. To hear what’s happened here is very disappointing to us! We are here tonight (Fri) until 8PM EST (800-955-9091). Sat & Sun we’re open till 7PM EST. We look forward to getting you taken care of. Regards, Crutchfield Customer Support https://www.crutchfield.com/support/contactus.aspx

Rated 5 out of 5 stars

Great shopping experience!

Very easy, uneventful browsing to purchase experience. Pleasantly surprised to find Garmin Tacx Neo motion plates at audiophile site. But it at a great price and was delivered quickly. Thank you!

March 20, 2026
Rated 5 out of 5 stars

I buy all of my stereo and car audio…

I buy all of my stereo and car audio equipment from them. They send you exactly what you order plus some they match up my vehicle to the specs of which speakers fit, which is super helpful. I highly recommend using Crutchfield for all your stereo needs.

March 13, 2026
Rated 5 out of 5 stars

The Crutchfield Experience

The pricing, timely delivery, technical and installation documentation and the extra, needed, components to ensure I have everything I need to install my equipment. I mean, who does that? Very impressed.

April 9, 2026

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