Crutchfield Reviews 22,322

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the advanced features of the equipment. Many consumers are particularly impressed with the fast and secure delivery service, noting that items arrive well-packaged and often ahead of schedule. The staff and customer service team are frequently commended for their extensive product knowledge, helpfulness, and ability to guide customers through product selection and installation. However, some customers also noted issues with incorrect wiring adapters or parts that did not fit as expected, leading to frustration during installation. A few people experienced delays in delivery or packages being dropped off at incorrect locations, and some were dissatisfied with the company's policy regarding product failures shortly after purchase or the lack of signature requirements for high-value shipments.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the ease of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the excellent and great customer... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the amazing quality of products, such... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent experience as always with Crutchfield. The shipping to Puerto Rico was super fast. The expectation was to get it by Thursday but was at home on Monday. Thank you so much! Total... See more

Rated 5 out of 5 stars

I buy from Crutchfield for two things, pricing, but most importantly their customer service and product knowledge. Their reps know their stuff and have never disappointed me! This time my rep was Stev... See more

Rated 5 out of 5 stars

I was looking for a aftermarket stereo for my son. He needed a double din stereo with carplay, wiring interface, speakers, dash kit and wiring harness. I used the Crutchfield ready harness service for... See more

Rated 5 out of 5 stars

I recently purchased a stereo receiver to replace a 30 year old one, I wasn't sure if such a thing still existed. After talking with a very helpful sales person, Andrea, we found the perfect receiver... See more


Company details

  1. Electronics Store
  2. Camera Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Information provided by various external sources

Free Shipping with delivery in 3 days or less and Lifetime Tech Support with your purchase. Call 888-955-6000 for custom-tailored advice on audio/video electronics for the Car and Home.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always such a great experience

Always such a great experience - been buying gear from Crutchfield for over 30 years. Usually it's perfect on the first try. But even when it's not, their truly helpful staff is great with exchanges and returns, and makes the shopping from home process fun and enjoyable. I love the home theater we created in our basement!

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good product

Product knowledge and selection are always top notch. the reason for 4 stars is shipping arrived 3 days after it was promised when i ordered.

April 2, 2026
Rated 5 out of 5 stars

I bought a pair of Elac DB62-BK

I bought a pair of Elac DB62-BK. They had a 20% sale. My intended use was as front speakers on a 5.1 system in my bedroom.
The speakers arrived in four days. My bedroom is not large, meaning that the relatively small 6 1/2" Elac speakers can work to there max. At this time they are still breaking in. I am happy with my new front speakers. They are backed by similar ceiling speakers in 6 1/3" and a center that works for now. Audiofile at a good price.

April 6, 2026
Rated 3 out of 5 stars

Mediocre at best/ not how I remember crutchfield

The harness adapter recommended by the site that I purchased was incorrect. The radio housing adapter was unnecessary and did not fit in the vehicle. I ended up using the factory one that came with the car to mount the radio. Both items were recommended items added to my purchase and neither item worked or was necessary. Also the packaged arrived late and was not delivered to my address but dropped at a pick up point.

March 31, 2026
Crutchfield logo

Reply from Crutchfield

Maximilien, we are very sorry you didn’t end up with correct install gear. When researching further, we have another trim level for your vehicle. If so, we didn’t capture that during online checkout. We’re happy to help with a return/refund for items not needed. As for the delivery issue, we see UPS made delivery to an access point. We’ll be following up with the carrier on those details and providing your feedback. We would like to work with you again to requalify your vehicle to make sure. We look forward to reconnecting with you. Regards, Crutchfield Customer Support https://www.crutchfield.com/support/contactus.aspx

Rated 5 out of 5 stars

Great price, great service

Pricing was cheaper than anywhere else for the same product. Products were shipped on the same day and arrived shortly after. Site was easy to navigate with great selection. All around a great online experience.

April 1, 2026
Rated 5 out of 5 stars

Highly recommended

Had Vince as my customer rep. Helped me pick out everything I needed. Answered the phone when I had problems with install. Worked with me to swap out parts when I wanted to upgrade. Been using this company for 20+ years with never a bad experience.

April 4, 2026

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