Crypto2Cash Reviews 

Both Marc and Tobias had been very helpful and very efficient. Good clear instructions and fast service. Thank you very much guys. You made the experience easy. So glad I chose Crypto2Currency

Very efficient
Great customer service

This is a great way to convert your crypto into cash !

Quick and efficient response! Thanks

I was initially very happy with this service and to start with my transactions were swift. I recommended to friends and family and started to use the service more regularly. A couple of times the transactions took a lot longer 5-7 days. These were the reasons given:

* different source of BTC so was being investigated and held up by their tech team (not true as I’ve only one source)
* GBP payments take longer than EURO
* EURO payments take longer than GBP (around a month after being told the opposite)
* Told that it was held up as transaction requested after 5:00pm despite it being requested almost an hour before in CET.
* Bank had help up my payment over Xmas

I was very concerned after being told about the bank holding up my payment as it was the first time this had ever been mentioned in previous delays. I was asking questions for clarity when to my horror I was told that my account would be closed due to this message:

Chat started: 2020-12-28 12:18 PM UTC

(12:18:35 PM) SARA: Hello, can you please see what’s happening with my transaction. I’ve just checked and it was processed before 5:00pm on the 24th so it should have gone through long before now
(12:18:46 PM) *** PJ joined the chat ***
(12:19:31 PM) PJ: Sara, we pay out directly and I think it is a bank holiday in the UK correct so your bank is not processing payments.
(12:20:12 PM) SARA: You’ve said this but I’ve had issues before where it’s been held up at your end and you’ve then spoken with a tech department who then released it
(12:21:39 PM) PJ: We pay cross border , so if you add a gbp account you will have the money almost instant and the deposit issue had nothing to do with the payments .
(12:22:16 PM) SARA: Last time you said that GBP took longer to process, that’s why I put it into my EURO account
(12:22:29 PM) PJ: Well we have a local bank account now.
(12:22:45 PM) SARA: Why do things keep changing?
(12:22:58 PM) SARA: I really need to transfer money ASAP
(12:23:07 PM) SARA: Please tell me what to do
(12:24:52 PM) PJ: Nothing is changing things are maturing as crypto payments are still considered high risk by many banks and we try to find the best routes. I can not make things go faster if you trade on x mas eve and banks stop processing and a uk bank holiday on the back of that.
(12:25:23 PM) SARA: But you’re saying it would be instant if in GBP?
(12:25:33 PM) SARA: So how is that an issue with the bank?
(12:26:33 PM) PJ: That is a new account and that banks accept our instructions so , add a gbp account and you will be fine.
(12:28:00 PM) SARA: It is not a new account, I’ve used it before
(12:28:06 PM) SARA: It’s concerning
(12:29:12 PM) PJ: Well if you have concerns I advise you not to use our services anymore. I m happy to close your account after you have been credited by the your bank tomorrow.
(12:32:08 PM) SARA: I’m really quite shocked to receive this message. I had no idea I’d be waiting this long for the transaction and was told by you it would happen after the weekend. Now it’s delayed even further and I’m receiving a rude message to suggest I shouldn’t be a customer any longer?
(12:35:13 PM) PJ: We can t be blamed for a slow uk banking system over x mas , and when you express concerns I rather have you going somewhere else than be worried if we deliver. We have an outstanding track record and when it seems we can t please you can only advise to try another service and experience the difficulties others have with getting crypto related payments to accounts.
(12:36:03 PM) SARA: I’m getting mixed messages about currency and all sorts. I thought I was dealing with a reputable company and I’ve recommended you to many friends and family. This is really very disappointing.
(12:36:27 PM) SARA: I’m encountering many personal difficulties as a result of this unforeseen issue

Rachel then messaged to say it would not be possible for me to reopen my account...

Absolute horrible experience.

When you make an account you can literally transfer money before you verify. Which is what I did.
They refuse to transfer the currency back to my original wallet which is really annoying. I feel robbed

Thumbs up for all the crew at cypto2cash. Impeccable customer service. A digital app with a human touch! Keep up the good service!

Initially, I was very happy with the service. I was transferring crypto about once a week to my bank account in Norway. I've also transferred crypto to my Irish bank account and the service to there has been excellent (1-2 working days). However, one of my transfers to the Norwegian bank account recently went astray and it took 18 days and many chats with support before it was finally sorted. That disappointed me and I considered using another service but I have decided instead to trust my initial reaction to the service and treat the 18 day transfer as a once-off, non-recurring, isolated incident. I did another transfer to my Norwegian bank account last Friday evening at 17:30 and it arrived in my bank account this morning (Tuesday). So with the weekend in between, the lodgement arrived in just over 2 working days. I do like the easiness of using the service/app so I will continue to use it and recommend it.

lovly, chat is just like (fast & furious), good service with easy to communicate,
thank you :- Tobias

PJ helped me with everything and a great and easy plus trustworthy way to sell Bitcoin

Honest way of selling Bitcoin, have used 4 times now without a problem First class customer support.

very good
The best response

Very prompt customer support, nice overview of the app, trustworthy

I realized that bitcoin is not for me. It is for international people and people who are traveling to usa. There are bitcoin machine in America for them to use

Had an issue with incorrect particulars during a transaction but the matter was promptly solved thanks to great customer support

Very kind and helpful service! All worked fine.

Crypto2cash live chat support is awesome. They have a very helpfull customer service. PJ is an example. He helped me a lot with all the compliance requirements to get verified. I want to vote and recommend to use crypto2cash. A very excellent company and fast service.

Really helpful and stood on the problem to find a solution at it, which in the end ended up solved, great experience

Very prompt response
And clear
Helpfull

We went off a rocky start at first, as they didn't accept my Government Id at first. Later on the Management confirmed that they would accept my Switzerland Government Id and will need to be processed manually, just their support staff didn't know that at the time of my chat with them, as it is one of the exceptions to do so, because it is not automated.

Paul of the Support Team, got back to me after I replied to the Email and was willing to give them a second chance.

And I am very happy to tell, that thankfully there is still Customer Service that is not automated bot or just going through the motions but that makes an effort to serve the customer the way it is supposed to be.

After he talked me through it and I informed him that I will do the verification process within the next 30 minutes or so, which I did & submitted my Government Id along with my Selfie & Bank Statement that was less than 6 months old.

My Account got verified, activated & approved within less than 1 hour and Paul called me once more to inform me of that as well.

And he also sent me an email with more information & to confirm it in writing.

Very pleased and looking forward to now starting to use the Platform.