Crypto2Cash Reviews 

181
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

English: okay, I seen a lot of sites but this one looks like fine and.. It is. The support is awesome, I send a chat and got answered at the same minute haha he took himself my documents and approv... See more

Rated 5 out of 5 stars

I'm so pleased i came across Crypto2Cash. The site is so clear & user freindly. Aside form their market beating exchange rates, the Live support provided by Paul & Marc has been invaluable to me... See more

Rated 5 out of 5 stars

Crypto2Cash is an exceptional company, with exceptional support and service. Whilst setting up the account, I was fully supported every step of the way, very much a novice, it what can seem like... See more

Company replied

Rated 5 out of 5 stars

To Marc /PJ and the team @crypto2cash. I just want to say you guys are the very best. Your service is beyond excellent and always timely and professional . You are truly industry leaders. I am tellin... See more

Company details

  1. Cryptocurrency Service
  2. Software Company

Written by the company

Unlock the Power of Seamless Crypto Transactions in Over 30 Fiat Currencies. At Crypto2Cash, we’re your trusted gateway to the world of cryptocurrencies, simplifying the process of buying and selling digital assets. Whether you’re a seasoned investor or just stepping into the crypto realm, our platform is designed to make your experience smooth, secure, and rewarding. Our mission At Crypto2Cash, our mission is to empower individuals and businesses (make link to solutions website) to seamlessly navigate the world of cryptocurrencies. We strive to be the trusted bridge between the traditional financial system and the exciting realm of digital currencies.


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4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.7

All reviews

(181)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I must admit, initially i was frustrated

I must admit, initially I was quite frustrated attempting to open the account. I was contacted by a Mr. Marc and thankfully he walked me through the procedure and presto, all done. Now just waiting for my investment to mature so I can use their services. Well done Crypto2cash staff.

September 22, 2020
Unprompted review
Rated 2 out of 5 stars

Estimated time and estimated rate not even close to reality

First of all, I'm giving this service 1 star because there is not the possibility to give 0, from the beginning they ask TOO MANY of your papers, such as ID's, your personal address, bank account tickets and so on. Then there's the crypto side of things, once you deposit the currency in your account there is no way to get it out of this app, which already says enough, then when you do your transaction they say it's going to take a max of 4 days, it's been more than a week and I'm still waiting, not to mention the very unhelpful customer support, in my case it was Marc and Tobias, they just give you excuses and keep apologizing instead of actually helping. It is just preposterous to give these people the amount of personal information you do and then just get delayed every single time, if you value your crypto don't even touch this shady app.

Edit: So after 2 weeks of waiting I got my money, but the amount I received was about 20% than the app told me and I am honestly to tired to contact support about it, so... yeah, not using this app again, but at least they gave me something. Maybe it was my particular case but this definetly stops me from wanting to use this app ever again. I will give them 2 stars though because they paid eventually.

September 4, 2020
Unprompted review
Crypto2Cash logo

Reply from Crypto2Cash

Dear Ricardo,
It is correct we ask for documentation and this is because we need to comply with national regulation. We are sorry this is an inconvenience for you, but please keep in mind that this is also for your protection because as we are under supervision, you also have more protection.
The part about the payment and money lacking seems very odd. One of the beauties of our platform and app is that you can always see exactly what you traded at and how much was sent to you, so there should be absolutely no surprises. You can also see when a payment is done and if the customer has provided correct details, these tend to go smoothly. So we cannot really understand the description you are giving above? But luckily, if you read our reviews it should be clear that the majority is very happy with both our customer service and our payment speed.
If you are really a customer of ours and had such an experience as you describe, we would greatly appreciate it if you reach out to support@crypto2cash.com and we will look into it.

Rated 5 out of 5 stars

I had a fantastic experience with the…

I had a fantastic experience with the gentleman who helped me. I realised i was in above my head and i needed help.
The gentleman went way above and beyond to help me and after many messages we eventually got there with what i wanted. I absolutely could not have done it without him and if im honest its given me confidence to get into bitcoin at a later date.

September 2, 2020
Unprompted review
Rated 5 out of 5 stars

Crypto2cash Support Chat

I’ve been using crypto2cash to sell Bitcoins for couple months now. The app itself is easy to use ect. But I wanted to point my experience on to the Customers support chat wich always been very helpful and quick. They’ve never let me down before. Friendly, understanding (even 4ners who do not speak english too well.)

5/5 definitely, would recommend!

August 21, 2020
Unprompted review
Rated 5 out of 5 stars

It was a nice experience to work with…

It was a nice experience to work with Mr PJ and Mr Marc. Both were very prompt in replying in e-mail, and in chat..
It is the first time to work with them. I could sell my BTC on time and received my amount in my account in the next day.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

PJ was extremely helpful and I’m so…

PJ was extremely helpful and I’m so grateful for that. I will update my information as soon as we are allowed to renew our passports and licenses again which should only be about a month from now.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

It's great

It's great! It appears the exact amount in my bank account within 24 hours. And customer service was very helpful and fast response too. Recommended!!

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

P.J is a awesome person

P.J is a awesome person. He needs a raise or a promotion. First time I have used the app crypto to cash and helped me out 2 times. Grate person to talk to. Awesome work my friend

August 7, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend Crypto2Cash

Highly recommend Crypto2Cash
I am a complete amateur and sent the wrong coin to my ETH wallet. PJ from Crypto2Cash worked so hard for me to retrieve my coin and transfer it to me in ETH. I am forever grateful for his help and have learnt a very valuable lesson. Crypto2Cash is trustworthy, honest and very helpful.

July 26, 2020
Unprompted review
Rated 5 out of 5 stars

New zealand accounts

Have used Crypto2Cash to sell bitcoin to New Zealand account. Worked really well fast and efficiently. Support is really fast and prompt.
Good team.

July 7, 2020
Unprompted review

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