Crystal Central Reviews 

7,559
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gorgeous crystal plaques and awards exceed expectations, featuring pristine engraving and exceptional craftsmanship. Shoppers find that the ordering process is simple, noting that helpful support teams readily assist with custom designs and mockups. Buyers also love the remarkably fast turnaround times, reliable communication, and careful packaging that ensures safe delivery. However, some people mentioned minor frustrations, such as orders moving to processing too quickly before updates could be made, proofs lacking background contrast, or items arriving with residue requiring cleaning. Despite these occasional hurdles, consumers remain extremely satisfied and eager to make future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as engraved... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that packages arrive... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick turnaround times, fast... See more

Order

People report positive experiences with order, highlighting that the process is simple, clear, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal Central did an amazing job getting us the request plaque. We ran into an issue when someone on our side missed placing the order. Crystal Central worked to get the product made and ensured... See more

Company replied

Rated 5 out of 5 stars

Turn around is often faster than expected, communication reliable, and the ability to work with supplied images is invaluable. Our plaques come out beautiful every time and are a joy to present. Thank... See more

Company replied

Rated 5 out of 5 stars

This has been my fourth purchase from Crystal Central. I have gotten a different crystal piece each time. They have all been nothing short of magnificent! There is a very quick turnaround providing a... See more

Company replied

Rated 5 out of 5 stars

This is our fourth order with Crystal Central! Our church has been ordering from them for a very long time. Their products and shipping is absolutely stellar! This order was fantastic. We placed an or... See more

Company replied



Company details

  1. Trophy Shop
  2. also in
  3. Art Supply Store

Written by the company

Engraved Crystal Awards, Crystal Gifts and Crystal Plaques for Every Occasion

Written by the company

EXCLUSIVE CRYSTAL DESIGNS
A multitude of award and gift ideas With samples designed by the experts.
FREE ENGRAVING
Free deep-etch engraving For all awards and plaques.
FASTER DELIVERY SERVICE
Your order will be at your doorstep Within 72 hours using EXPRESS service.

Easy Ordering & Quick Delivery

Great selection of products, each award 100% customizable to your own.

Enjoy rush service with delivery within 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(7,559)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product

Ordering was very easy and the product turned out beautiful. This was a heavy substantial piece.

September 18, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're so glad the ordering process was easy and that the product turned out beautifully. It's also great to know you were pleased with the quality.

— Crystal Central Team

Rated 5 out of 5 stars

I’ve had nothing but great experiences…

I’ve had nothing but great experiences dealing with your staff and the quick turnaround time

September 18, 2026
Crystal Central logo

Reply from Crystal Central

We're so glad to hear you've had a great experience working with our team and that you're pleased with the quick turnaround.

Thank you for sharing your experience!

— Crystal Central Team

Rated 5 out of 5 stars

Crystal Central is the Best!

We use Crystal Central for all of our plaques and gifts, superior products, fast friendly customer service. Speedy on time delivery.

September 18, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your continued trust!

We're delighted to know you choose Crystal Central for all your plaques and gifts. It's great to hear you're pleased with the quality, responsive service, and timely delivery.

We truly appreciate your kind words!

— Crystal Central Team

Rated 5 out of 5 stars

Always a pleasure working with this…

Always a pleasure working with this organization. Exceptional customer service and high-quality product at a great price.

September 16, 2026
Crystal Central logo

Reply from Crystal Central

It's always a pleasure working with you as well!

We're so glad to hear you've been pleased with our customer service, product quality, and value. Your feedback means a lot to our team.

— Crystal Central Team

Rated 5 out of 5 stars

The plaque is beautiful

The plaque is beautiful. I looks exactly like the preview. Our boss is going to love it!

September 14, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're so glad the plaque turned out beautifully and matched the preview perfectly. We hope your boss loves it too!

— Crystal Central Team

Rated 5 out of 5 stars

Great service good detail and it came…

Great service good detail and it came fast

September 11, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're glad to hear you were pleased with the service and attention to detail, and that everything arrived quickly.

— Crystal Central Team

Rated 5 out of 5 stars

They Rock!

Amazing Support, Quick Revisions, Fast Builds and Shipping

September 10, 2026
Crystal Central logo

Reply from Crystal Central

We really appreciate your great feedback!

We're so glad our team was responsive and kept everything moving quickly through revisions, production, and delivery.

— Crystal Central Team

Rated 5 out of 5 stars

it was a beautiful piece

it was a beautiful piece. thank you

September 7, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We're so glad to hear the finished piece turned out beautifully.

— Crystal Central Team

Rated 5 out of 5 stars

Good communication and fast shipping

Good communication and fast shipping

September 9, 2026
Crystal Central logo

Reply from Crystal Central

We appreciate your review!

We're glad we could stay in touch throughout the process and get everything to you quickly.

— Crystal Central Team

Rated 3 out of 5 stars

Lost in the Spokane Washington fires

My brother lost his home in the Spokane Wa fires earlier this summer, he lost everything. So I repurchased his retirement Crystal, for his 35yrs in police work. I was put back that it wasn’t even acknowledged and I was charged full price. Yes it was a beautiful piece, and I was happy to give him something he lost.

September 10, 2026
Rated 5 out of 5 stars

My order was confirmed to ensure the…

My order was confirmed to ensure the engraving and colors were accurate. The gift itself was sent out within 24 hours and the quality of the glass engraved plaque was better than expected. I will use Crystal Central again when the opportunity arises. Excellent product, excellent customer service, timely delivery.

August 21, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear the engraved plaque turned out even better than expected and that the entire process went smoothly. We truly appreciate your kind words about our team and would be honored to work with you again anytime.

— Crystal Central Team

Rated 5 out of 5 stars

Easy and fast transaction and beautiful…

Easy and fast transaction and beautiful work. I'll definitely do business with you again.

Thank you

September 1, 2026
Crystal Central logo

Reply from Crystal Central

We're so glad to hear the ordering process was smooth and the finished piece turned out beautifully.

Thank you for your kind words. We look forward to working with you again!

— Crystal Central Team

Rated 5 out of 5 stars

Crystal Central - An Excellent Job !!

Crystal Central did an amazing job getting us the request plaque. We ran into an issue when someone on our side missed placing the order. Crystal Central worked to get the product made and ensured it was delivered in time for the ceremony.

There was great communication from the beginning through delivery. The final product was designed and delivered as ordered.

A great job is done by this company.

September 3, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing such a thoughtful review!

We're so glad everything came together in time for the ceremony. It's also great to hear the communication was smooth from start to finish.

We truly appreciate your kind words about our team!

— Crystal Central Team

Rated 5 out of 5 stars

Wonderful

The item was made quickly and deliverable in a lovely box and timely arrival!

August 31, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're so glad everything went smoothly and your order arrived right on time.

— Crystal Central Team

Rated 5 out of 5 stars

I love the crystal boats

I love the crystal boats. They are beautifully made! Thank you so much for doing this for NMS. It makes my job easier, and I truly appreciate it.

August 31, 2026
Crystal Central logo

Reply from Crystal Central

Thank you so much for your kind words!

We're delighted to hear you love the crystal boats and that they turned out so beautifully. It's especially nice to know we could make things a little easier for you.

We truly appreciate your thoughtful review!

— Crystal Central Team

Rated 5 out of 5 stars

Great Product

Ease of design, and ordering. Support staff always amenable to changes and suggestions. Great product every time !!

September 3, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your continued trust!

We're glad to hear the design and ordering process has been easy, and that our team has been responsive along the way. It's especially rewarding to know the finished products have consistently turned out well.

— Crystal Central Team

Rated 5 out of 5 stars

delivery was early and the product was…

delivery was early and the product was beautiful

August 28, 2026
Crystal Central logo

Reply from Crystal Central

We're glad to hear the finished piece turned out beautifully and arrived earlier than expected.

We really appreciate your feedback!

— Crystal Central Team

Rated 5 out of 5 stars

The level of communication was…

The level of communication was professional

August 24, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your feedback!

We're glad to hear you appreciated our team's professional communication.

— Crystal Central Team

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