Crystal Central Reviews 

7,559
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gorgeous crystal plaques and awards exceed expectations, featuring pristine engraving and exceptional craftsmanship. Shoppers find that the ordering process is simple, noting that helpful support teams readily assist with custom designs and mockups. Buyers also love the remarkably fast turnaround times, reliable communication, and careful packaging that ensures safe delivery. However, some people mentioned minor frustrations, such as orders moving to processing too quickly before updates could be made, proofs lacking background contrast, or items arriving with residue requiring cleaning. Despite these occasional hurdles, consumers remain extremely satisfied and eager to make future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as engraved... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that packages arrive... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick turnaround times, fast... See more

Order

People report positive experiences with order, highlighting that the process is simple, clear, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal Central did an amazing job getting us the request plaque. We ran into an issue when someone on our side missed placing the order. Crystal Central worked to get the product made and ensured... See more

Company replied

Rated 5 out of 5 stars

Turn around is often faster than expected, communication reliable, and the ability to work with supplied images is invaluable. Our plaques come out beautiful every time and are a joy to present. Thank... See more

Company replied

Rated 5 out of 5 stars

This has been my fourth purchase from Crystal Central. I have gotten a different crystal piece each time. They have all been nothing short of magnificent! There is a very quick turnaround providing a... See more

Company replied

Rated 5 out of 5 stars

This is our fourth order with Crystal Central! Our church has been ordering from them for a very long time. Their products and shipping is absolutely stellar! This order was fantastic. We placed an or... See more

Company replied



Company details

  1. Trophy Shop
  2. also in
  3. Art Supply Store

Written by the company

Engraved Crystal Awards, Crystal Gifts and Crystal Plaques for Every Occasion

Written by the company

EXCLUSIVE CRYSTAL DESIGNS
A multitude of award and gift ideas With samples designed by the experts.
FREE ENGRAVING
Free deep-etch engraving For all awards and plaques.
FASTER DELIVERY SERVICE
Your order will be at your doorstep Within 72 hours using EXPRESS service.

Easy Ordering & Quick Delivery

Great selection of products, each award 100% customizable to your own.

Enjoy rush service with delivery within 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(7,559)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect every time!

Two more beautiful crystal pieces to award our Police Officer and Dispatcher of the Year! Always gorgeous and always appreciated by the recipients. I appreciate the speed and accuracy of every order!

June 6, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re grateful for your continued support and honored to be part of recognizing your Police Officer and Dispatcher of the Year. It’s wonderful to hear the crystal pieces continue to be both beautiful and appreciated by the recipients. We’re also glad the speed and accuracy of the ordering process continue to meet your expectations.

— Crystal Central Team

Rated 5 out of 5 stars

You are always helpful and quick to…

You are always helpful and quick to respond. I never wait long for an item.

May 22, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re grateful for your continued support and pleased to hear our team has consistently been helpful and responsive. It’s wonderful to know you’ve been able to count on quick service and fast delivery.

— Crystal Central Team

Rated 5 out of 5 stars

Easy to create design and then easy to…

Easy to create design and then easy to make changes.
Price could be little lower but quality is good.
Delivery was fine.

June 4, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your feedback!

We’re glad to hear the design process was easy and that making changes to your order was straightforward. It’s also great to know you were pleased with the quality of the crystal piece and that delivery went smoothly.

— Crystal Central Team

Rated 5 out of 5 stars

Crystal Central is our go-to for all…

Crystal Central is our go-to for all departmental awards because of selection, ease of custom orders, pricing, customer service, and fast shipping.

June 5, 2026
Unprompted review
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re honored to be your go-to source for departmental awards. It’s wonderful to hear that our selection, custom ordering process, pricing, customer service, and fast shipping continue to meet your expectations.

— Crystal Central Team

Rated 5 out of 5 stars

I recently purchased a crystal award…

I recently purchased a crystal award for my supervisor, and it exceeded every expectation. The craftsmanship is exceptional — clear, elegant, and beautifully detailed. The engraving was crisp and perfectly done, giving the award a polished, high‑quality finish.
The delivery experience was outstanding as well. The award arrived a full day earlier than the estimated delivery date, which was a pleasant surprise and incredibly helpful for our recognition event. The packaging was excellent — secure, well‑padded, and thoughtfully arranged to prevent any damage. It arrived in perfect condition and looked impressive right out of the box.
My supervisor was genuinely impressed, and it made the moment truly special. The award has a great weight to it and looks stunning on display.
I highly recommend this crystal award to anyone looking for a meaningful, professional, and beautifully crafted gift. Five stars without hesitation!

May 30, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for taking the time to share such a thoughtful review!

We’re delighted to hear the crystal award exceeded your expectations and helped make the recognition moment so special for your supervisor. It’s wonderful to know the craftsmanship, engraving, packaging, and early delivery all contributed to a positive experience from start to finish.

Thank you as well for your recommendation. We truly appreciate your kind words and are honored to have been part of such a meaningful presentation.

— Crystal Central Team

Rated 5 out of 5 stars

This has been my fourth purchase from…

This has been my fourth purchase from Crystal Central. I have gotten a different crystal piece each time. They have all been nothing short of magnificent! There is a very quick turnaround providing a mock up of customization. I highly recommend and will use this company again and again for any future needs that I have.👍

May 14, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We’re grateful for your continued support and delighted to hear that each crystal piece has made such a positive impression. It’s also wonderful to know the quick customization proofs have made the process easy. Your recommendation and support mean a great deal to us.

— Crystal Central Team

Rated 5 out of 5 stars

Staff is super helpful

Staff is super helpful, courteous and prompt. The turn around was extremely quick. The quality is unmatched.

May 13, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re pleased to hear our team was helpful, courteous, and responsive throughout the process. It’s wonderful to know you were pleased with both the quick turnaround and the quality of the crystal piece.

— Crystal Central Team

Rated 5 out of 5 stars

My purchase was great I was totally…

My purchase was great I was totally satisfied. What top it off is that I received my package before the date given. I was worried it was going to be late. I would recommend using this company for your next gift idea.

May 26, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind review!

We’re so glad to hear you were completely satisfied with your purchase and that your package arrived ahead of schedule. It’s wonderful to know everything came together smoothly for you.

— Crystal Central Team

Rated 5 out of 5 stars

Great Product

Pefectly made and a beautiful and high quality crystal product. Shipped in high quality packaging which kept the crystal protected and clean.

May 7, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re so glad to hear the crystal piece arrived beautifully made and well protected. It’s wonderful to know the quality and packaging both stood out.

— Crystal Central Team

Rated 5 out of 5 stars

The quality of the product that was…

The quality of the product that was purchased was exceptional!

May 18, 2026
Crystal Central logo

Reply from Crystal Central

We’re so glad to hear the quality of your crystal piece stood out.

We truly appreciate your kind words.

— Crystal Central Team

Rated 5 out of 5 stars

We had ordered last year and I couldn't…

We had ordered last year and I couldn't find the logo for this years order. The customer service was excellent pulling up the previous order and getting this order done!! Thank you soooooo much!! we love your plaques!!

May 21, 2026
Rated 5 out of 5 stars

I hope this company is around forever…

I hope this company is around forever because they are amazing. The products they offer are gorgeous and of the highest quality. The products are easy to design and the design team is so helpful and responsive. The products are packed with much care and shipped quickly. Their prices are quite reasonable for such quality and service. Everyone I have ever given one of their custom products to has been very impressed with the quality, the elegance, and the presentation box. Thank you for being such a great company!

May 18, 2026
Crystal Central logo

Reply from Crystal Central

Thank you so much for your thoughtful review!

It truly means a lot to hear how much you’ve enjoyed both the products and the overall experience with our team. We’re especially glad the quality, presentation, design process, and quick delivery all stood out, and that the recipients have been so impressed as well.

Thank you again for your support and kind words.

— Crystal Central Team

Rated 4 out of 5 stars

Website was easy to navagate through…

Website was easy to navagate through and find what I was looking for. A proof was provided before actually printing was done. Item was delivered earlier than expected. The only issue was that some of the wording was not fully printed meaning a "l" was only halfway printed and it looked like a "i".

May 15, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for taking the time to share your feedback.

We appreciate your comments about the easy ordering process, proof approval, and early delivery. We also appreciate you pointing out the lettering detail and sharing your experience with us.

— Crystal Central Team

Rated 5 out of 5 stars
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re glad the website was easy to use and that the updates throughout the order were timely and helpful.

— Crystal Central Team

Rated 5 out of 5 stars

I love it for real

May 15, 2026
Crystal Central logo

Reply from Crystal Central

We’re so happy to hear you loved it!

Thank you for sharing your feedback.

— Crystal Central Team

Rated 5 out of 5 stars

Easy to set up and design

Easy to set up and design, great communications. I very much like the final product. Worth every penny!

May 12, 2026
Crystal Central logo

Reply from Crystal Central

We’re glad the design process was easy to navigate and that the communication throughout the order stood out as well.

It’s wonderful to hear you were so pleased with the final piece and overall experience.

— Crystal Central Team

Rated 5 out of 5 stars

Go to for awards

Crystal Central is our go to for all departmental awards due to selection, ease of custom orders, pricing, customer service, and swift shipping.

May 12, 2026
Crystal Central logo

Reply from Crystal Central

We’re honored to be your go-to source for departmental awards.

It’s great to hear the selection, custom ordering process, customer service, and quick shipping have helped make the experience such a positive one.

— Crystal Central Team

Rated 5 out of 5 stars

The experience was great due to the…

The experience was great due to the connection of customer service, the outline of the plaque and the timing of delivery.

April 20, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words!

We’re glad the experience felt smooth from start to finish, from working with our customer service team to the plaque design and timely delivery.

— Crystal Central Team

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