Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more
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Review summary
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Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more
The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more
Crystal Heaven is the absolute best place to buy your jewellery from. High quality and amazing prices, plus there is so many amazing pieces to choose from..... Their customers services is brilliant to... See more
Company details
Written by the company
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
Contact info
4.8
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 48 hours
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The Best Customer Service
When delivery was suspended in the US, CHL reached out to message me about my order status and gave me updates on when my order could be shipped.
I always get high-quality jewelry and customer service from this company!
September 4, 2025
Unprompted review
Reply from Crystal Heaven London
I'm so glad to hear you had a great experience with us Leigh! We are so happy to hear you love your jewellery 💖
Reply from Crystal Heaven London
I hope you love your new jewellery Sumaya! 🥰
Gorgeous jewellery
Gorgeous jewellery! Really impressed with my first purchase. Prices are very reasonable for the quality of the piercings. Delivery was very fast as well, my ear stack looks amazing now!
March 26, 2026
Unprompted review
I love it it's really nice and cute ♥️
March 28, 2026
Unprompted review
My wife has sent an email and messaged…
My wife has sent an email and messaged on instagram and no response at all.
March 27, 2026
Unprompted review
The best quality
I’m in love so shiny , beautiful the best quality I love every single piece
December 31, 2025
Unprompted review
i love this brand
March 22, 2026
Unprompted review
Amazing product and experience!
Super fast shipping, lovely loyalty scheme and the products appear to be super high quality! All items look just as advertised
March 3, 2026
Unprompted review
The jewelry looks amazing
The jewelry looks amazing. Pretty design swell
March 17, 2026
Unprompted review
Lovely earring
Lovely earring, looks great in. I’ve had some lovely comments about it.
March 3, 2026
Unprompted review
Great range
Quick delivery and great range of products. The earrings actually stay bright and shiny rather than going dark and dull like so many others. It’s a bright white silver colour too.
October 1, 2025
Unprompted review
Great customer service and the quality…
Great customer service and the quality of jewellery is amazing. Would highly reccomend
September 26, 2025
Unprompted review
The most beautiful jewellery!
March 12, 2026
Unprompted review
Really unique peices that you cant get…
Really unique peices that you cant get anywhere. Packaging is really nice and collections are so good. Shopped many times from here and I keep coming back.
March 21, 2025
Unprompted review
Just as described
Lovely earrings – very delicate and easy and comfortable to wear. Perfect for smaller ear piercings and they look just like the pictures. Really happy with them!
March 10, 2026
Unprompted review
Beautiful jewellery and good quality
Beautiful jewellery and good quality. The earrings are very delicate and exactly what I was looking for. Fast delivery and nicely packaged.
March 7, 2026
Unprompted review
Beautiful jewellery
January 1, 2026
Unprompted review
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