Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more
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Review summary
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Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more
The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more
Crystal Heaven is the absolute best place to buy your jewellery from. High quality and amazing prices, plus there is so many amazing pieces to choose from..... Their customers services is brilliant to... See more
Company details
Written by the company
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
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4.8
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 48 hours
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gorgeous jewellery
I'm slowly building up my collection of CHL and I love every piece!
March 1, 2026
Unprompted review
The quality of the earrings is…
The quality of the earrings is incredible! They’re so pretty and I’ve had no irritation whatsoever, they’re super comfy and I’ve had so many compliments on them. Will definitely be order again!
March 1, 2026
Unprompted review
The website is very well organized and…
The website is very well organized and the pieces are unic
February 28, 2026
Unprompted review
I have a metal allergy and this company…
I have a metal allergy and this company has been a life saver! They have always given me full details on the materials used and supported me with any queries. The pieces are beautiful and I wear them daily without any issues at all which is huge for me! I also had an issue with a broken earring which they were prompt to resolve and I couldn’t be more thankful :)
February 20, 2026
Unprompted review
The jewelry I received was beautiful…
The jewelry I received was beautiful and I adored it!
October 1, 2025
Unprompted review
The jewellery is so pretty and really…
The jewellery is so pretty and really good quality! Had a issue with a delivery and they resolved straight away!
January 16, 2026
Unprompted review
Great
Great jewellery company would definitely recommend some beautiful earrings
October 14, 2025
Unprompted review
Amazing jewelry and quality
Amazing jewelry and quality, can’t wait to order more! Ordered my stack a months ago and didn’t have any issue with it so I will reccommend them so much!
January 30, 2026
Unprompted review
Fantastic jewellery and really…
Fantastic jewellery and really reasonably priced. Always get compliments off my earrings
February 26, 2026
Unprompted review
Absolutely love their earrings and they…
Absolutely love their earrings and they are always happy to help and very quick response!
February 26, 2026
Unprompted review
Beautiful earrings
Beautiful earrings, fast delivery. I’m delighted.
February 24, 2026
Unprompted review
Love it
Love it. The metal is great, doesn’t change colour. Been buying here for years
February 23, 2026
Unprompted review
Beautiful high quality jewellery
Beautiful high quality jewellery. I have so many different pieces now and will continue ordering from Crystal Heaven London. If and when I’ve had the odd problem, the customer service team have been quick to help and answer any questions. Cannot fault them. Fantastic company keep it up!!
February 23, 2026
Unprompted review
Absolutely beautiful well made…
Absolutely beautiful well made jewellery fantastic price too get lots of compliments on my diamanté hoop
February 22, 2026
Unprompted review
I've purchased a few pieces from here
I've purchased a few pieces from here, via the website and way back through Etsy. They're always great quality and I've never had any issues! I would love to see more model shots of the silver pieces.
February 22, 2026
Unprompted review
I really like the studs
I really like the studs. Very wasy to insert and they have not irritated my ears.
However I did order some hoops and one of them gave me a lobe infection as it kept spinning round into the piercing and the tiny (very tiny) crystals were inside the piercing with no way to stop the twisting.
February 7, 2026
Unprompted review
Returning customer
Bought several cartilidge earrings and nose studs now, fantastic quality and the dainty look i love ❤️
February 20, 2026
Unprompted review
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